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Royal Solaris Los Cabos & Spa - All Inclusive

3.5 star property

Photo gallery for Royal Solaris Los Cabos & Spa - All Inclusive

2 outdoor pools, pool loungers
Deluxe Room, Balcony, Ocean View | Beach/ocean view
Reception
Deluxe Room, Balcony, Oceanfront | Balcony view
Poolside bar

Reviews

7.6 out of 10
Good

Popular amenities

  • All-inclusive
  • Breakfast included
  • Room service
  • Bar

Explore the area

View map
Blvd San Jose Lote 10, Campo de Golf, San José del Cabo, BCS, 23400
  • Place, Costa Azul Beach
    ‪5 min drive‬
  • Place, Palmilla Beach
    ‪7 min drive‬
  • Place, San Jose del Cabo Art District
    ‪8 min drive‬
  • Airport, San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪27 min drive‬

Room options

View all photos for Room Superior with Sea View

Free minibar, in-room safe, desk, blackout curtains

Room Superior with Sea View

  • 40 sq m
  • Sleeps 4

View all photos for Room Standard with Garden View

Free minibar, in-room safe, desk, blackout curtains

Room Standard with Garden View

  • 40 sq m
  • Sleeps 4

View all photos for Room Superior with Partial Sea View

Free minibar, in-room safe, desk, blackout curtains

Room Superior with Partial Sea View

9.4 out of 10
Exceptional
(3 reviews)
  • 40 sq m
  • Sleeps 4

View all photos for Deluxe Room, Balcony, Oceanfront

Deluxe Room, Balcony, Oceanfront

Deluxe Room, Balcony, Oceanfront

  • 42 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Balcony Partial Ocean View

Free minibar, in-room safe, desk, blackout curtains

Deluxe Balcony Partial Ocean View

8.0 out of 10
Very good
(67 reviews)
  • 42 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room, Balcony, Ocean View

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room, Balcony, Ocean View

8.0 out of 10
Very good
(24 reviews)
  • 42 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room Balcony, 1 King Bed, Jetted Tub, Ocean View

Deluxe Room Balcony, 1 King Bed, Jetted Tub, Ocean View

Deluxe Room Balcony, 1 King Bed, Jetted Tub, Ocean View

8.4 out of 10
Very good
(28 reviews)
  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Balcony

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room, Balcony

7.8 out of 10
Good
(173 reviews)
  • 42 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

San José del Cabo

With a stay at Royal Solaris Los Cabos & Spa - All Inclusive in San José del Cabo (Zona Hotelera), you'll be within a 5-minute drive of Plaza Mega Comercial Mexicana and San Jose del Cabo Art District. .This all-inclusive property is 3.3 mi (5.3 km) from Puerto Los Cabos Golf Course and 4.1 mi (6.5 km) from Palmilla Beach.

What's nearby

  • Playa Hotelera - 3 min walk - 0.3 km
  • Plaza Mega Comercial Mexicana - 12 min walk - 1.1 km
  • Costa Azul Beach - 5 min drive - 3.1 km
  • Palmilla Beach - 7 min drive - 4.6 km
  • San Jose del Cabo Art District - 8 min drive - 2.0 km

Getting around

  • Los Cabos Intl. Airport (SJD) - 20 min drive

Restaurants

  • ‪Zài - ‬3 min walk
  • ‪Café Solaris - ‬3 min walk
  • ‪Nidito - ‬7 min walk
  • ‪Casero - ‬4 min walk
  • ‪La Mexicana - ‬2 min walk

About this property

Royal Solaris Los Cabos & Spa - All Inclusive

Beachfront property with 5 restaurants and 2 outdoor pools
Royal Solaris Los Cabos & Spa - All Inclusive offers 390 accommodations with free minibar items and safes. Rooms open to balconies. LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested. Housekeeping is provided on request.

An outdoor tennis court and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 390 guestrooms featuring free minibar items and LED televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a complimentary water park, and an outdoor tennis court. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy international cuisine at Cafe Solaris, one of the property's 5 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 6:30 AM to 11:30 AM.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this property consist of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:30 AM and 11:30 AM.
Cafe Solaris - This beachfront buffet restaurant specializes in international cuisine and serves breakfast and dinner.
Marco Polo - Overlooking the garden, this fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open select days.
Panchos - Overlooking the garden, this fine-dining restaurant specializes in Mexican cuisine and serves dinner only. A children's menu is available. Reservations are required. Open select days.
Rosmarinus - This beachfront buffet restaurant specializes in international cuisine and serves lunch and dinner. Open daily.
Zai - This theme restaurant specializes in Japanese cuisine and overlooks the garden. Reservations are required. Open select days.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Climbing wall
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language

Entertainment

Onsite entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 11:30 AM
  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Cafe Solaris
  • Marco Polo
  • Panchos
  • Rosmarinus
  • Zai

Things to do

  • 2 outdoor pools
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Playground
  • Shopping
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free water park access
  • In-room cot
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 15 accessible parking spaces
  • Lift (157 centimetre wide door)
  • Magnifying mirror
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2002
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Locally-owned and organised tours and activities
  • Renovated entire property - 2022
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Meal delivery service
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in
The credit card used to book the reservation must be presented by the cardholder at check-in.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 13 per person (one way)
  • Airport shuttle fee per child: USD 13 (one-way), (from 5 to 12 years old)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The hotel advises that room view requests made during booking are subject to availability at check-in.
All payments made by American Express credit card applies a 5% fee in case of cancellations and/or refund.

We should mention

No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

Property is also known as

Royal Solaris Los Cabos All Inclusive All-inclusive property
Royal Solaris Los Cabos All Inclusive San Jose Del Cabo
Royal Solaris Los Cabos San Jose Del Cabo
Royal Solaris Los Cabos
Royal Solaris Los Cabos & Spa - All Inclusive San Jose del Cabo
Royal Solaris Los Cabos All Inclusive Hotel San Jose del Cabo
Royal Solaris Los Cabos All Inclusive San Jose del Cabo
Hotel Royal Solaris Los Cabos & Spa - All Inclusive
Royal Solaris Los Cabos All Inclusive Hotel
Royal Solaris Los Cabos All Inclusive
Royal Solaris Los Cabos & Spa - All Inclusive San Jose del Cabo
Royal Solaris Los Cabos All Inclusive San Jose del Cabo
Royal Solaris Los Cabos Spa All Inclusive
Royal Solaris Los Cabos All Inclusive All-inclusive property
Royal Solaris Los Cabos All Inclusive
Royal Solaris Los Cabos Spa All Inclusive
Royal Solaris Los Cabos & Spa - All Inclusive San José del Cabo

Royal Solaris Los Cabos & Spa - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 754 out of 2009 reviews
Rating 8 - Good. 508 out of 2009 reviews
Rating 6 - Okay. 379 out of 2009 reviews
Rating 4 - Poor. 195 out of 2009 reviews
Rating 2 - Terrible. 173 out of 2009 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Yolanda E. De La, El Cajon

Liked: Property conditions & facilities
Stayed 4 nights in Jul 2025

6/10 Okay

sagar

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Property needs a major update - rooms are old and you can tell, food was not the best, they can do better. The all-inclusive would have been great if the bars and restaurants weren't open for a couple of hours a day. Uber and other ride-shares wont pick u up from the lobby, you have to walk to the street to get picked up.
Stayed 4 nights in Jul 2025

10/10 Excellent

Lian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 5 nights in Jul 2025

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we through the resort was absolutely wonderful. It was so clean and had that more natural flare to it with all the different trees and wildlife. It didn’t feel to hotel like which we really loved. The pool and the swim up bar was our favorite for sure. We did swim a bit in the ocean and loved fighting the waves.
Stayed 5 nights in Jul 2025

6/10 Okay

Ashley Nuzum, Marcus Vann, Zoleigh

Travelled with family and small children
Liked: Staff & service
We had roaches in our room the first night. Let them know and nothing was said afterward. Food options are limited. Basically impossible to get into the restaurants and the buffet food didn’t change hardly at all. No snacks available. No able to get any food from 11:00-12:00 and when you’re in a time change that’s tough! There was also no option for ice.
Stayed 5 nights in Jul 2025

8/10 Good

Nicolas, Arlington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 3 nights in Jul 2025

2/10 Terrible

Megan

Stayed 4 nights in Jul 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

2/10 Terrible

Roi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible Hotel

This is an all inclusive resort with horrible food that isn’t edible. Our kids couldn’t eat the food at all. The drinks were all watered down and the there is no carbonation to any of the beverages. We had to go out of the resort to eat. The kids play area for the slide was always closed because they had no staff to work it. Most horrible place to stay. Remember, you get what you pay for. The manager didn’t know how to handle complaints and was very rude. They tried to put us in a cheaper room when we paid for an ocean view. He insisted we were wrong And I showed him the proof in his face. Finally we got the correct room. On arrival the hotel was supposed to send someone to pick us up and we waited for 2 hours in the heat. Kept calling the hotel and they kept saying that they are coming and they never came. We had to get our own taxi to the hotel. No one ever apologized. This is the most horrible establishment. Please Don’t come here you will regret it.
Stayed 6 nights in Jul 2025

10/10 Excellent

Ayessha

Liked: Cleanliness, staff & service, property conditions & facilities
Danni was a pleasure and I really appreciate Ivan for assisting with scheduling our activities and making sure we were up to par with the local events.
Stayed 3 nights in Jul 2025

8/10 Good

Maribel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, the resort was nice and had a great atmosphere. The staff was friendly, and the property itself was well-maintained. However, I did have a few issues during my stay: • My room wasn’t cleaned for three days in a row. • On the last day, I didn’t have any hot water • The buffet could use more variety — not a lot of food options to choose from Despite these things, I still enjoyed my time there, but there’s definitely room for improvement in service and amenities.
Stayed 5 nights in Jul 2025

6/10 Okay

Jeanette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The food in the buffet was awful the Italian restaurant is absolutely the best to go to all of the other dining facilities especially the buffet need a lot of work for food quality and options
Stayed 7 nights in Jul 2025

10/10 Excellent

Carlos Ernesto

Stayed 5 nights in Jul 2025

8/10 Good

Cherise Rader

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older property. The customer service is a 10/10. The food is a 5/10. This is a family friendly property with a kids play area. The spa on-site was a 10/10. I hope this helps you decide the best place for your next vacation.
The kids water play area
The kids water play area
The pool
Sign onsite just before you step foot on the beach
Stayed 3 nights in Jul 2025

8/10 Good

Helene

Liked: Cleanliness, staff & service, property conditions & facilities
Bed and room was comfortable. Food was very good. For alcohol drinkers, don't expect much as their drinks are soft. Many pools to swim in. The beach unfortunately was Un swimmable during our stay. Solaris did amazing with the 4th July holiday, as the resort threw a massive celebration, with decor, performers, and setup on the BEACH for their entire guests. How thoughtful is that!
Stayed 3 nights in Jul 2025

8/10 Good

Donna Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a last minute getaway!!! Overall, it was a very good hotel for the price. Upon check-in, Dani/Daniela at the front desk, was very rude for two days in a row.😒 All other staff was very nice and accommodating. The pools were AWESOME, especially on the adult side!! The nightly shows were AMAZING,...SUPER SPECTACULAR!!! The food was GREAT with lots of choices. Must remember... dwntwn Cabo and the Arch is about a 15-20 minute taxi ride away.
Stayed 3 nights in Jul 2025

6/10 Okay

Milton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I believe the hotel was good and overall number would be a 6. Facilites I would give them an 8 because we had some issues in our rooms but were fixed right away. Staff were very friendly everywhere so I would give them a 10. Service was very good and i would give them an 8, I would have give them a 9 or 10, but my reservation at Zai restaurant was horrible. The place was full so we had to sit outside then when they finally had space inside we were skipped by another family that knew one of the employees. Eventually we got a table inside because it was super hot and we had to ask for it not because they offered. The family that skipped us got their drinks and food before us. We waited for our food over 45 minutes. Then the lady that was serving us apologized and said “im sorry I thought my co-worker was taking care of you guys”. At another table when they got their food one of the guest said “good luck to the rest of the people in this restaurant, we just got our food and we have been here for almost 2 hours” i am not sure if the 2 hours was true but im sure they waited a long time for the food. I noticed that the family that skipped us were approached by a waiter almost every 10 minutes to ask if they needed something, but to us nothing. We were so frustrated that when that family was leaving they keep saying to us good night and enjoy your meal, because they knew that we were not treated right. Very disappointed with the service at that restaurant.
Stayed 5 nights in Jul 2025

6/10 Okay

Michel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Pros: Most staff is nice, location is convenient and quiet, rooms are clean, beds are comfortable, close to San Jose Marina (for fishing), water slides for kids. Cons: Very limited food options. The buffet does the job for everyday food, but it is not a fancy buffet, and varieties don't change much from day to day. The restaurants require reservations but are not better than the buffet. They offer a very limited menu (a couple of items) that are basically the same ingredients as the food found at the buffet but presented differently. The Mexican restaurant is below par and cannot even be compared to an El Torito. The 'Chinese' restaurant is far from being a Chinese restaurant. Only the 'Italian' restaurant served two entrees (on different nights) that are distinguished: a sea food platter (clams, shrimps, octopus, squids) and a Mahi Mahi filet dish. For everything else, the average buffet outdid the restaurants. The drinks were mediocre at best, even at the reservation-only restaurants. It was the same cheap alcohol brands served by the pool-side in heavily diluted drinks. The worst drink was the (classic) Margarita at the Mexican restaurant. It had nothing to do in presentation, ingredients or taste with a standard Margarita. Wood fired pizza oven was good, when it opened and if you brave the long lines. No ice cream counter or soft serve machine anywhere! It is OK if you want a family hotel. Not OK if you want to enjoy a week off with good food and drinks.
Stayed 6 nights in Jul 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Jul 2025

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Royal Solaris Resort is very nice, safe, relaxing place ideally for get away from work, super quiet and the show every night is great and entertaining. The staff Rosario in the front desk is amazing and very friendly and helpful. With her assistance during our stay makes my family come back again. Thank you, Ronald & Family
Stayed 5 nights in Jul 2025

10/10 Excellent

Jeniret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a really nice resort staff is amazing rooms very clean fun environment great for families wasn’t a fan of the food but drinks were great.
Stayed 3 nights in Jul 2025

4/10 Poor

Michael Thomas

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Good family experience!
Stayed 3 nights in Jul 2025

8/10 Good

Thao

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Not liking the fact that a 3rd party greeted us and were a timeshare. He gave us a run down on where things were on the property and booked us reservations to the restaurants but that should have been done with property employees and doesn't change the fact that we felt pressured/guilted to have to sign up to spend our precious vacation time to listen to a timeshare pitch. We did not go on the pitch. Our fire alarm went off randomly one day, gladly it was during daytime hours. Our friends' hotel door room lock stopped functioning so that wasted quite a few hours. Their property app could use updating, it is glitchy. Food was 3/5. Pizza was the best though the pizza oven was down for one full day. Room service was great, kept offering to clean room every day when we really didn't need it. One elevator on the south side of the building was down so it may have taken some time to get on one at certain times of the day. A plus was that at least it operated quickly.
Stayed 5 nights in Jul 2025

6/10 Okay

Liliana

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 4 nights/ 5 days. Reservations for the nice restaurants fill up fast. Bartenders are very attentive n friendly. Housekeeping is awesome. But wait staff is rude and takes very long to bring drinks. I think that as soon as they see you’re not a member they ignore you and purposely take long to wait on you. They forget orders, they give you small tables, they make faces when you ask for certain things, etc. Front desk was nice to check in but check out was just ok.
Stayed 4 nights in Jul 2025