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Absolutely LOVED our stay. Everything was perfect. We even got upgraded! Room was lovely and clean with a pretty view from the 1st floor (2nd floor in North America). Location was excellent. Our favourite staff was Benedict at the front desk- she was so lovely and friendly. She was a joy to see at the reception. Our other favourite staff was Sammy at the restaurant who was attentive and also hilarious. Our “4 course” dinner was divine. Spoiler alert: you get more than 4 courses. On market day, don’t plan on moving your car. We took a detour that google set for us and it was stressful. The WiFi isn’t fast, but it wasn’t really an issue for us. I would definitely stay here again. I didn’t want to leave.

Everything was wonderful

I was going to stay there after an art retreat in chateau nearby. I was taught the night before by guests at the retreat that they stayed there and left in the middle of the night because the hotel is haunted and the noises in their room was too loud they couldn’t ignore it and they left telling the owner they couldn’t stay there because there is no ac. The owner gave them a refund after a huge fight. So I thought to myself let me personally go and tell them the truth about what they told me. Now the front desk lady laughed saying she didn’t mind the ghosts. But I told her please let me talk to the owners and see if they can give me the refund so that I don’t have to go through this. I begged them on the phone. These men hysterically yelled at me telling me I’m making up stories, that I’m a liar. Now tell me why and who lies about such a thing? Let alone how uncomfortable it is to confess a truth that is superstitious to a lot of people.I am a girl, alone, so I can get scared and no one will care or bring me comfort if I am put in a bad situation so I have to try to protect myself. After a huge drama over the phone they said ok we will give you your money back but you have to pay the first night. I agreed and asked for a refund request. They said don’t worry we’ll do it ourselves via Hotels.com, we still didn’t retrieve the money. I learn after that this was a lie. They took the money and told Hotels they won’t refund. The hotel looks so old and bad I could’ve just said that

Perfect stay - perfect place - excellent food dinner or breakfast. Everything is Perfect.

Overall the hotel was fine and a very unique stay but the heating was like a tap running all night and did little to heat the large room. It could have been cleaner but it did meet basic standards. No facilities to make drinks in room. The evening meal was nice as was breakfast. The views are amazing, we didn’t use the spa so can’t comment.

Superlative in every minute way. Beautiful stay.