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Crowne Plaza Madrid - Centre Retiro by IHG

4.0 star property

Photo gallery for Crowne Plaza Madrid - Centre Retiro by IHG

Restaurant
Meeting facility
Desk, laptop workspace, blackout curtains, soundproofing
Meeting facility
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Gym
  • Pet-friendly
  • Parking available
  • 24/7 front desk
  • Housekeeping

Explore the area

View map
Calle Pez Volador 1, Madrid, 28007
  • Place, El Retiro Park
    ‪14 min walk‬
  • Place, Movistar Arena
    ‪16 min walk‬
  • Place, Gran Via
    ‪4 min drive‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪12 min drive‬

Room options

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed

Premium Room, 1 King Bed

9.4 out of 10
Exceptional
(18 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

9.4 out of 10
Exceptional
(51 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Desk, laptop workspace, blackout curtains, soundproofing

Standard Room

9.4 out of 10
Exceptional
(9 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed

9.2 out of 10
Wonderful
(20 reviews)
  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Madrid

With a stay at Crowne Plaza Madrid - Centre Retiro by IHG, you'll be centrally located in Madrid, within a 5-minute drive of El Retiro Park and Prado Museum. .This hotel is 2 mi (3.3 km) from Gran Via and 2.4 mi (3.9 km) from Puerta del Sol.

What's nearby

  • El Retiro Park - 14 min walk - 1.2 km
  • Movistar Arena - 16 min walk - 1.4 km
  • Gran Via - 4 min drive - 2.8 km
  • Prado Museum - 4 min drive - 3.2 km
  • Puerta del Sol - 5 min drive - 3.6 km

Getting around

  • Sainz de Baranda Station - 3 min walk
  • Calanas Station - 4 min drive
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 16 min drive

Restaurants

  • ‪La Rollerie - ‬6 min walk
  • ‪Cervejaria Jumar - ‬3 min walk
  • ‪El Balcon de Retiro - ‬3 min walk
  • ‪Cervecería Cruz Blanca - ‬8 min walk
  • ‪China City - ‬3 min walk

About this property

Crowne Plaza Madrid - Centre Retiro by IHG

Hotel with a restaurant, near El Retiro Park
Crowne Plaza Madrid - Centre Retiro by IHG offers 157 air-conditioned accommodations with hair dryers and blackout drapes/curtains. 50-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 157 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and hair dryers. Conveniences include desks and blackout drapes/curtains, and housekeeping is provided daily.
Enjoy recreation amenities such as a fitness center or take in the view from a garden.
At Crowne Plaza Madrid - Centre Retiro by IHG, enjoy a satisfying meal at the restaurant. Buffet breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour front desk and an elevator. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:30 AM and 11:00 AM.
Crowne Plaza Madrid - Centre Retiro by IHG has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Parking on site (EUR 26 per day)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 23 for adults and EUR 23 for children
  • A restaurant

Things to do

  • Gym

Family friendly

  • In-room cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Late check-in fee for check-in between 5:30 AM and 6:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 40 per pet, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 23 for adults and EUR 23 for children
  • Self parking fee: EUR 26 per day
  • Pet fee: EUR 40 per pet, per day
  • Service animals are exempt from fees
  • Late check-in fee for check-in between 5:30 AM and 6:00 AM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Crowne Plaza Madrid - Centre Retiro by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 399 out of 538 reviews
Rating 8 - Good. 95 out of 538 reviews
Rating 6 - Okay. 30 out of 538 reviews
Rating 4 - Poor. 8 out of 538 reviews
Rating 2 - Terrible. 6 out of 538 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Ramon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to el Retiro and Museum del Prado
Stayed 4 nights in Jun 2025

8/10 Good

Ana

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Perfect for a quick stay.
Stayed 2 nights in Jun 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property!!!
Stayed 1 night in Jun 2025

10/10 Excellent

shannon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
They had our room ready early and let us check in to drop off our luggage. Very helpful and friendly front desk. Called a Taxi for us to the airport.
Stayed 1 night in Jun 2025

10/10 Excellent

Andre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, very friendly staff.
Stayed 1 night in Jun 2025

10/10 Excellent

Michelle

Stayed 4 nights in Jun 2025

8/10 Good

Yuemei

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Like the cleanliness. Don't like to carry my luggage up the stairs to enter the lobby
Stayed 2 nights in Jun 2025

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great. No complaints at all.
Stayed 6 nights in May 2025

8/10 Good

Lap kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service from Isabel on reception & Laren. They made my birthday extra special.
Stayed 3 nights in Jun 2025

6/10 Okay

Ravindra

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Nice location, needs updates

The check in was pleasant and staff were very friendly. The breakfast was nice and the food was good. The location was convenient. There were four of us, and they gave us two rooms close to each other on the same floor. There is also no charge for the minibar, and they were happy to stock coca cola products and water in the room every day. The bad is: We asked for king beds, and they stuck two singles together. Not a big deal, but not a king bed. Also, their wifi is spotty. It drops unexpectedly. One of the 3 elevators was broken when we were there, and that created long waits, although it was fixed by the time we left. Finally, the kid's room has a broken airconditioner, and even after they fixed it, the room smelled a little funky. This hotel is clearly long in the tooth and needs a serious remodel, but the staff is excellent and the location is great.
Stayed 5 nights in Jun 2025

8/10 Good

Ilham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and clean,,staff is very friendly.
Stayed 3 nights in Jun 2025

10/10 Excellent

Eduardo

Stayed 3 nights in May 2025

6/10 Okay

Jianlong, Cupertino

Stayed 1 night in May 2025

10/10 Excellent

Alison

Travelled with family
Liked: Amenities
We chose this hotel for its location for metro, bus and walking through Retiro, and on reading reviews that it was quiet and pleasant-all of these points were absolutely true. We loved our stay. Clean, quiet, with helpful and knowledgeable staff, some good restaurants within 5 minutes walk. It just so happened we had a week of extremely hot weather, and the AC worked very well! Wonderful buffet breakfast too!
Stayed 7 nights in May 2025

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2025

10/10 Excellent

Roberto Jorge, San Isidro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos recibieron muy bien desde nuestra llegada a la recepción y todo el personal es muy amable
Stayed 1 night in May 2025

10/10 Excellent

Rocío

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Regresaría sin dudarlo! Muchas gracias
Stayed 3 nights in May 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms, great breakfast and close to metro. Only issue, elevators need servicing
Stayed 3 nights in May 2025

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, walking distance to the park.
Stayed 3 nights in May 2025

8/10 Good

caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated a step away from the hustle abd bustie of the city but more or less on the metro a great location to stay.
Stayed 5 nights in May 2025

10/10 Excellent

Sandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service. Nice, clean hotel. Great area.
Stayed 3 nights in May 2025

10/10 Excellent

laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

8/10 Good

Alastair

Stayed 2 nights in May 2025