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Sercotel Gran Hotel Conde Duque

4.0 star property

Photo gallery for Sercotel Gran Hotel Conde Duque

Front of property
Daily buffet breakfast (EUR 18 per person)
Reception
Reception
Classic Room (Exterior View)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Pet-friendly
  • Room service
  • Housekeeping

Explore the area

View map
Plaza Conde Valle Suchil, 5, Madrid, Madrid, 28015
  • Place, Gran Via
    ‪13 min walk‬
  • Place, Puerta del Sol
    ‪3 min drive‬
  • Place, Plaza Mayor
    ‪4 min drive‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪15 min drive‬

Room options

View all photos for Classic Twin Room (Exterior View)

Classic Twin Room (Exterior View)

Classic Twin Room (Exterior View)

8.0 out of 10
Very good
(1 review)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room

Classic Twin Room

Classic Twin Room

8.6 out of 10
Excellent
(13 reviews)
  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

8.8 out of 10
Excellent
(3 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Basic Room

Basic Room

Basic Room

9.0 out of 10
Wonderful
(6 reviews)
  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Classic Triple Room

Classic Triple Room

Classic Triple Room

9.4 out of 10
Exceptional
(3 reviews)
  • 20 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Classic Room

Classic Room

Classic Room

9.0 out of 10
Wonderful
(8 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Triple Room

Classic Triple Room

Classic Triple Room

8.0 out of 10
Very good
(3 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Classic Room (Exterior View)

Classic Room (Exterior View)

Classic Room (Exterior View)

10.0 out of 10
Exceptional
(1 review)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior
Leonardo Hotel Madrid City Center
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Parking available
4.4 out of 5, Excellent, 1,007 reviews
The price is NZ$236
includes taxes & fees
30 Nov - 1 Dec
Leonardo Hotel Madrid City Center

About the area

Madrid

A stay at Sercotel Gran Hotel Conde Duque places you in the heart of Madrid, within a 15-minute walk of Gran Via and Plaza de España - Princesa. .This hotel is 1.6 mi (2.5 km) from Royal Palace of Madrid and 2.2 mi (3.6 km) from Prado Museum.

What's nearby

  • Gran Via - 13 min walk - 1.1 km
  • Royal Palace of Madrid - 3 min drive - 2.2 km
  • Puerta del Sol - 3 min drive - 1.8 km
  • Plaza Mayor - 4 min drive - 2.2 km
  • Bernabéu Stadium - 5 min drive - 3.6 km

Getting around

  • San Bernardo Station - 3 min walk
  • Madrid Recoletos Station - 4 min drive
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 29 min drive

Restaurants

  • ‪Puntarena - ‬4 min walk
  • ‪Pub Garden - ‬3 min walk
  • ‪Taberna De Súchil - ‬2 min walk
  • ‪Suchil 15 - ‬2 min walk
  • ‪La Flor - ‬3 min walk

About this property

Sercotel Gran Hotel Conde Duque

Art Deco hotel with a fitness center and a 24-hour front desk
Sercotel Gran Hotel Conde Duque offers 141 accommodations with minibars and laptop-compatible safes. Memory foam beds feature down comforters and premium bedding. A pillow menu is available. 32-inch LCD televisions come with satellite channels.

Bathrooms include bathtubs or showers, bidets, complimentary toiletries, and hair dryers. This Madrid hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 141 guestrooms featuring minibars and LCD televisions. Your memory foam bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and bidets.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. Additional features at this Art Deco hotel include babysitting (surcharge), gift shops/newsstands, and a banquet hall.
Stop by salon de te for lunch, dinner, or brunch, where this bar/lounge specializes in local cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Buffet breakfasts are served on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Madrid? This hotel has 97 square feet (9 square meters) of space consisting of a conference center and meeting rooms. Guests may use a train station pick-up service for a surcharge, and self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and 11:00 AM.
Salon de te - This tapas bar specializes in local cuisine and serves brunch, lunch, dinner, and light fare. A children's menu is available. Reservations are required.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 22 per night); discounts available
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Parking on site (EUR 22 per night)
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 18 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • salon de te

Things to do

  • Gym
  • Library

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Conference centre (97 square foot of space)
  • Meeting rooms

Accessibility

  • Lift

More

  • 1 building
  • 8 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 1953
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 21 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 18 per person
  • Self parking fee: EUR 22 per night
  • Nearby parking fee: EUR 22 per night
  • Pet fee: EUR 21 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Cashless transactions are available

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Conde Duque Hotel
Gran Conde Duque
Gran Conde Duque Madrid
Gran Hotel Conde
Gran Hotel Conde Duque
Gran Hotel Conde Duque Madrid
Gran Hotel Duque
Hotel Conde Duque
Hotel Gran Conde Duque
Hotel Gran Duque
Sercotel Gran Hotel Conde Duque Madrid
Sercotel Gran Hotel Conde Duque
Sercotel Gran Conde Duque Madrid
Sercotel Gran Conde Duque
Sercotel Gran Conde Duque
Sercotel Gran Hotel Conde Duque Hotel
Sercotel Gran Hotel Conde Duque Madrid
Sercotel Gran Hotel Conde Duque Hotel Madrid

Reviews

Sercotel Gran Hotel Conde Duque Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 468 out of 955 reviews
Rating 8 - Good. 357 out of 955 reviews
Rating 6 - Okay. 92 out of 955 reviews
Rating 4 - Poor. 22 out of 955 reviews
Rating 2 - Terrible. 16 out of 955 reviews

Reviews

8/10 Good

Jamie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great area, close to the metro and allowed early check in. Only negative was the water pressure, it was fantastic until it wasn’t. I turned the shower on and before I could get in the whole bathroom flooded - note to future guests, do not turn the water on full blast the drain can’t keep up! Went down to the reception to ask for more towels they said they’d send someone up to assist with cleaning up all the water. An hour later no one had showed up to our room; went back to the reception and he noted he wrote my room number down wrong and someone would be up right away… another 45 minutes later with still no one, and by now we just want to go to bed; I went down and asked if I could just have the towels myself to clean it up. The reception apologized and then sent someone up within 5 minutes. That was the only negative experience at the hotel. Other than that, it was great
Stayed 3 nights in Jul 2025

10/10 Excellent

Preni

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 4 nights in Jul 2025

2/10 Terrible

Kun

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend

Had a fantastic time. The AC worked well & kept the room cool. Bed was comfy, shower was straightforward to use. My room was tidied up each day
Stayed 5 nights in Jul 2025

8/10 Good

Alberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and the staff is very friendly Especially Jesus and Alberto at the restaurant
Stayed 2 nights in Jul 2025

10/10 Excellent

Rodney

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The rooms were nice size compared to many European hotels we’ve stayed in before. The location was excellent. It was close to shopping, restaurants, and the metro.
Stayed 5 nights in Jul 2025

10/10 Excellent

Zainab

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jun 2025

10/10 Excellent

Luan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

8/10 Good

Liliana Najera

Stayed 3 nights in Jul 2025

10/10 Excellent

Andrew W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Cherisse

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location. Friendly staff.
Stayed 6 nights in Jun 2025

8/10 Good

Alberto

Hotel was clean and staff very nice
Stayed 1 night in Jul 2025

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Wonderful breakfast. Great location, with metro nearby.
Stayed 6 nights in Jun 2025

10/10 Excellent

Gabriel

Liked: Cleanliness
Stayed 4 nights in Jun 2025

6/10 Okay

Karen

Liked: Cleanliness, staff & service, room comfort
Stayed for one night and spent only a few hours in the room before flying home from Madrid. While affordable, the hotel is a bit outdated and could use some upgrades to the elevator and lobby decor. The room itself was fine and the bed was comfortable, but nothing special.
Stayed 1 night in Jun 2025

10/10 Excellent

Dalia

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff.
Stayed 3 nights in Jun 2025

10/10 Excellent

Fran

Stayed 2 nights in Jun 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Tirsa

Stayed 3 nights in May 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing place to stay!!
Stayed 3 nights in May 2025

10/10 Excellent

James

Liked: Property conditions & facilities
Very good.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jeremy

Stayed 7 nights in May 2025

6/10 Okay

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Light sleepers bring ear plugs

My main complaint is the quality of soundproofing room to room. I could hear the next rooms guests talking. Definitely hear their coughing. I knew when they used the toilet. Other than that it was reasonable value for money. On a quiet square but close to everything.
View from window.
Room
Stayed 5 nights in May 2025

10/10 Excellent

Kenneth

Stayed 2 nights in Apr 2025

10/10 Excellent

Clara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is fantastic, right across from the plaza and close to the metro station. The room is quite spacious, and the breakfast offers a wide variety of options.
Stayed 2 nights in Apr 2025