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Aparthotel

The Garden Suites

4.0 star property

Photo gallery for The Garden Suites

Apartment, 1 Bedroom (Lobelia)
Duplex, 2 Bedrooms (Orquídea)
Interior entrance
Porch
Apartment, 1 Bedroom (Lobelia) | View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Kitchen
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Outdoor space
  • 24/7 front desk

Explore the area

View map
Calle de los Jardines 2, Madrid, Madrid, 28013
  • Place, Gran Via
    ‪2 min walk‬
  • Place, Puerta del Sol
    ‪3 min walk‬
  • Place, Plaza Mayor
    ‪8 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪21 min drive‬

Room options

View all photos for Apartment, 1 Bedroom (Dalia)

Apartment, 1 Bedroom (Dalia) | Private kitchen

Apartment, 1 Bedroom (Dalia)

  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Sofa Bed and 1 Queen Bed

View all photos for Apartment, 1 Bedroom (Lobelia)

Apartment, 1 Bedroom (Lobelia)

Apartment, 1 Bedroom (Lobelia)

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Apartment, 1 Bedroom (Calatea)

Apartment, 1 Bedroom (Calatea)

Apartment, 1 Bedroom (Calatea)

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Duplex, 2 Bedrooms (Orquídea)

Duplex, 2 Bedrooms (Orquídea)

Duplex, 2 Bedrooms (Orquídea)

  • City view
  • 80 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 1 Queen Sofa Bed and 1 King Bed

Similar properties

Exterior
Arenal Suites Gran Vía
  • Kitchen
  • Washing machine
  • Dryer
  • Free Wi-Fi
4.7 out of 5, Exceptional, 216 reviews
The price is NZ$296
includes taxes & fees
4 Feb - 5 Feb
Arenal Suites Gran Vía

About the area

Madrid

With a stay at The Garden Suites, you'll be centrally located in Madrid, within a 5-minute walk of Gran Via and Puerta del Sol. .This aparthotel is 0.5 mi (0.8 km) from Plaza Mayor and 0.7 mi (1.2 km) from Royal Palace of Madrid.
View more Aparthotels in MadridOpens in a new window

What's nearby

  • Gran Via - 2 min walk - 0.2 km
  • Puerta del Sol - 3 min walk - 0.3 km
  • Plaza de Callao - 5 min walk - 0.4 km
  • Plaza de Santa Ana - 6 min walk - 0.6 km
  • Plaza Mayor - 8 min walk - 0.7 km

Getting around

  • Gran Via Station - 2 min walk
  • Madrid Recoletos Station - 16 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 25 min drive

Restaurants

  • ‪Tapa Tapa - ‬2 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪100 Montaditos - ‬1 min walk
  • ‪bosforos kebab montera - ‬1 min walk
  • ‪El Jardín Secreto de SB - ‬1 min walk

About this property

The Garden Suites

Aparthotel with a rooftop terrace, steps from Gran Via
The Garden Suites offers 4 air-conditioned accommodations with minibars and laptop-compatible safes. These individually decorated and furnished accommodations have separate sitting areas and include queen sofa beds and desks. Accommodations at this 4-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include showers, bathrobes, slippers, and hair dryers.

This Madrid aparthotel provides complimentary wireless Internet access. 55-inch Smart televisions come with digital channels and Netflix. Additionally, rooms include coffee/tea makers and rice cookers. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 4 individually decorated guestrooms, featuring kitchens with refrigerators and stovetops. 55-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
Enjoy recreation amenities such as bicycles to rent or take in the view from a rooftop terrace. Additional amenities at this aparthotel include complimentary wireless internet access and concierge services.
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities.

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Free cot
  • Travel cot

Kitchen

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Microwave
  • Refrigerator
  • Rice cooker

Dining

  • Minibar

Bedrooms

  • Bedsheets provided
  • Queen sofa bed

Bathroom

  • 1 private bathroom
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Separate dining area
  • Separate sitting area

Entertainment

  • 55-inch Smart TV with digital channels
  • Netflix
  • Streaming services

Outdoor areas

  • Outdoor furniture
  • Rooftop terrace

Laundry

  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • Lift
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Electrical adapters
  • Guidebooks
  • Iron/ironing board
  • Laptop-compatible safe
  • Local maps
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In the city centre

Things to do

  • Bicycle rentals

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 4 floors
  • 4 units
  • Bicycle rentals
  • Housekeeping (on request)
  • Individual decor
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The check-in location differs from the property location; go to: [Calle Montera 32 (Tours & Tickets Civitatis)]
Guests must contact the property in advance for check-in instructions and an access code; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Access code, staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 500 per accommodation, per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property is professionally cleaned

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

The Garden Suites Madrid
The Garden Suites Aparthotel
The Garden Suites Aparthotel Madrid

The Garden Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 91 out of 147 reviews
Rating 8 - Good. 31 out of 147 reviews
Rating 6 - Okay. 7 out of 147 reviews
Rating 4 - Poor. 10 out of 147 reviews
Rating 2 - Terrible. 8 out of 147 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Andrea

Liked: Cleanliness, property conditions & facilities
Very clean and spacious. Close to many restaurants and landmarks.
Stayed 1 night in Sep 2025

8/10 Good

MARIA

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Bart

Liked: Cleanliness, amenities, property conditions & facilities
Convenient location, easy access, spacious appartment with cooking facilites etc.
Stayed 2 nights in Jun 2025

8/10 Good

Nazila, RPV

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Located in nice area, however is noisy at night
Stayed 2 nights in Jun 2025

6/10 Okay

Abolfazl

Travelled with partner
Disliked: Amenities, property conditions & facilities
The property is a good space and the décor is modern. It is very central and mins from metro and shops. However, it has not been maintained very well. The bed needs to be changed; it has been used too often. The towels are ripped, so is the bed sheet. Shower faucets don’t have a cover and one is missing a bolt. The lights by the bed missing glass covers. Most importantly the refrigerator doesn’t work. The property manager said no one complained before! Basically, you can’t keep any food in the house. In addition, the information folder for the apartment is empty! I had to call the property manager to figure out what the check out process is. The description on Expedia is not accurate. There is no daily house keeping, which is kind of understandable for an apartment building; but there are no vacuum or a good broom to clean the floor. The owner either started to use a new property manger (which doesn’t know how to communicate effectively with tourists), or decided to only provide the minimum amenities possible. This was the worse experience we had in an apartment and we do travel multiple times each year. Do not recommend the place in the current shape.
Stayed 5 nights in Jun 2025

4/10 Poor

Roberto

Travelled with family, Business traveller
Disliked: Amenities
There is not a lobby or someone to help you when you get there. No place to leave your luggage if you have to wait for the check in. Hot water wasn't working. So you can't take a shower in that hotel. You call the "person in charge" and no answer. The worst experience!!
Stayed 1 night in May 2025

2/10 Terrible

gloria

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I was so disappointed about his place because it is a beautiful property with a perfect location however it was so Dirty and the upstairs bathroom was clogged and we couldn’t use it. I informed the housekeeper and she didn’t seem concerned. Also the ac units all leaked and my daughter had her purse on a ledge and the ac leaked all the way down the wall to the point the purse and her passport were damaged. Again it’s a shame because if maintained properly it would have been a different experience.
Stayed 3 nights in Oct 2024

6/10 Okay

Gloria

Disliked: Cleanliness
Stayed 3 nights in Jul 2024

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
The most noisy place I’ve been to.
Stayed 4 nights in Sep 2024

10/10 Excellent

Jignesh, Monmouth Junction

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay at Garden Suites. It was right in the midst of a city. Very lively area. Suite was spacious, big, nice and clean.
Stayed 2 nights in Aug 2024

10/10 Excellent

Kim Van

Liked: Property conditions & facilities
Disliked: Cleanliness
The apartment was comfortable and clean.
Stayed 3 nights in Aug 2024

10/10 Excellent

Yu

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good facility located at the heart of the city. Lots of restaurants and bars downstairs, as well as a grocery store. Very closed to metra and train station as well. We really enjoyed our stay and would come back when visiting Madrid in the future.
Stayed 2 nights in Jul 2024

8/10 Good

Suzanne

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location but did not allow early access. Shade for window had been broken and not repaired
Stayed 3 nights in Jul 2024

4/10 Poor

Claudia

Travelled with family
Liked: Cleanliness, amenities
Orbitz sent me an email on behalf of the property saying they would keep my luggage before the check in time and when I arrived to the suites they told me they don’t store luggage. The suites don’t comply with the offer made during reservation. The bathroom wall leaks and the corridor gets flooded.
Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2024

2/10 Terrible

Greys

We contact to the property for inquiries and never get back any info, the AC was horrible, it was liking water all the time, and never get the room cooling. No attention at welcome, they just give you the keys and that’s it. Also no one say that we have to leave deposit. The water at the showers is poor, i did not recommend this
Stayed 3 nights in Jun 2024

2/10 Terrible

Susan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
At first glance the apartment looks lovely. However, many things do not work--lights are burned out or broken, doors won't close, the shower works inconsistently. Also, we found ants both downstairs and upstairs. Requests for help/items were ignored. While centrally located, the area immediately surrounding the apartments is extremely loud, especially on the weekends. Shouting and noise goes on until 3 or 4 in the morning. But beyond all this there is one primary reason why we gave this property just one star. But under Expedia's rules we are not allowed to tell you what it is . . .Travellers beware.
Stayed 5 nights in Jun 2024

2/10 Terrible

Johannah

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The apartment had many things that did not work: doors did not close properly, lights burned out or were not working etc. Management was non-responsive to requests and dishonest. Ants were in the apartment. It was extremely NOISY at night (well into the early morning hours).
Stayed 1 night in Jun 2024

8/10 Good

Natallia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice and spacious apartment, but the area is too noisy! Also, there was some confusion with check-in
Stayed 2 nights in Jun 2024

10/10 Excellent

Maria, Guaynabo

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2024

4/10 Poor

Qiang

Liked: Property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, room comfort

Modern apartment in central Madrid

A great comfortable, modern and spacious apartment with well equipped kitchen. Located very centrally near Gran Via and Sol.
Stayed 2 nights in Jun 2024

10/10 Excellent

kaliema, port st lucie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Angel

Liked: Cleanliness, property conditions & facilities
The ladies I talked were very helpful.
Stayed 1 night in Jun 2024

8/10 Good

Julio

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good spot and very confortable room.
Stayed 1 night in Jun 2024