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Oneiro Suites

2.5 star property

Photo gallery for Oneiro Suites

Beach
Interior
Interior entrance
Superior Double Room, 2 Queen Beds, Non Smoking, Ocean View
Outdoor pool, pool loungers, lifeguards on site

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
Calle Huachinango , Mza 02 Lote 05, Mahahual, QROO, 77976
  • Place, Mahahual Beach
    ‪2 min walk‬
  • Place, Mahahual Lighthouse
    ‪16 min walk‬
  • Place, Maya Chan Beach
    ‪13 min drive‬

Room options

View all photos for Superior Double Room, 2 Queen Beds, Non Smoking, Ocean View

Superior Double Room, 2 Queen Beds, Non Smoking, Ocean View

Superior Double Room, 2 Queen Beds, Non Smoking, Ocean View

  • Ocean view
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Single Room, 1 King Bed, Non Smoking, Ocean View

Family Single Room, 1 King Bed, Non Smoking, Ocean View

Family Single Room, 1 King Bed, Non Smoking, Ocean View

  • Ocean view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Pool View

Standard Room, 1 King Bed, Non Smoking, Pool View

Standard Room, 1 King Bed, Non Smoking, Pool View

  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Queen Beds, Non Smoking, Valley View

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Double Room, 2 Queen Beds, Non Smoking, Valley View

  • Valley view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Double Room, 2 Double Beds, Non Smoking, Partial Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Double Room, 2 Double Beds, Non Smoking, Partial Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Partial ocean view
  • 28 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Double Room, 2 Queen Beds, Non Smoking, Courtyard View

Premium bedding, in-room safe, desk, laptop workspace

Standard Double Room, 2 Queen Beds, Non Smoking, Courtyard View

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Twin Room, 2 Single Beds, Non Smoking, Pool View

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Twin Room, 2 Single Beds, Non Smoking, Pool View

  • 28 sq m
  • Sleeps 2
  • 2 Single Beds

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About the area

Mahahual

With a stay at Oneiro Suites in Mahahual, you'll be within a 5-minute drive of Costa Maya Port and Mahahual Beach. .This hotel is 0.8 mi (1.3 km) from Mahahual Lighthouse and 2.1 mi (3.4 km) from Maya Water Park.

What's nearby

  • Mahahual Beach - 2 min walk - 0.2 km
  • Mahahual Lighthouse - 16 min walk - 1.4 km
  • Dolphin Discovery - 5 min drive - 3.2 km
  • Maya Water Park - 6 min drive - 3.6 km
  • Maya Chan Beach - 13 min drive - 7.4 km

Restaurants

  • ‪The Krazy Lobster - ‬4 min walk
  • ‪40 Cañones - ‬4 min walk
  • ‪Malecon 21 - ‬6 min walk
  • ‪Nohoch Kay - ‬5 min walk
  • ‪Tequila Beach Club - ‬9 min walk

About this property

Oneiro Suites

Oneiro Suites offers 25 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. 53-inch Smart televisions come with digital channels and Netflix.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). In-room massages, hair dryers, and change of towels can be requested. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 25 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Enjoy recreational amenities such as an outdoor pool and a hot tub. Additional features at this hotel include complimentary wireless internet access and lifeguards on site.
Featured amenities include express check-in, express check-out, and an elevator. Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • Fenced pool
  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Limited-hour front desk

Guest services

  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Grab bar in shower (81 centimetre high)
  • Handrails in stairways (81 centimetre high)
  • Lift (81 centimetre wide door)
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (89 centimetre high)
  • Wheelchair-accessible restaurant

More

  • Lifeguards
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 53-inch smart TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 15

Check-out

Check-out before 12:30 PM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox

Pets

Pets allowed for an extra charge of MXN 300 per pet (varies based on length of stay), plus a one-time cleaning fee of MXN 500 and a deposit of MXN 500 per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 400.0 per day
Cribs (infant beds) are available for MXN 350.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of MXN 100 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: MXN 500 per night
  • Pet fee: MXN 300 per pet (varies based on length of stay) plus MXN 500 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: MXN 350.0 per day
  • Rollaway bed fee: MXN 400.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

Property is also known as

Oneiros Hotel
Oneiro Suites Hotel
Oneiro Suites Mahahual
Oneiro Suites Hotel Mahahual

Oneiro Suites Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 30 out of 52 reviews
Rating 8 - Good. 8 out of 52 reviews
Rating 6 - Okay. 7 out of 52 reviews
Rating 4 - Poor. 2 out of 52 reviews
Rating 2 - Terrible. 5 out of 52 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities
Todo excelente
Stayed 1 night in Nov 2025

2/10 Terrible

Keefer

Liked: Cleanliness
Disliked: Staff & service
I made a reservation that they claimed to not see in their system. I booked it again through Expedia. I had confirmation and receipt. Jumped through a million hoops trying to get it resolved. I even tried to just pay there and my card got locked down for fraud. Expedia called them and they said they have no rooms wven though I paid for the same one 3 times. After getting off of the chat with Expedia, the manager was conv
Stayed 1 night in Oct 2025

10/10 Excellent

Hugo esteban

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Carlos Eduardo Wanderkoke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent cost x benefit
Stayed 1 night in Apr 2025

10/10 Excellent

WAN RU

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here for two weeks. Their entire stuff was very friendly hotel is new room is great. We really enjoy our stay here
Stayed 7 nights in Nov 2024

8/10 Good

Ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
De alguna manera las fotos hacían creer que la habitación era un poco más amplia, sin embargo no es como que cause inconvenientes. Ambos chicos en recepción siempre fueron atentos, amables y accesibles. Súper cerca del famoso faro, de las combis de Chetumal-Mahaual y de la zona donde están los restaurantes, bares y souvenires. Solo como tip: Dejan todo para tu café o té… pero no cucharitas ): haha
Stayed 2 nights in Jun 2024

10/10 Excellent

Edith Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Customer Service

Stayed 2 nights in May 2024

10/10 Excellent

Luis enrique

Stayed 3 nights in Dec 2025

6/10 Okay

Alejandro

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2025

6/10 Okay

Angelica Celene

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
El estacionamiento en la parte de atrás está muy solo, ofrecen club de playa y no tienen. Cuando te hacen el aseo no renuevan el agua y cosas para el café
Stayed 2 nights in Nov 2025

10/10 Excellent

Beatriz

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Bien
Stayed 2 nights in Nov 2025

10/10 Excellent

Beatriz

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Bien
Stayed 2 nights in Nov 2025

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Jose, h. cárdenas

En la plataforma dice una cosa y te dan otra
Stayed 1 night in Aug 2025

10/10 Excellent

Norma Alicia

Stayed 5 nights in Aug 2025

10/10 Excellent

Veronica M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho el tendedero en el baño para trajes de baño excelente idea
Stayed 1 night in Jul 2025

2/10 Terrible

Danna

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No cumplieron con la reserva, pedí una habitación con vista al mar y no lo tenía, reservé con camas queen y nos dijeron que ninguna habitación doble tiene camas queen cuando así tienen la opción de reservar e incluso nos dijeron que no se habían percatado de que era una reserva para 3 personas. No nos hicieron reembolso cuando pagamos extra por la cama y vista, simplemente no quisieron dar una solución más que un cambio de habitación que al final la recepcionista nos dijo que no se podría realizar. Solo comentaron que si quisiéramos una solución al final sería despertarnos temprano para hablar con el gerente. Terrible atención, las habitaciones no son malas pero la atención sí.
Stayed 2 nights in Jul 2025

8/10 Good

María Estela

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena la recomiendo
Stayed 2 nights in Jul 2025

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

2/10 Terrible

Elodie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A fuir !

L’établissement ne correspond plus du tout aux photos de l’annonce ! Moissure, odeur d’humidité, peu de lumière, poignée rouillée… Une piscine est vide et l’autre est trouble sans filtration, et les accès sont dangereux (marches trouées, branlantes) sans parler de la terrasse en ruine ! Bref insalubre et non sécuritaire surtout avec nos filles ! Dernier petit point la télé a disparu (nous on s’en fichait mais un point négatif en plus). Nous sommes partis et attendons toujours notre remboursement et action de la part d’hôtels.com !
Stayed 2 nights in May 2025

10/10 Excellent

Nicolás Emanuel

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

YAIR

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, los cuartos limpios y cómodos. Todo el personal del hotel muy amables
Stayed 1 night in Apr 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Es war gerade noch OK. Das Zimmer war nicht ganz sauber. Die Fenster schon ewig nicht geputzt, aber wahrscheinlich auch schwer, bei dem starken Wind mit evt Sand. Aber wir fanden auch dunkle lange Haare im Zimmer. Betten waren bequem. Wasser in der Dusche warm.
Stayed 2 nights in Apr 2025

10/10 Excellent

Garcia Sarabia

Liked: Cleanliness, staff & service, property conditions & facilities
Todo limpio y todos muy amables
Stayed 2 nights in Mar 2025

10/10 Excellent

Daniela Jazmin

Liked: Staff & service, property conditions & facilities
Es un hotel muy bueno, lo unico que no me gusto es que salia un poco el olor a caño del baño
Stayed 2 nights in Jan 2025