4/10 Poor
Stuart
Travelled with partner
17 Mar 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Our four-night stay at this hotel was more than enough.
The dining experience was disappointing, largely due to the unfriendly—at times outright rude—staff. For example, there was no warm greeting upon entering the breakfast area, and in most cases, barely any acknowledgment at all. The same applied to the waiters, who seemed disengaged. Even the restaurant managers stood around without interacting with guests, which was a shame—basic courtesy and a smile cost nothing. In the evening, the restaurant staff appeared overworked and lacked clear direction.
The service at the pool bar was even worse. Some staff members acted as though serving guests was an inconvenience, making us feel like a bother simply for ordering drinks.
Our room was spacious but poorly maintained, with careless decoration, paint splatters, and grimy tiles. A more serious concern was the broken patio door lock, which, being on the ground floor, posed a security risk as it could be opened quite easily from the outside.
Even the gym which had excellent equipment was let down by not having and water or workout towels.
Overall, this hotel has significant room for improvement to be 5 star.
Stuart
Stayed 4 nights in Mar 2025