6/10 Okay
Kathleen
8 Aug 2025
I recently stayed at La Boréale in Saint-Félicien and felt it was important to share some honest feedback about the experience, particularly regarding the ambiance and guest reception.
The interior decor is noticeably dominated by very dark colours, especially shades of red and black, which is quite unconventional for a hotel setting. While it might be intended as modern or bold, the overall effect felt cold and aggressive rather than warm and inviting. For a place that should offer rest and comfort—especially for travellers arriving from long distances like the northern Lac-Saint-Jean region—this kind of atmosphere misses the mark.
This tense mood seemed to carry over into the guests as well. During breakfast, it was noticeable that no one seemed particularly at ease or cheerful—a rare and telling observation in a hotel setting. The ambiance truly affects the overall guest experience, and in this case, it felt more draining than restful.
Another unfortunate detail: upon our late evening arrival, the receptionist did not acknowledge us or offer a greeting. We had to be the ones to say hello first, which left a rather poor first impression. A warm welcome, especially at the front desk, is such a simple yet powerful gesture—one that was clearly lacking here.
I sincerely hope that the management considers creating a more welcoming and calming environment—both in terms of design and customer service. A hotel should be a refuge for travellers, not a place where the mood feels
Kathleen
Stayed 2 nights in Aug 2025