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El Cid Castilla Beach Hotel

3.5 star property

Photo gallery for El Cid Castilla Beach Hotel

Exterior
View from room
Interior detail
4 restaurants, breakfast, lunch, dinner served; international cuisine
2 bars/lounges, swim-up bar

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • Bar
  • All-inclusive
  • Spa
  • Room service

Explore the area

Map
Av Camaron Sabalo s/n, Mazatlán, SIN, 82110
  • El Cid Country Club Golf Course
    ‪17 min walk‬
  • Cerritos Beach
    ‪4 min drive‬
  • Mazatlán Aquarium
    ‪8 min drive‬
  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪34 min drive‬

Room options

View all photos for Ocean View Elite Golf Experience

View from room

Ocean View Elite Golf Experience

  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Ocean View

View from room

Room, Ocean View

8.0 out of 10
Very good
(18 reviews)
  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Elite

View from room

Ocean View Elite

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Pool View

View from room

Room, Pool View

7.2 out of 10
Good
(32 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Mazatlán

With a stay at El Cid Castilla Beach Hotel in Mazatlán (Zona Dorada), you'll be a 2-minute drive from The Mazatlan Malecón and 7 minutes from Mazatlán Aquarium. .This beach resort is 3.9 mi (6.3 km) from Cerritos Beach and 4.9 mi (7.9 km) from Plaza Machado.
View more Resorts in MazatlánOpens in a new window

What's nearby

  • El Cid Country Club Golf Course - 17 min walk - 1.4 km
  • The Mazatlan Malecón - 3 min drive - 2.3 km
  • Cerritos Beach - 4 min drive - 3.1 km
  • Mazatlan International Center - 8 min drive - 6.2 km
  • Mazatlán Aquarium - 8 min drive - 5.0 km

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 32 min drive

Restaurants

  • ‪Los Arcos - ‬4 min walk
  • ‪Villa Italia - ‬1 min walk
  • ‪Rico's Café Zona Dorada - ‬4 min walk
  • ‪La Casa Club el Cid - ‬6 min walk
  • ‪Bar el LOBY - ‬1 min walk

About this property

El Cid Castilla Beach Hotel

Family-friendly beachfront location with outdoor pool
El Cid Castilla Beach Hotel offers 500 accommodations with safes and coffee/tea makers. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and ceiling fans. Cribs/infant beds (surcharge) and rollaway/extra beds (surcharge) are also available. Housekeeping is provided daily.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include massages.
Stay in one of 500 guestrooms featuring flat-screen televisions. Rooms have private balconies. Satellite television is provided for your entertainment. Private bathrooms with bathtubs feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find an outdoor pool and a fitness center. Additional amenities at this resort include concierge services, babysitting (surcharge), and an arcade/game room. Guests can catch a ride to nearby destinations on the complimentary area shuttle.
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at LA ALHAMBRA RESTAURANT, one of the resort's 4 restaurants, or stay in and take advantage of the room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the swim-up bar or one of the 2 bars/lounges.

Featured amenities include a business center, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
LA ALHAMBRA RESTAURANT - This beachfront buffet restaurant specializes in international cuisine and serves breakfast and lunch.
EL ALCAZAR - Overlooking the ocean, this fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
LA PERGOLA - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.
Room service is available.

All-inclusive details

All-inclusive room rates at El Cid Castilla Beach Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Meals and beverages at companion properties
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Spanish

Property amenities

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Free area shuttle
  • Parking on site (MXN 70 per day)

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • EL ALCAZAR
  • LA ALHAMBRA RESTAURANT
  • LA PERGOLA

Things to do

  • 27-hole adjacent golf course
  • Arcade/game room
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Personal motorised watercraft
  • Playground
  • Shopping
  • Tennis

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Cot (surcharge)
  • Free area shuttle
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beach towels
  • On the beach
  • On the waterfront
  • Pool umbrellas

Full-service spa

  • Massage

Accessibility

  • Lift

More

  • 17 floors
  • 3 buildings
  • Banquet hall
  • Built in 1982
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 9 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MXN 150.0 per day
Cribs (infant beds) are available for MXN 150.0 per day

Payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 320 per person (one-way)
  • Self parking fee: MXN 70 per day
  • Crib (infant bed) fee: MXN 150.0 per day
  • Rollaway bed fee: MXN 150.0 per day
  • Administrative fee: MXN 310 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Castilla Beach
Castilla El Cid
El Cid Castilla
El Cid Castilla Beach
El Cid Castilla Beach Hotel
El Cid Castilla Beach Hotel Mazatlan
El Cid Castilla Beach Mazatlan
El Cid Castilla Hotel
Hotel El Cid Castilla
Hotel El Cid Castilla Beach
El Cid Castilla Mazatlan
El Cid Mazatlan
El Cid Castilla Beach Mazatlan
El Cid Castilla Beach Hotel Resort
El Cid Castilla Beach Hotel Mazatlán
El Cid Castilla Beach Hotel Resort Mazatlán

El Cid Castilla Beach Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 387 out of 1001 reviews
Rating 8 - Good. 271 out of 1001 reviews
Rating 6 - Okay. 179 out of 1001 reviews
Rating 4 - Poor. 84 out of 1001 reviews
Rating 2 - Terrible. 80 out of 1001 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle Laura

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were friendly and helpful, great variety of restaurants, very clean and close to the city attractions
Stayed 7 nights in Mar 2025

8/10 Good

James Patrick

Liked: Cleanliness, staff & service
We got extra perks because we booked through Expedia. The Al a Carte Restaurants were very good for dinners and easily booked through the Elite Club. We could go to 5 pools, but only 2 were heated. Great gym, beautiful pools. Staff very friendly and accommodating. Buffets were disappointing and the Pergola Restaurant was like a cafeteria, no atmosphere. Not much for evening entertainment.
Stayed 14 nights in Feb 2025

8/10 Good

Shane

Liked: Staff & service
Stayed 6 nights in Mar 2025

2/10 Terrible

Sergio

Travelled with family
Disliked: Staff & service, amenities
Wouldn’t recommend all inclusive food is horrible worse then cafeteria food And alcohol is plastic bottles manager yelled at a bartender for giving someone regular Jack Daniels instead of cheap plastic bottle whiskey. Definitely would not recommend this place to anyone they treat everyone differently according to the color of your bracelet
Stayed 5 nights in Mar 2025

8/10 Good

Irene

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
I like the swimming pool area but the only good restaurant is La concha .
Stayed 3 nights in Mar 2025

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Feb 2025

8/10 Good

Jo Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was unclear why there was an added 170 something for hotel fees
Stayed 14 nights in Feb 2025

6/10 Okay

Stacy, Woodbury

Travelled with partner
Disliked: Amenities
The buffets were average/below average. I had hair and egg shells in my AM eggs. Dinners at restaurants were good. No music on the beach so the brass bands (tuba, trombone etc) would blast super loud and try to play louder than the next band. Disturbing. We couldn’t hear the beach or waves. The buildings are a little run-down but the cost was low on the stay so it was what we expected.
Stayed 7 nights in Mar 2025

10/10 Excellent

Liria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service will stay again
Stayed 5 nights in Mar 2025

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, amenities
Nice place to stay, convenient location, nice facilities.
Stayed 5 nights in Mar 2025

2/10 Terrible

Efrain torres

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

6/10 Okay

Timothy Jay, Genelle

Liked: Cleanliness, property conditions & facilities
location and lay out eas great ,drinks way outa line .
Stayed 27 nights in Feb 2025

6/10 Okay

Robinson

Liked: Property conditions & facilities
Disliked: Staff & service
Safe
Stayed 7 nights in Feb 2025

4/10 Poor

Colleen

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
I was quoted a resort fee by Expedia that was not honoured by the hotel at check in. I am a type 1 diabetic and was charged for a fridge. Our room was not clean and our bedding wasn’t changed unless we were there watching them do it. The money for drinks and food was outrageous! Paid over $7 Can for a beer at the pool?? The elevators sucked. There were a couple of good things: clean drinking water was provided via a tap system. The location of the hotel was convenient to all the restaurants, pubs and markets and the view from the deck was great. Overall if you’re not in the more expensive side of the hotel you will know it and probably regret not spending a bit more at a different hotel.
Stayed 21 nights in Feb 2025

8/10 Good

Gerda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from our 14th floor balcony was outstanding. Our stay was 3 weeks and 3 times we needed to call down for a new access number for wifi. Much more convenient to have it for the entire 3 weeks. The location of the hotel is great. Easy access to shopping, restaurants, bars, etc. The pulmanias are the best invention. Such an easy way to get around.
Stayed 23 nights in Feb 2025

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Feb 2025

8/10 Good

Alison

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome heated middle pool. Wish at least 2 pools were heated. Food was hit and missed. Tiered bracelet system was confusing. Never was totally clear what we could/couldn't access. Only able to get reso's for one ala carte the whole week (unless we ate at 9 pm)
Stayed 7 nights in Feb 2025

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food and service . Friendly. Pronations a complete waste of time and money.
Stayed 5 nights in Feb 2025

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service
Stayed 3 nights in Feb 2025

8/10 Good

Mária

Travelled with group
Liked: Cleanliness, staff & service, amenities
A little noisy
Stayed 14 nights in Feb 2025

4/10 Poor

Charity

It was nice
Stayed 7 nights in Feb 2025

10/10 Excellent

Marianela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Workers
Stayed 4 nights in Feb 2025

8/10 Good

DellRae

Travelled with partner
Liked: Cleanliness, staff & service
We liked the big pool on the El Mor side, as it was heated. We felt safe walking on the beaches.
Stayed 7 nights in Feb 2025