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Hotel Riu Emerald Bay - All Inclusive

3.5 star property

Photo gallery for Hotel Riu Emerald Bay - All Inclusive

5 outdoor pools, pool umbrellas, pool loungers
Exterior
5 outdoor pools, pool umbrellas, pool loungers
5 restaurants, breakfast, lunch, dinner served; Asian cuisine
Lobby

Popular amenities

  • Hot tub
  • Bar
  • Spa

Explore the area

Map
Calzada Camaron Sabalo, Zona Costera Cerritos 3404, Mazatlán, SIN, 82110
  • Witches Beach
    ‪1 min walk‬
  • Mazagua Aquatic Park
    ‪7 min walk‬
  • Cerritos Beach
    ‪8 min drive‬
  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪38 min drive‬

Room options

View all photos for Double Room (U)

1 bedroom, minibar, in-room safe, blackout curtains

Double Room (U)

7.8 out of 10
Good
(46 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (E)

1 bedroom, minibar, in-room safe, blackout curtains

Double Room, Ocean View (E)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (B2C-US)

1 bedroom, minibar, in-room safe, blackout curtains

Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (B2C-US)

  • Sleeps 8
  • 4 Double Beds

View all photos for Junior Suite, Jetted Tub, Ocean View (U)

Flat-screen TV

Junior Suite, Jetted Tub, Ocean View (U)

9.6 out of 10
Exceptional
(5 reviews)
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub, Sea View (L)

Flat-screen TV

Suite, Jetted Tub, Sea View (L)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (U)

1 bedroom, minibar, in-room safe, blackout curtains

Double Room, Ocean View (U)

8.0 out of 10
Very good
(26 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (C)

1 bedroom, minibar, in-room safe, blackout curtains

Double Room, Ocean View (C)

9.6 out of 10
Exceptional
(8 reviews)
  • 31 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Duplex (Room | U)

1 bedroom, minibar, in-room safe, blackout curtains

Duplex (Room | U)

  • 54 sq m
  • Sleeps 6
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Family Suite, 2 Bedrooms (C)

1 bedroom, minibar, in-room safe, blackout curtains

Family Suite, 2 Bedrooms (C)

9.0 out of 10
Wonderful
(4 reviews)
  • 60 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Family Room, Sea View (M)

1 bedroom, minibar, in-room safe, blackout curtains

Family Room, Sea View (M)

7.6 out of 10
Good
(14 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Family Room, Ocean View (Kids Free | C)

  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Duplex (Room | B2C-US)

1 bedroom, minibar, in-room safe, blackout curtains

Duplex (Room | B2C-US)

  • Sleeps 6
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Duplex (Room | C)

1 bedroom, minibar, in-room safe, blackout curtains

Duplex (Room | C)

  • 37 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (U)

1 bedroom, minibar, in-room safe, blackout curtains

Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (U)

  • 31 sq m
  • Sleeps 8
  • 4 Double Beds

View all photos for Family Room, Ocean View (C)

1 bedroom, minibar, in-room safe, blackout curtains

Family Room, Ocean View (C)

7.8 out of 10
Good
(7 reviews)
  • 37 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Family Suite, 2 Bedrooms (Superior | C)

1 bedroom, minibar, in-room safe, blackout curtains

Family Suite, 2 Bedrooms (Superior | C)

  • 84 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, Jetted Tub, Sea View (M)

Flat-screen TV

Suite, Jetted Tub, Sea View (M)

10.0 out of 10
Exceptional
(2 reviews)
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room (L)

1 bedroom, minibar, in-room safe, blackout curtains

Standard Double Room (L)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (C)

Flat-screen TV

Suite, Jetted Tub, Ocean View (C)

7.0 out of 10
Good
(2 reviews)
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Connecting Rooms, Ocean View (L)

1 bedroom, minibar, in-room safe, blackout curtains

Standard Double Room, Connecting Rooms, Ocean View (L)

  • 31 sq m
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Double Room (C)

1 bedroom, minibar, in-room safe, blackout curtains

Superior Double Room (C)

  • 39 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Suite, 2 Bedrooms (Superior, M)

1 bedroom, minibar, in-room safe, blackout curtains

Family Suite, 2 Bedrooms (Superior, M)

8.8 out of 10
Excellent
(5 reviews)
  • 84 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Duplex (M)

1 bedroom, minibar, in-room safe, blackout curtains

Duplex (M)

10.0 out of 10
Exceptional
(3 reviews)
  • 54 sq m
  • Sleeps 6
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Family Suite, Garden View (M)

1 bedroom, minibar, in-room safe, blackout curtains

Family Suite, Garden View (M)

9.8 out of 10
Exceptional
(8 reviews)
  • 60 sq m
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Duplex (L)

1 bedroom, minibar, in-room safe, blackout curtains

Duplex (L)

  • 54 sq m
  • Sleeps 6
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Superior Room (M)

1 bedroom, minibar, in-room safe, blackout curtains

Superior Room (M)

8.8 out of 10
Excellent
(26 reviews)
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Superior Double Room (L)

1 bedroom, minibar, in-room safe, blackout curtains

Superior Double Room (L)

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Suite, 2 Bedrooms (Superior, B2C-US)

1 bedroom, minibar, in-room safe, blackout curtains

Family Suite, 2 Bedrooms (Superior, B2C-US)

  • 84 sq m
  • Sleeps 8
  • 1 King Bed and 1 Double Bed

View all photos for Family Suite, 2 Bedrooms (L)

1 bedroom, minibar, in-room safe, blackout curtains

Family Suite, 2 Bedrooms (L)

  • 60 sq m
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Ocean View (C)

1 bedroom, minibar, in-room safe, blackout curtains

Junior Suite, Ocean View (C)

  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-US)

1 bedroom, minibar, in-room safe, blackout curtains

Family Suite, 2 Bedrooms (B2C-US)

  • 60 sq m
  • Sleeps 6
  • 1 King Bed and 1 Double Bed

View all photos for Family Suite, 2 Bedrooms (Superior, L)

1 bedroom, minibar, in-room safe, blackout curtains

Family Suite, 2 Bedrooms (Superior, L)

  • 84 sq m
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Superior Double Room (B2C-US)

1 bedroom, minibar, in-room safe, blackout curtains

Superior Double Room (B2C-US)

  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Sea View (L)

1 bedroom, minibar, in-room safe, blackout curtains

Junior Suite, Sea View (L)

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (C)

1 bedroom, minibar, in-room safe, blackout curtains

Double Room (C)

8.0 out of 10
Very good
(7 reviews)
  • 31 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Suite, 2 Bedrooms (Superior, U)

1 bedroom, minibar, in-room safe, blackout curtains

Family Suite, 2 Bedrooms (Superior, U)

9.0 out of 10
Wonderful
(8 reviews)
  • 84 sq m
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Suite, 2 Bedrooms (U)

1 bedroom, minibar, in-room safe, blackout curtains

Family Suite, 2 Bedrooms (U)

8.4 out of 10
Very good
(11 reviews)
  • 60 sq m
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

View all photos for Junior Suite, Jetted Tub, Ocean View (B2C-US)

Flat-screen TV

Junior Suite, Jetted Tub, Ocean View (B2C-US)

  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room (U)

1 bedroom, minibar, in-room safe, blackout curtains

Superior Double Room (U)

8.4 out of 10
Very good
(12 reviews)
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (B2C-US)

1 bedroom, minibar, in-room safe, blackout curtains

Double Room, Ocean View (B2C-US)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, Ocean View (B2C-US)

1 bedroom, minibar, in-room safe, blackout curtains

Family Room, Ocean View (B2C-US)

  • 37 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Double Room (B2C-US)

1 bedroom, minibar, in-room safe, blackout curtains

Double Room (B2C-US)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Sea View (M)

1 bedroom, minibar, in-room safe, blackout curtains

Junior Suite, Sea View (M)

9.0 out of 10
Wonderful
(9 reviews)
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Ocean View (B2C-CA)

1 bedroom, minibar, in-room safe, blackout curtains

Double Room, Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Double Room (B2C-CA)

1 bedroom, minibar, in-room safe, blackout curtains

Superior Double Room (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Connecting Rooms, Ocean View (C)

1 bedroom, minibar, in-room safe, blackout curtains

Double Room, Connecting Rooms, Ocean View (C)

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • Sleeps 8
  • 4 Double Beds

View all photos for Double Room, Connecting Rooms, Ocean View (B2C-CA)

1 bedroom, minibar, in-room safe, blackout curtains

Double Room, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 8
  • 4 Double Beds

View all photos for Junior Suite, Ocean View (B2C-US)

1 bedroom, minibar, in-room safe, blackout curtains

Junior Suite, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Ocean View (B2C-CA)

1 bedroom, minibar, in-room safe, blackout curtains

Family Room, Ocean View (B2C-CA)

  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Family Suite, 2 Bedrooms (Superior | B2C-CA)

1 bedroom, minibar, in-room safe, blackout curtains

Family Suite, 2 Bedrooms (Superior | B2C-CA)

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C-CA)

1 bedroom, minibar, in-room safe, blackout curtains

Junior Suite, Ocean View (B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-CA)

1 bedroom, minibar, in-room safe, blackout curtains

Family Suite, 2 Bedrooms (B2C-CA)

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Duplex (Room | B2C-CA)

1 bedroom, minibar, in-room safe, blackout curtains

Duplex (Room | B2C-CA)

  • Sleeps 6
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Double Room (B2C-CA)

1 bedroom, minibar, in-room safe, blackout curtains

Double Room (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (B2C-CA)

Flat-screen TV

Suite, Jetted Tub, Ocean View (B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Ocean View (U)

1 bedroom, minibar, in-room safe, blackout curtains

Family Room, Ocean View (U)

7.8 out of 10
Good
(13 reviews)
  • 37 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Family Room, Sea View (L)

1 bedroom, minibar, in-room safe, blackout curtains

Family Room, Sea View (L)

  • 37 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Junior Suite, Ocean View (U)

1 bedroom, minibar, in-room safe, blackout curtains

Junior Suite, Ocean View (U)

8.0 out of 10
Very good
(12 reviews)
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Ocean View (M)

1 bedroom, minibar, in-room safe, blackout curtains

Double Room, Ocean View (M)

8.6 out of 10
Excellent
(25 reviews)
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (L)

1 bedroom, minibar, in-room safe, blackout curtains

Double Room, Ocean View (L)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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Exterior

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About the area

Mazatlán

With a stay at Hotel Riu Emerald Bay - All Inclusive in Mazatlán (Cerritos), you'll be within a 15-minute drive of Cerritos Beach and The Mazatlan Malecón. .This all-inclusive property is 8.7 mi (14 km) from Mazatlán Aquarium and 10.6 mi (17 km) from Olas Altas Beach.

What's nearby

  • Witches Beach - 1 min walk - 0.1 km
  • Mazagua Aquatic Park - 7 min walk - 0.6 km
  • Mazatlan International Center - 6 min drive - 4.3 km
  • Cerritos Beach - 8 min drive - 5.4 km
  • Galerias Mazatlan - 8 min drive - 5.8 km

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 33 min drive

Restaurants

  • ‪Kelly's Bar - ‬5 min drive
  • ‪The Bistro - ‬15 min walk
  • ‪Playa Brujas - ‬11 min walk
  • ‪La Cordeliere - ‬5 min drive
  • ‪El Seis Coffee House and Bakery - ‬5 min drive

About this property

Hotel Riu Emerald Bay - All Inclusive

Family-friendly property on the beach, with 5 outdoor pools
Hotel Riu Emerald Bay - All Inclusive offers 1028 accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with premium satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Mazatlán property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

A health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a sauna.

Guests under 18 years old are not allowed in the health club or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has 6 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 1028 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and complimentary bottled water.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 5 outdoor swimming pools, a nightclub, and a complimentary water park. This Art Deco property also features complimentary wireless internet access, babysitting (surcharge), and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite at Las Tres Islas, one of the property's 5 restaurants. Wind down with a drink at one of the 7 bars/lounges or 2 poolside bars. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.

Featured amenities include limo/town car service, a computer station, and dry cleaning/laundry services. Planning an event in Mazatlán? This property has 5167 square feet (480 square meters) of space consisting of conference space and 3 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Las Tres Islas - This buffet restaurant serves breakfast and dinner.
Bamboo - This theme restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Tabasco - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Las Gaviotas - This poolside buffet restaurant serves lunch and dinner. Open daily.
Sports Bar - Onsite sports bar. Open 24 hours. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 5 restaurants
  • 7 bars/lounges
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bamboo
  • Las Gaviotas
  • Las Tres Islas
  • Sports Bar
  • Tabasco

Things to do

  • 5 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cot
  • Free water park access
  • Grocery/convenience store
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • 5,167 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily

Accessibility

  • No lift

More

  • 100% renewable energy
  • 2 buildings
  • 20 floors
  • Art Deco architecture
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Use of the gym, spa tub, and sauna is restricted to guests over 18 years old.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the health club or hot tub
Guests under 18 years old are not allowed in the spa

Property is also known as

Emerald Bay Riu
Riu Emerald
Riu Emerald Bay
Riu Emerald Bay All Inclusive
Riu Emerald Bay All Inclusive Mazatlan
Riu Emerald Bay Mazatlan
Riu Emerald Bay All Inclusive All-inclusive property Mazatlan
Riu Emerald Bay All Inclusive All-inclusive property
Riu Emerald Inclusive inclusi

Hotel Riu Emerald Bay - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1003 out of 1946 reviews
Rating 8 - Good. 458 out of 1946 reviews
Rating 6 - Okay. 234 out of 1946 reviews
Rating 4 - Poor. 130 out of 1946 reviews
Rating 2 - Terrible. 121 out of 1946 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Alan B., Puyallup

Travelled with partner
Liked: Amenities
The resort was clean and has many pools and restaurants. The room A/C worked good and the view was fantastic. I think the reason the lobby bar and some of the restaurants were not open daily
Stayed 4 nights in May 2025

10/10 Excellent

Francisco Carranza

Stayed 5 nights in Apr 2025

8/10 Good

Jose

Stayed 3 nights in Apr 2025

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, amenities
I didnt like how loud it was in our room 242
Stayed 7 nights in Apr 2025

10/10 Excellent

Lauren

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was excellent and there was literally always someone cleaning the floors. It was spotlessly clean. Lots of pools to choose from, and a nice sandy beach. The water is too rough for ocean swimming, but good for a long stroll down the beach. Our room in the tower was large and really quiet.
Stayed 7 nights in Apr 2025

10/10 Excellent

Winston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach vacation. The propery is great and the staff were excellent. Good live entertainment in the evening. The pool and food service were great. Felt very comfortable and secured. Will surely look into coming back to this place.
Stayed 5 nights in Apr 2025

6/10 Okay

Melissa Renee

Travelled with family and small children
Liked: Staff & service, amenities
Staff were very good, helpful with checkin, wait staff at meals were efficient and friendly. Room had a lot of dust under the furniture and behind the curtains. Area around the hotel was very noisy on multiple nights during our stay, even with stuffing a blanket under our door the noise woke us up/kept us up until 4:30am. Soundproofing within the hotel is very very bad, large gaps around door. Crib that was provided was very small and my son had difficulty sleeping in it.
Stayed 14 nights in Apr 2025

8/10 Good

Brad

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very impressed with Riu Emerald Bay, the hotel was clean, staff were very good and the food and food options were excellent. The only comment I would make is that the housekeeping staff did not replenish our suite coffee and condiments daily, or bottled water. Had to contact the front desk and get those items replenished. Not sure why this is?
Beautiful sunset
Stayed 7 nights in Apr 2025

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

8/10 Good

Rana, calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Big hotel with big several pools and several dinning options
Stayed 6 nights in Apr 2025

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Marti-Jo, Maple Ridge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2025

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent people and staff.
Stayed 4 nights in Apr 2025

10/10 Excellent

Lauren Laura Odile

Really great!!
Stayed 6 nights in Apr 2025

10/10 Excellent

Jamie Alison

Stayed 8 nights in Apr 2025

8/10 Good

Debbie Hall Charlene

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beautiful hotel, large but not difficult to navigate. Food was good with 1 night exception. We all got sick for 24 hrs. Not sure what it was. Lots of loungers on beach never have to save. People save around pool very early. People were extremely friendly and accomadating. Waves were very high, swim at own risk. Probably why pools were busy but again not bad. Rooms were nice and clean and big. Had room 417, it was perfect view of everything and sunsets were beautiful. Book restaurants right away. Hard to get in. If you can book try and go anyway and you may get in. Would go again.
Stayed 7 nights in Apr 2025

10/10 Excellent

Christopher

Stayed 4 nights in Apr 2025

10/10 Excellent

Katarina Hildebrand

Stayed 5 nights in Apr 2025

8/10 Good

Brooke

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was a bit run down and musty. Stains around the ceiling vents/fan and in the tub/shower area. Otherwise, cleaning staff were excellent and overall cleanliness very good. Rooms could use an upgrade soon.
Stayed 7 nights in Apr 2025

10/10 Excellent

Jody

Stayed 5 nights in Apr 2025

6/10 Okay

Maricar Ysalina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall Friendly waiters and very attentive during our breakfast and dinner. Housekeeping is the best too, we always go back to the room clean and tidy. We love the area for being safe and quiet. But on our 2nd and 3rd day, me and my husband ate tacos by Pepe's food and we suspect we had food poisoning. We stop eating the tacos and we feel better. Then again on our last full day at the resort during lunchtime my husband grab tacos again for our lunch, and uhhh terrible cos after few hours we feel bad with our stomach again and lots of throwing up. In one of our dinner my daughter was eating caesar salad when was about to add cheese she saw a mold. She told me that there's mold on the shredded cheese and reported it to the waiter immediately, I guess they replace them with a new one (hope not just removed the molds thats on top).
Stayed 6 nights in Apr 2025

8/10 Good

kartar kaur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful ocean views from almost everywhere and stay in the junior suites on higher floors. Nice pools and water slides. Beach is good but can not swim in ocean. Food buffet was ok it got me through breakfast and lunches. The other restaurants were disappointing mostly buffet very little a l carte. Luckily going out of resort and having very tasty dinners was very inexpensive compared to the rest of Mexico resort city’s. Mazatlan is great and would go again to the Riu
Stayed 7 nights in Apr 2025

8/10 Good

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the property was great with the exception of the food. It was what was expected for an all-inclusive though. Beautiful beach with plenty of chairs. The staff were helpful and friendly. There is a lot of construction in the area, but it didn't distract from the beauty in the resort.
Stayed 4 nights in Apr 2025

10/10 Excellent

Morry

Liked: Cleanliness, staff & service, property conditions & facilities
Great place would go back
Stayed 7 nights in Apr 2025

10/10 Excellent

Yasmin

Stayed 7 nights in Apr 2025