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Hotel Pullman ZamZam Makkah

5.0 star property

Photo gallery for Hotel Pullman ZamZam Makkah

Relax in this stylish living room with a high ceiling and breathtaking city views.
Experience a sleek and stylish space with hairdressing chairs, mirrors, and a central vanity.
Relax in a spacious room with a large bed, wooden headboard, and city view.
Enjoy a diverse spread of international cuisine at our buffet, featuring fresh breads, pastries, salads, and seasonal fruits.
Reception area with a modern design, featuring a reception desk, office chairs, and a potted plant.

Popular amenities

  • Parking available
  • Free WiFi
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
Abraj Al-bait., Central Area Ajyad, Makkah, 21955
  • Great Mosque of Makkah
    ‪2 min walk‬
  • Abraj Al-Bait Towers
    ‪2 min walk‬
  • Kaaba
    ‪6 min walk‬

Room options

View all photos for Classic Room, 2 Single Size Beds, Haram Courtyard View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Room, 2 Single Size Beds, Haram Courtyard View

7.2 out of 10
Good
(7 reviews)
  • Sleeps 5
  • 2 Twin Beds

View all photos for Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram Courtyard View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram Courtyard View

  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Partial Kaaba View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Partial Kaaba View

  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 2 Single Size Beds, Haram View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Room, 2 Single Size Beds, Haram View

  • 37 sq m
  • Sleeps 5
  • 2 Twin Beds

View all photos for Classic Room, 3 Single Size Beds, Haram View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Room, 3 Single Size Beds, Haram View

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 4
  • 3 Twin Beds

View all photos for Classic Room, 3 Single Size Beds, City View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Room, 3 Single Size Beds, City View

  • Sleeps 4
  • 3 Twin Beds

View all photos for Deluxe Room, 2 Single Size Beds, Partial Kaaba View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Deluxe Room, 2 Single Size Beds, Partial Kaaba View

  • Sleeps 5
  • 2 Double Beds

View all photos for Classic Accessible, 2 Single Size Beds, City View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Accessible, 2 Single Size Beds, City View

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • Sleeps 5
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Double Beds (Haram View)

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Deluxe Room, 2 Double Beds (Haram View)

  • Sleeps 5
  • 2 Double Beds

View all photos for Deluxe Room, 2 Single Size Beds, Haram Courtyard View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Deluxe Room, 2 Single Size Beds, Haram Courtyard View

  • Sleeps 5
  • 2 Double Beds

View all photos for Deluxe Junior Suite, 2 Single Size Beds, City View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Deluxe Junior Suite, 2 Single Size Beds, City View

  • Sleeps 6
  • 2 Twin Beds

View all photos for Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram View

  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View

Deluxe Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View

Deluxe Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View

  • Sleeps 7
  • 1 King Bed

View all photos for Classic Room, 2 Single Size Beds, City View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Room, 2 Single Size Beds, City View

7.6 out of 10
Good
(34 reviews)
  • 37 sq m
  • Sleeps 5
  • 2 Twin Beds

View all photos for Classic Junior Suite, 2 Single Size Beds, City View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Junior Suite, 2 Single Size Beds, City View

  • 45 sq m
  • Sleeps 6
  • 2 Twin Beds

View all photos for Classic Suite, Multiple Beds, Courtyard View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Suite, Multiple Beds, Courtyard View

  • Sleeps 7
  • 1 Double Bed and 2 Twin Beds

View all photos for Presidential Suite, 1 King Bed with Sofa bed, City View (Deluxe)

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Presidential Suite, 1 King Bed with Sofa bed, City View (Deluxe)

  • City view
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 4 Single Size Beds, City View

Classic Room, 4 Single Size Beds, City View

Classic Room, 4 Single Size Beds, City View

7.0 out of 10
Good
(6 reviews)
  • 37 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Deluxe Room, 2 Single Size Beds, City View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Deluxe Room, 2 Single Size Beds, City View

  • Sleeps 5
  • 2 Double Beds

Similar properties

Indulge in a sumptuous spread of roasted chicken, rice, and vegetables at our buffet, featuring multiple serving stations with a variety of options.

Swissôtel Makkah

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.4 out of 5, Excellent, (1001)
The price is NZ$486
for 1 room
includes taxes & fees
15 Aug - 16 Aug
Swissôtel Makkah

About the area

Makkah

A stay at Hotel Pullman ZamZam Makkah places you in the heart of Makkah, steps from Great Mosque of Makkah and Abraj Al-Bait Towers. .This luxury hotel is 0.3 mi (0.5 km) from Kaaba and 0.2 mi (0.3 km) from King Fahad Gate.

What's nearby

  • Great Mosque of Makkah - 2 min walk - 0.2 km
  • Abraj Al-Bait Towers - 2 min walk - 0.2 km
  • King Fahad Gate - 3 min walk - 0.3 km
  • Kaaba - 6 min walk - 0.5 km
  • Well of Zamzam - 8 min walk - 0.6 km

Getting around

  • Makkah Station - 12 min drive
  • King Abdulaziz Intl. Airport (JED) - 71 min drive

Restaurants

  • ‪Swiss Express - ‬1 min walk
  • ‪مطعم الطيبات انتركونتيننتال - ‬1 min walk
  • ‪Almsharf Lounge - ‬1 min walk
  • ‪مطعم الطازج - ‬1 min walk
  • ‪الطازج - ‬1 min walk

About this property

Hotel Pullman ZamZam Makkah

Luxury hotel with 2 restaurants connected to a shopping center in Makkah
Hotel Pullman ZamZam Makkah offers 1315 accommodations with minibars and safes. Accommodations offer separate dining areas and include desks. Select Comfort beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with premium satellite channels.

Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. This Makkah hotel provides complimentary wireless Internet access. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Make yourself at home in one of the 1315 guestrooms featuring minibars and flat-screen televisions. Your Select Comfort bed comes with Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and shopping on site.
Grab a bite at Al Zahra, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include limo/town car service, a computer station, and complimentary newspapers in the lobby. Planning an event in Makkah? This hotel has 1076 square feet (100 square meters) of space consisting of conference space and meeting rooms.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Al Zahra - This restaurant serves breakfast, lunch, and dinner.
Al Yasmine - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Tea Garden - This coffee shop specializes in international cuisine and serves light fare only. Open 24 hours.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, French, Hindi, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Valet parking on site (SAR 400 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: SAR 90 per person
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Al Yasmine
  • Al Zahra
  • Tea Garden

Things to do

  • Library
  • Shopping centre

Family friendly

  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,076 square feet of conference space
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 33 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Minibar
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Mobile key entry
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 AM
Early check-in subject to availability
Early check-in fee: SAR 400
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: SAR 400

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

The property will be renovating from July 19 2023 to July 15 2025 (completion date subject to change). The following areas are affected:
  • Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for SAR 400.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately SAR 90 per person
  • Valet parking fee: SAR 400 per day
  • Early check-in fee: SAR 400 (subject to availability)
  • Late check-out fee: SAR 400 (subject to availability)
  • Rollaway bed fee: SAR 400.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 10001442

We should mention

Only Muslims are allowed to enter the holy cities of Mecca and Medina
Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Couples wishing to share a room must provide proof of marriage
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served or permitted at this property

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Hotel Pullman ZamZam Makkah
Hotel Pullman ZamZam Makkah Mecca
Pullman Makkah Hotel
Pullman ZamZam Hotel
Pullman ZamZam Makkah
Pullman ZamZam Makkah Mecca
ZamZam Makkah Hotel
ZamZam Pullman
ZamZam Pullman Hotel
ZamZam Pullman Makkah Hotel
Pullman Zamzam Makkah Makkah
Hotel Pullman ZamZam Makkah Hotel
Hotel Pullman ZamZam Makkah Makkah
Hotel Pullman ZamZam Makkah Hotel Makkah

Hotel Pullman ZamZam Makkah Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 356 out of 1000 reviews
Rating 8 - Good. 202 out of 1000 reviews
Rating 6 - Okay. 167 out of 1000 reviews
Rating 4 - Poor. 108 out of 1000 reviews
Rating 2 - Terrible. 167 out of 1000 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Manwar, Bristol

Liked: Amenities
Msg for clients. Value for money. Very good for getting to Haram by foot. Again well worth it in respects to how much against other local higher named hotel. Msg for hotel. Only thing I didn’t like was in the reception lobby area the Oud scent smell was too much and very much overpowering. This smell should be subtle. I have stayed in Fairmont twice and the smell is subtle.
Stayed 1 night in Apr 2025

10/10 Excellent

Jesika

Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Buffet breakfast is amazing. Lots of items
Stayed 4 nights in Apr 2025

10/10 Excellent

Aleem

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Ibrahim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Mohammed A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 20 nights in Apr 2025

2/10 Terrible

AFZAL

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The classic room with city view and 3 single beds: The bed size was like children bed. No where near a twin bed size. My both rooms gave an odor. In one room the musky smell was so severe that I had to request my room to be changed. No microwave to heat any food. Very inconvenient. Bathrooms were very outdated and in extremely poor condition/nasty. The house keeping was done daily and polite. Location of hotel is convenient. Breakfast was good experience with many choices to pick from. Overall, overpriced considering room conditions. Would not book it next time.
Stayed 3 nights in Apr 2025

6/10 Okay

Abbas

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
we are two famely they put us 5fl and 12 fl, we ask swich the floor on 12 floore ,two room is empety i saw the cleaning person cleaning ,the room is until next day
Stayed 5 nights in Apr 2025

10/10 Excellent

Khurram

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay !!!
Stayed 4 nights in Apr 2025

10/10 Excellent

Umer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Sundus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel very close to harm everything was amazing all the stuff very professionals
Stayed 11 nights in Mar 2025

6/10 Okay

Ferdous

Travelled with family, Travelled with family and small children
Excellent location but after checkout having picked up by a car service took so long that I was late at the airport. The security wouldn’t let our taxi come in hotel. Pullman Zamzam can do better with coordinating with the officers to make it an easy for its guest to check out. Too many busses in that parking lot
Stayed 4 nights in Apr 2025

10/10 Excellent

Md

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s good hotel for family
Stayed 6 nights in Apr 2025

10/10 Excellent

ABDUL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 7 nights in Apr 2025

10/10 Excellent

MEH

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this stay and highly recommend
Stayed 1 night in Apr 2025

10/10 Excellent

Mohamed

Liked: Cleanliness, amenities, property conditions & facilities
The only problem is the elevator issue
Stayed 10 nights in Apr 2025

10/10 Excellent

Amr

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay
Stayed 4 nights in Mar 2025

10/10 Excellent

SYED

Stayed 2 nights in Apr 2025

10/10 Excellent

Mohammed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very close to the Haram
Stayed 3 nights in Apr 2025

6/10 Okay

HAYATH

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Clean and convenient.
Stayed 4 nights in Mar 2025

2/10 Terrible

Sam

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
By far the worse hotel experience I have had in my last 40 years of traveling, the food was very poor quality, when we arrived at the restaurant, most of the items are gone or very little left . We paid the food we did not use the facilities. We paid the upgrade,and paid for we did not get . Saud promised us new room, he told us the room is not ready , after couple hours we checked out of our room to know the room is not there , they had a change of heart . The only person who refused to give us the room won’t even tell us his name . He was very dismissive and short walked away and ignored us . In the end was not what this hotel promised to be , should be 2 star hotel due to the staff behavior toward many guests not us only . Would not recommend it to any person. Many hotels in the surrounding neighborhoods are by far much better staffed.
Stayed 2 nights in Mar 2025

8/10 Good

M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Masjid Al Haram
Stayed 3 nights in Apr 2025

10/10 Excellent

Naweedullah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Mar 2025

6/10 Okay

HAYATH

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Terrible service. Decent food. Old bathrooms and carpets. Needs a lot of improvement in customer service.
Stayed 1 night in Mar 2025

6/10 Okay

Triviana

Travelled with family
Liked: Amenities
When check in was too slow, so i need wait the line more than 1 hours
Stayed 4 nights in Mar 2025

10/10 Excellent

Rubina A

Liked: Cleanliness, staff & service, property conditions & facilities
Very Nice and Convinient
Stayed 4 nights in Mar 2025