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Hotel Pullman ZamZam Makkah

5.0 star property

Photo gallery for Hotel Pullman ZamZam Makkah

2 restaurants, breakfast, lunch, dinner served; international cuisine
Deluxe Junior Suite, 2 Single Size Beds, City View
Exterior
Deluxe Junior Suite, 2 Single Size Beds, City View
Exterior

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking available
  • Free WiFi
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Explore the area

View map
Abraj Al-bait., Central Area Ajyad, Makkah, 21955
  • Place, Great Mosque of Makkah
    ‪2 min walk‬
  • Place, The Clock Towers
    ‪2 min walk‬
  • Place, Kaaba
    ‪6 min walk‬

Room options

View all photos for Classic Room, 2 Single Size Beds, City View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Room, 2 Single Size Beds, City View

7.8 out of 10
Good
(35 reviews)
  • 37 sq m
  • Sleeps 5
  • 2 Twin Beds

View all photos for Classic Room, 2 Single Size Beds, Haram View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Room, 2 Single Size Beds, Haram View

  • 37 sq m
  • Sleeps 5
  • 2 Twin Beds

View all photos for Classic Room, 4 Single Size Beds, City View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Room, 4 Single Size Beds, City View

7.0 out of 10
Good
(7 reviews)
  • 37 sq m
  • City view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Classic Junior Suite, 2 Single Size Beds, City View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Junior Suite, 2 Single Size Beds, City View

  • 45 sq m
  • City view
  • Sleeps 6
  • 2 Twin Beds

View all photos for Classic Accessible, 2 Single Size Beds, City View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Accessible, 2 Single Size Beds, City View

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • 1 bedroom
  • City view
  • Sleeps 5
  • 2 Twin Beds

View all photos for Classic Room, 2 Single Size Beds, Haram Courtyard View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Room, 2 Single Size Beds, Haram Courtyard View

7.4 out of 10
Good
(9 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds

View all photos for Classic Room, 3 Single Size Beds, City View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Room, 3 Single Size Beds, City View

  • 1 bedroom
  • City view
  • Sleeps 4
  • 3 Twin Beds

View all photos for Classic Room, 3 Single Size Beds, Haram View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Room, 3 Single Size Beds, Haram View

  • 1 bedroom
  • Sleeps 4
  • 3 Twin Beds

View all photos for Deluxe Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Deluxe Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View

  • 1 bedroom
  • Sleeps 7
  • 1 King Bed

View all photos for Deluxe Junior Suite, 2 Single Size Beds, City View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Deluxe Junior Suite, 2 Single Size Beds, City View

  • 1 bedroom
  • City view
  • Sleeps 6
  • 2 Twin Beds

View all photos for Presidential Suite, 1 King Bed with Sofa bed, City View (Deluxe)

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Presidential Suite, 1 King Bed with Sofa bed, City View (Deluxe)

  • City view
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram Courtyard View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram Courtyard View

  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram View

  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Partial Kaaba View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Partial Kaaba View

  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Single Size Beds, City View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Deluxe Room, 2 Single Size Beds, City View

  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Deluxe Room, 2 Single Size Beds, Haram Courtyard View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Deluxe Room, 2 Single Size Beds, Haram Courtyard View

  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Deluxe Room, 2 Single Size Beds, Partial Kaaba View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Deluxe Room, 2 Single Size Beds, Partial Kaaba View

  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (Haram View)

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Deluxe Room, 2 Double Beds (Haram View)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 2 Double Beds

View all photos for Classic Suite, Multiple Beds, Courtyard View

Classic Suite, Multiple Beds, Courtyard View

Classic Suite, Multiple Beds, Courtyard View

  • Sleeps 7
  • 1 Double Bed and 2 Twin Beds

View all photos for Deluxe Suite, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Deluxe Suite, 1 King Bed

  • Sleeps 7
  • 1 King Bed

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About the area

Makkah

A stay at Hotel Pullman ZamZam Makkah places you in the heart of Makkah, steps from Great Mosque of Makkah and The Clock Towers. .This luxury hotel is 0.3 mi (0.5 km) from Kaaba and 0.2 mi (0.3 km) from King Fahad Gate.

What's nearby

  • Great Mosque of Makkah - 2 min walk - 0.2 km
  • The Clock Towers - 2 min walk - 0.2 km
  • King Fahad Gate - 3 min walk - 0.3 km
  • Kaaba - 6 min walk - 0.5 km
  • Well of Zamzam - 8 min walk - 0.6 km

Getting around

  • Makkah Station - 12 min drive
  • King Abdulaziz Intl. Airport (JED) - 71 min drive

Restaurants

  • ‪Brew92 - ‬4 min walk
  • ‪Swiss Express - ‬1 min walk
  • ‪Almsharf Lounge - ‬1 min walk
  • ‪Mado مادو - ‬4 min walk
  • ‪مطعم الطازج - شركة مكة - ‬1 min walk

About this property

Hotel Pullman ZamZam Makkah

Luxury hotel with 2 restaurants connected to a shopping center in Makkah
Hotel Pullman ZamZam Makkah offers 1315 accommodations with minibars and safes. Accommodations have separate dining areas and include desks and dining tables. Select Comfort beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with premium satellite channels.

Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. This Makkah hotel provides complimentary wireless Internet access. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Make yourself at home in one of the 1315 guestrooms featuring minibars and flat-screen televisions. Your Select Comfort bed comes with Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and shopping on site.
Grab a bite at Al Zahra, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include limo/town car service, a computer station, and complimentary newspapers in the lobby. Planning an event in Makkah? This hotel has 1076 square feet (100 square meters) of space consisting of conference space and meeting rooms.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Al Zahra - This restaurant serves breakfast, lunch, and dinner.
Al Yasmine - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Tea Garden - This coffee shop specializes in international cuisine and serves light fare only. Open 24 hours.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Valet parking on site (SAR 400 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: SAR 90 per person
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Al Yasmine
  • Al Zahra
  • Tea Garden

Things to do

  • Library
  • Shopping centre

Family friendly

  • Dining table
  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,076 square feet of conference space
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 33 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Dining table
  • Minibar
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Mobile key entry
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 AM
Early check-in subject to availability
Early check-in fee: SAR 400
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: SAR 400

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for SAR 400.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately SAR 90 per person
  • Valet parking fee: SAR 400 per day
  • Early check-in fee: SAR 400 (subject to availability)
  • Late check-out fee: SAR 400 (subject to availability)
  • Rollaway bed fee: SAR 400.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 10001442

We should mention

Only Muslims are allowed to enter the holy cities of Mecca and Medina
Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Couples wishing to share a room must provide proof of marriage
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served or permitted at this property

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Hotel Pullman ZamZam Makkah
Hotel Pullman ZamZam Makkah Mecca
Pullman Makkah Hotel
Pullman ZamZam Hotel
Pullman ZamZam Makkah
Pullman ZamZam Makkah Mecca
ZamZam Makkah Hotel
ZamZam Pullman
ZamZam Pullman Hotel
ZamZam Pullman Makkah Hotel
Pullman Zamzam Makkah Makkah
Hotel Pullman ZamZam Makkah Hotel
Hotel Pullman ZamZam Makkah Makkah
Hotel Pullman ZamZam Makkah Hotel Makkah

Hotel Pullman ZamZam Makkah Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 363 out of 1007 reviews
Rating 8 - Good. 207 out of 1007 reviews
Rating 6 - Okay. 167 out of 1007 reviews
Rating 4 - Poor. 106 out of 1007 reviews
Rating 2 - Terrible. 164 out of 1007 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Fatoumata

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service
Stayed 4 nights in Jul 2025

8/10 Good

Mohamad

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Located in the clock tower building, so among the closest to the Kaaba. Great shopping in the building itself, self contained, crowded lifts, overpriced, but choices are limited when its comes to accomodation in the area. Rooms could defintely get a make over, bathrooms aged and need attention. Breakfast however was amazing.
Stayed 2 nights in Jul 2025

2/10 Terrible

Zarifa

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I didn’t get the room
Stayed 1 night in Jul 2025

6/10 Okay

Amna

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
B
Stayed 3 nights in Jul 2025

10/10 Excellent

faiza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely happy really clean and modern A bit expensive but if you can afford then definitely recommend it
Stayed 3 nights in Jul 2025

4/10 Poor

Ramesh

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was terrible, room was not ready and waited around 2 hours after checking time. They were resistant yo give wheelchair for disabled person. Room was smelly, cleaning person was mean and did get cleaning when asked. Room service was slow and took hours to complete request. Overall stay was not comfortable and will not recommend this hotel. You can find best hotel with that price in same area.
Stayed 6 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Sameen

Stayed 2 nights in Jul 2025

10/10 Excellent

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place and extremely near to Haram Pak.
Stayed 8 nights in Mar 2025

10/10 Excellent

Haleema

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

8/10 Good

Abdolsalam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was great The only problem was the elevator . Long wait
Stayed 3 nights in Jun 2025

10/10 Excellent

TANVER

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property to stay.
Stayed 2 nights in Jun 2025

10/10 Excellent

Awwal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Jun 2025

10/10 Excellent

Haitham

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent all around
Stayed 2 nights in Jun 2025

10/10 Excellent

maryam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very nice comfortable and ease experience.
Stayed 2 nights in Jun 2025

10/10 Excellent

Sadia

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

6/10 Okay

Danish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Kaaba view was disappointing, and although I requested a different room, they were unable to accommodate the request. Additionally, I wish the room had been renovated—it felt a bit outdated.
Stayed 4 nights in Apr 2025

8/10 Good

Md Romiz

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Friend staffs, convenient
Stayed 1 night in Apr 2025

10/10 Excellent

Aziz

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 4 nights in Apr 2025

8/10 Good

Manwar, Bristol

Liked: Amenities
Msg for clients. Value for money. Very good for getting to Haram by foot. Again well worth it in respects to how much against other local higher named hotel. Msg for hotel. Only thing I didn’t like was in the reception lobby area the Oud scent smell was too much and very much overpowering. This smell should be subtle. I have stayed in Fairmont twice and the smell is subtle.
Stayed 1 night in Apr 2025

10/10 Excellent

Jesika

Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Buffet breakfast is amazing. Lots of items
Stayed 4 nights in Apr 2025

10/10 Excellent

Aleem

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Ibrahim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Mohammed A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 20 nights in Apr 2025

2/10 Terrible

AFZAL

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The classic room with city view and 3 single beds: The bed size was like children bed. No where near a twin bed size. My both rooms gave an odor. In one room the musky smell was so severe that I had to request my room to be changed. No microwave to heat any food. Very inconvenient. Bathrooms were very outdated and in extremely poor condition/nasty. The house keeping was done daily and polite. Location of hotel is convenient. Breakfast was good experience with many choices to pick from. Overall, overpriced considering room conditions. Would not book it next time.
Stayed 3 nights in Apr 2025