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Makkah Towers

5.0 star property

Photo gallery for Makkah Towers

Interior
Duplex Suite Haram View With Two Twin Beds
Exterior
Twin Room
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Kitchen
  • Parking available
  • Free WiFi
  • Housekeeping
  • Air conditioning

Explore the area

Map
Ibrahim Al Khalil Street, Al Haram, Makkah, Makkah, 24231
  • Great Mosque of Makkah
    ‪3 min walk‬
  • Abraj Al-Bait Towers
    ‪3 min walk‬
  • Kaaba
    ‪5 min walk‬

Room options

View all photos for Deluxe Room Partial Haram View with Three Twin Beds

Premium bedding, minibar, in-room safe, desk

Deluxe Room Partial Haram View with Three Twin Beds

  • 44 sq m
  • Sleeps 5
  • 3 Twin Beds

View all photos for Premium Room Partial Kaaba View with Two Twin Beds

Premium bedding, minibar, in-room safe, desk

Premium Room Partial Kaaba View with Two Twin Beds

  • 35 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Studio Suite with Two Single Beds

Premium bedding, minibar, in-room safe, desk

Studio Suite with Two Single Beds

  • 47 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Guest Room City View with Two Twin Beds

Premium bedding, minibar, in-room safe, desk

Guest Room City View with Two Twin Beds

  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room Partial Haram View with Two Twin Beds

Premium bedding, minibar, in-room safe, desk

Deluxe Room Partial Haram View with Two Twin Beds

  • 35 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room City View with Three Twin Beds

Family Room City View with Three Twin Beds

Family Room City View with Three Twin Beds

  • 46 sq m
  • City view
  • Sleeps 5
  • 3 Twin Beds

View all photos for Studio Suite partial Haram View with Two Single Beds

Studio Suite partial Haram View with Two Single Beds

Studio Suite partial Haram View with Two Single Beds

  • 47 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for One Bedroom Suite Haram View With Two Twin Beds

Premium bedding, minibar, in-room safe, desk

One Bedroom Suite Haram View With Two Twin Beds

  • 90 sq m
  • Sleeps 5
  • 2 Twin Beds

View all photos for Duplex Suite Haram View With Two Twin Beds

Duplex Suite Haram View With Two Twin Beds

Duplex Suite Haram View With Two Twin Beds

  • 94 sq m
  • Sleeps 6
  • 2 Twin Beds

Similar properties

Building design

Swissôtel Makkah

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.4 out of 5, Excellent, (1001)
The price is NZ$364
for 1 room
includes taxes & fees
30 Jun - 1 Jul
Swissôtel Makkah

About the area

Makkah

With a stay at Makkah Towers, you'll be centrally located in Makkah, steps from Abraj Al-Bait Towers and Great Mosque of Makkah. .This family-friendly hotel is 0.1 mi (0.1 km) from King Fahad Gate and 3.2 mi (5.1 km) from Safa and Marwah.

What's nearby

  • King Fahad Gate - 2 min walk - 0.2 km
  • Great Mosque of Makkah - 3 min walk - 0.2 km
  • Abraj Al-Bait Towers - 3 min walk - 0.2 km
  • Kaaba - 5 min walk - 0.5 km
  • Well of Zamzam - 7 min walk - 0.6 km

Getting around

  • Makkah Station - 15 min drive
  • King Abdulaziz Intl. Airport (JED) - 74 min drive

Restaurants

  • ‪RATIO Speciality Coffee - ‬5 min walk
  • ‪Swiss Express - ‬1 min walk
  • ‪مطعم الطيبات انتركونتيننتال - ‬1 min walk
  • ‪Almsharf Lounge - ‬1 min walk
  • ‪مطعم الرحاب - ‬16 min walk

About this property

Makkah Towers

Luxury Makkah hotel connected to a shopping center, steps from Abraj Al-Bait Towers
Makkah Towers offers 798 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. Beds feature premium bedding. 32-inch LCD televisions come with satellite channels. Accommodations at this 5-star hotel have kitchenettes with refrigerators. Bathrooms include shower/tub combinations, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

Make yourself at home in one of the 798 air-conditioned rooms featuring kitchenettes. Wired and wireless internet access is complimentary, while 32-inch LCD televisions with satellite programming provide entertainment. Conveniences include phones, as well as safes and desks.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and babysitting (surcharge). Additional features at this Art Deco hotel include gift shops/newsstands, a hair salon, and a television in a common area.
Enjoy international cuisine at Al Fayhaa restaurant, one of the hotel's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Al Fayhaa restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
EL Etlalah Restaurant - This restaurant specializes in Asian cuisine and serves breakfast, lunch, and dinner. Open select days.
Al Andalus restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Cafe Cino - This coffee shop serves brunch and light fare. A children's menu is available. Open daily.
24-hour room service is available.

Languages

Arabic, English, French, German, Hindi, Indonesian, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (SAR 870 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: SAR 120 per person
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Al Andalus restaurant
  • Al Fayhaa restaurant
  • Cafe Cino
  • EL Etlalah Restaurant

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room kitchenette
  • In-room refrigerator
  • Laundry facilities
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Spa

  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 26 floors
  • 6 buildings
  • Art Deco architecture
  • Built in 1995
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Kitchenette
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 6:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for SAR 250 per night
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately SAR 120 per person
  • Self parking fee: SAR 870 per day
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: SAR 250 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 10000983

We should mention

Only Muslims are allowed to enter the holy cities of Mecca and Medina
Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Couples wishing to share a room must provide proof of marriage
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Hilton Makkah Towers
Hilton Towers
Hilton Towers Makkah
Makkah Hilton
Makkah Hilton Towers
Makkah Hilton Towers Hotel
Makkah Hilton Towers Hotel Mecca
Makkah Hilton Towers Mecca
Makkah Towers
Makkah Towers Hilton

Makkah Towers Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 365 out of 896 reviews
Rating 8 - Good. 296 out of 896 reviews
Rating 6 - Okay. 129 out of 896 reviews
Rating 4 - Poor. 50 out of 896 reviews
Rating 2 - Terrible. 56 out of 896 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Omar

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Adil

Stayed 4 nights in Mar 2025

10/10 Excellent

Abdullah

Stayed 1 night in Mar 2025

10/10 Excellent

Faisal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Mar 2025

8/10 Good

Salma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Abdul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended if traveling with young family

Very comfy, clean, straightforward check in
Stayed 4 nights in Feb 2025

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
The location of the is the west. The Hotel's restaurant's are very expensive if you want to pay cash. Only one restaurant fee are little cheaper (Anber restaurant) but the mfood quality was not that good.
Stayed 2 nights in Mar 2025

8/10 Good

F

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2025

10/10 Excellent

Morsheda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s near to gate 79 of Haram Sharif.
Stayed 4 nights in Feb 2025

10/10 Excellent

ABBAS

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Abdurrahman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Haram. Quiet side entrance gets you into the building (Tower 2). Close to shops which makes it very convenient. A shout out to Brother Munir who was of great service & help during our stay. Would definitely recommend. (even though the lifts can sometimes take a while to go up & down the 23 odd floors)
Stayed 5 nights in Feb 2025

10/10 Excellent

Mian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2025

2/10 Terrible

Kashif

Travelled with family
Liked: Room comfort
Disliked: Staff & service

Poor Management – A Stressful Stay!

I had a terrible experience at Makkah Towers from Feb 19 to Feb 22. While the check-in process was smooth and the allocated room was spacious with an extra bed, the overall experience was extremely disappointing. First, the cleanliness and maintenance were unacceptable. The carpet was dirty, the iron was old and broken, and worst of all, the bathroom sink was severely damaged, as seen in the pictures I took. It’s shocking to see such poor upkeep in a hotel of this standard. The parking issue caused immense stress. I was initially told that my special needs parking sticker qualified me for free parking, so I left my car. The next morning, I came to know that the request was denied and therefore, to pay the full amount and move my car outside to free parking far in the other part of the city named Kudai Parking. Later, the hotel contacted me for feedback and promised a refund, but it was just empty words. Despite multiple follow-ups, nothing was resolved—no refund, just frustration and mismanagement. Due to the mismanagement and false assurances provided, my entire stay was marred by stress and frustration. Instead of offering a seamless and comfortable experience, the hotel’s incompetence tarnished what was intended to be a tranquil visit. The prices are significantly inflated, and the quality has been severely compromised. I would strongly advise against recommending this hotel to anyone seeking a hassle-free stay in Makkah. I am deeply disappointed with the experience.
Stayed 3 nights in Feb 2025

6/10 Okay

Ehtsham

Liked: Cleanliness, staff & service, property conditions & facilities

Do something with with the elevators

I was great but the only issue which was huge that the elevators was hard to get I missed couple of prayers because of that I time me and my Wife Waited 45 minutes for the elevator and in the end we actually walked down from the stairs from the 9th floor down.
Stayed 5 nights in Feb 2025

10/10 Excellent

ASMA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

6/10 Okay

Nida

Liked: Staff & service

Location is everything

I stayed at the towers section of the hotel and the lifts were a constant problem. Out of 3 lift one was permanently not working and in the rest one of them would suddenly stop working. There was a huge number of people squeezing into lifts to a scary amount. Staff was excellent, we had a water issue they fixed it at 2 am, gave us a room upgrade, front desk manager was very courteous however getting to the front desk through basement and parking lot is a bit annoying. I would recommend the hotel section over the tower section have heard that is a lot better. The BEST thing however is the proximity to Haram with both towers and hotels so if you want a better room and less lift hassle go for hotel, if you want something slightly less pricey and are okay with some issues, ho for towers.
Stayed 2 nights in Feb 2025

6/10 Okay

Owais

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service

Umrah 2025

Tower 3 Pros: Very close to haram literally 1 mins walk. 2 washrooms Large rooms and comfy beds Bellboy helped transfer luggage to next hotel Very quick service, whatever we asked for teas, towels etc arrived within few mins Good variety for breakfast Cons: Steps to get to the room Partial haram view but were not able to see Kaaba Lifts are terribly crowded and not frequent Only one person at reception after midnight, my room key was not working and had to wait 45 mins at reception Haram speakers did not work Directions are not very clear around the towers Shower room is too small Old furniture Will only recommend due to closeness to haram otherwise Conrad and others might be better value for money.
Stayed 3 nights in Feb 2025

10/10 Excellent

Tanzin

Liked: Cleanliness, staff & service
Stayed 5 nights in Jan 2025

10/10 Excellent

Khandakar M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Closed to haram, convenient location to all the restaurants and shopping mall.
Stayed 4 nights in Feb 2025

10/10 Excellent

Sirajudeen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is closer to Haram and is very convenient for the daily prayer and tawafs. Property is very clean.
Stayed 4 nights in Feb 2025

10/10 Excellent

Syeda

Stayed 2 nights in Jan 2025

6/10 Okay

Ruman Suhail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator doesn’t work properly
Stayed 2 nights in Jan 2025

6/10 Okay

Ruman Suhail

Lift doesn’t work properly
Stayed 1 night in Jan 2025

4/10 Poor

sara

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very closed up no good air. the elevators were sooooo packed if u want to go out u have to wait 15 minutes for the alvators to arrive we talked to them we want to change our room they ignored us.
Stayed 3 nights in Jan 2025

6/10 Okay

Danish

Travelled with family
Don’t have any king size room so for couples not good hotel
Stayed 2 nights in Jan 2025