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Heiss Hotel By Jalo

4.0 star property

Photo gallery for Heiss Hotel By Jalo

Outdoor pool, open 9:00 AM to 8:00 PM, pool umbrellas, pool loungers
Courtyard
Reception
Terrace/patio
Standard Room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
1460 Cra. 43F, Medellín, Antioquia, 050021
  • Place, Poblado Park
    ‪8 min walk‬
  • Place, Lleras Park
    ‪11 min walk‬
  • Place, Medellín Clinic - El Poblado
    ‪14 min walk‬
  • Airport, Medellín (MDE-José María Córdova Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

9.2 out of 10
Wonderful
(40 reviews)
  • City view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Balcony

Standard Room, Balcony

Standard Room, Balcony

8.6 out of 10
Excellent
(38 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

8.8 out of 10
Excellent
(5 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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Calle Flora Hotel by Jalo

About the area

Medellín

With a stay at Heiss Hotel By Jalo in Medellín (El Poblado), you'll be within a 5-minute drive of Poblado Park and Lleras Park. .This hotel is 2 mi (3.3 km) from El Tesoro Shopping Park and 2.2 mi (3.5 km) from Santafé Mall.

What's nearby

  • Monterrey Comercial Mall - 6 min walk - 0.6 km
  • Poblado Park - 8 min walk - 0.7 km
  • Lleras Park - 11 min walk - 1.0 km
  • Medellín Clinic - El Poblado - 14 min walk - 1.3 km
  • Oviedo Shopping Center - 5 min drive - 4.0 km

Getting around

  • Poblado Station - 11 min walk
  • Jose Maria Cordova Intl. Airport (MDE) - 35 min drive

Restaurants

  • ‪General Cafe Bar - ‬3 min walk
  • ‪Clemente Café Y Flores - ‬3 min walk
  • ‪Foxey Pub - ‬4 min walk
  • ‪Tagliata - ‬4 min walk
  • ‪Cambria - ‬3 min walk

About this property

Heiss Hotel By Jalo

Hotel with an outdoor pool, 9-minute walk to Poblado Park
Heiss Hotel By Jalo offers 176 air-conditioned accommodations with coffee/tea makers. 50-inch Smart televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 176 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with showers are provided. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Enjoy recreational amenities such as an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access and lifeguards on site.
Grab a drink at the swim-up bar while enjoying a refreshing dip in the hotel pool.Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour front desk and an elevator.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: COP 50,000 for adults and COP 50,000 for children
  • A poolside bar
  • A swim-up bar

Things to do

  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (102 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 200000 per accommodation, per stay

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 50000 for adults and COP 50000 for children
  • Pet fee: COP 200000 per accommodation, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 210165

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
This property caters to LGBTQ+ guests
Pool access available from 9:00 AM to 8:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Heiss
Heiss Hotel Hotel
Heiss Hotel Medellín
Heiss Hotel Hotel Medellín

Heiss Hotel By Jalo Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 854 out of 1167 reviews
Rating 8 - Good. 178 out of 1167 reviews
Rating 6 - Okay. 72 out of 1167 reviews
Rating 4 - Poor. 27 out of 1167 reviews
Rating 2 - Terrible. 36 out of 1167 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jason

Stayed 5 nights in Oct 2025

2/10 Terrible

Jason

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Super sad to announce that I won't stay any more in the Heiss Hotel, I stay from the 22th to the 4 of November, I always broth lots of friend and Family, I stay 2 weeks and rent 4 rooms for one week and then 5 rooms on the second week to celebrate my friend birthday. In my first week I stay in the 5th floor by the way the room was 519 the bed was infected with an insect that bite you and left you with painful Migrant Larva running under her leg skin and some other places in her body and was very painful and I was scare trying to find out I went with to two dermatologist that we visit and cost me lots of money to find what the heck bite my wife, I went lots of time to the front desk to talk to the front desk Hotel manager and guess what she or he never to talk to us ! they said it was out of town, they did not care was my impression ! It was nightmare, and the medicine cost me couple of hundred dollars, and like I said the hotel manager did not care! I when I was talking to the guy in charge in the front desk. I heard the room services manager telling him that it was not the first time that was happening and she already told the pest control guys to take care of the problem! then I knew something was wrong. I have and Reservation for December next month again but will move to another place! No doubt the personal and people are very humble, service is fantastic they treat you awesome, but the manager need to confront the problem, not to hide! Jason M. Tobar
Stayed 5 nights in Oct 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Great
Stayed 5 nights in Oct 2025

10/10 Excellent

Orlando Javier, Philadelphia

Liked: Cleanliness, amenities, property conditions & facilities
Todo en general, buenas instalaciones, excelente servicio de limpieza Doralba Loaiza fue muy buen en manter la habitación en buen estado, muy hable el personal de hotel y claro muy buena ubicación 👍
Lindo panorama desde el balcón de la habitación
Stayed 6 nights in Oct 2025

8/10 Good

angelia

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
The property was lovely and the staff was very friendly and helpful. Walking around was a little intimidating but overall I enjoyed the hotel
Stayed 5 nights in Oct 2025

10/10 Excellent

Orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place, comfortable rooms, great staff, greta rooms, Greta locations and Greta food.
Stayed 4 nights in Oct 2025

10/10 Excellent

Joaquin

Stayed 8 nights in Oct 2025

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect from check-in to check-out.
Stayed 3 nights in Oct 2025

10/10 Excellent

Mauricio

Liked: Cleanliness, amenities, property conditions & facilities
All very good
Stayed 7 nights in Oct 2025

8/10 Good

Damian

Stayed 3 nights in Oct 2025

10/10 Excellent

Iris

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nos encantó este hotel, bello, limpio y cerca de todo.
Stayed 3 nights in Oct 2025

10/10 Excellent

Laura

Stayed 4 nights in Oct 2025

8/10 Good

Jean

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The greenery all around. The staff was nice. Our room was a bit small but neat and clean.
Stayed 5 nights in Oct 2025

10/10 Excellent

Melissa

Stayed 4 nights in Oct 2025

10/10 Excellent

Brenda, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 5 nights in Oct 2025

10/10 Excellent

Devon Sheldon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will visit again
Stayed 7 nights in Oct 2025

8/10 Good

Paul

Stayed 7 nights in Oct 2025

10/10 Excellent

Olga

Liked: Cleanliness, amenities, property conditions & facilities
Great stay in hotel, good breakfast, very nice staff! Good location, close to delicious restaurants😍 Try Pekin Pato and Idilico. You will be shocked for quality. I totally in love with view from balcony😍
Stayed 4 nights in Oct 2025

8/10 Good

Mayra

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Las áreas que tienen como atracciones dentro del hotel sus horarios son bien limitados, como la picina, el gimnasio, en cuanto al rooftop, nunca estuvo abierto en la noche para poder disfrutar en grupo, ni se pudo apreciar la vista espectacular de medellin. Es una pena
Stayed 5 nights in Oct 2025

10/10 Excellent

brigitte

Stayed 4 nights in Oct 2025

10/10 Excellent

Joaquin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room are very smalll but good for few days Very convenient location
Stayed 2 nights in Oct 2025

10/10 Excellent

Ana, Miami

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terraza staff was amazing. Muy agradable personal . Súper recomendado el hotel en Medellín.
Stayed 4 nights in Oct 2025

8/10 Good

marilaura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and modern and in a good location. The only thing I didn’t like was that everything was small. The pool was small the room was super small.
Stayed 3 nights in Oct 2025

10/10 Excellent

Gina, Ossining

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience. Def recommend this hotel and will be returning to use this hotel again. Thank you for a great experience
Stayed 1 night in Oct 2025

10/10 Excellent

Reneh

Stayed 1 night in Oct 2025