4/10 Poor
Johnathan
Travelled with family
15 Jun 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Our stay wasn’t “terrible”, a hotel is a hotel. Clean, comfortable beds, clean sheets, hot shower, continental breakfast in the morning ( only served from 7am-10am where almost all other hotels I’ve visited breakfast starts at 6am)
And with the unfortunate lack of any other hotels close to the vicinity of Medina NY options are extremely limited, but we booked our stay and hoped for the best. Our teenage child had an over the weekend event in the area and needed a close by establishment to return to overnight, while myself and significant other chose to attend a concert at Highmark Stadium in Buffalo and would return a few hours later than or child would finish for their day. All mentioned factors worked out perfectly, the sad and disappointing point is this hotel’s check in time is 3pm also the same as almost any other while we were willing to pay an added fee to check in early,also like almost any other offering early check in/late check out this hotel does not and would not allow this. They claimed on a voice phone call they were short staffed, were extremely booked and couldn’t ensure a room would be clean in time for an earlier check in. We decided to venture through the town to kill some time and after a few hours went to the hotel to face to face ask if we could pay an added fee to check in early and was once again turned away so for another 2.5 hours sat in their empty parking lot, while we were told it was extremely booked and very busy
If we can help we won’t be back
Johnathan
Stayed 1 night in Jun 2025