Book Menil-Hermei hotels

Clean room, lovely spa area and staff very helpful

Staff

The gym was dated and subpar

The hotel needs a serious refresh

Expensive, very basic, poor customer service. I always used to use this hotel but now I only use if no others are available as everything about the hotel has got worse over time.

The host largely ignored our texts and requests. He never came to fix the things that he said would be sorted. The house was generally in a poor state of neglect, fridge door didn't close, kitchen kick board falling off, cooker inadequate for large group. The dishwasher stopped closing at one point and my brother fixed it after borrowing tools from a neighbour. The host just said it was working before. Pool was toxic and not maintained. My great nephew was sick after swallowing the water. We stopped using it when the water started getting green and cloudy. No curtains in main bedroom or bathroom . One bathroom really dingy and pokey, painted dark red with a dim light bulb, no window and supposed to serve 4 bedrooms with 4 double beds and 3 single bed spaces. The other 2 bathrooms supposed to serve 9 double beds and 2 single beds. One bedroom is a walkthrough to get to the bathroom. Another bedroom is a walk through to get to another bedroom. 2 double bedrooms are adjoining whether you want them to or not with a hole in the wall not a door you can close. If the house had some essential repairs carried out and more care, it could be advertised as a teenage youth hostel, but not a family home. It is not really safe for young children with trip hazards etc. It is in a nice location with lots to do in the area and close to Caen.