6/10 Okay
Zipacna Q.
1 Sept 2025
Liked: Cleanliness
Not what we expected. We asked for an early check in, but it was not accommodated. Allowed to drop off luggage early, which we did, at which time cleaning lady told us we could arrive at 5:00 P.M., although check in time was 4:00 P.M. The place is showing its age and lack of care. Doors have lots of crevices and lack of maintenance allows for roaches and ants to get in. The outside space is unusable with the amount of mosquitoes and the stifling heat. The heat in the stairwell inside the house makes it unbearable due to the misguided "skylight" and the western facing glass door. Outdoor patio upstairs is also unusable due to heat and west facing conditions. Pool is great and the kitchen is well equipped. The host/hostess are the most responsive we have ever dealt with in 17 years of visiting Merida. The house does not look like the pictures make it out to be. The pictures are very old and the patios are cluttered, metal furniture is rusting, and cushions are rotting. We also believe that the electricity bill is a scam. Sorry, but no other way to put it. This house has solar panels and as someone who has traveled to Merida extensively, I know how the whole electricity situation works. The charge of almost 158 US Dollars for two weeks was simply outrageous and there is no other way to put it.
Zipacna Q.
Stayed 9 nights in Aug 2025