See all properties
Save

Hotel Unknown

3.5 star property

Photo gallery for Hotel Unknown

Standard Room, 1 King Bed, Private Pool
Outdoor pool, open 10:00 AM to 9:00 PM, pool loungers
Reception
Hallway
Premium Suite, 2 Bedrooms, Private Pool

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
559 Calle 53, Centro, Mérida, YUC, 97000
  • Place, Plaza Grande
    ‪16 min walk‬
  • Place, Mérida Cathedral
    ‪16 min walk‬
  • Place, Paseo de Montejo
    ‪19 min walk‬
  • Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Private Pool

Standard Room, 1 King Bed, Private Pool

Standard Room, 1 King Bed, Private Pool

10.0 out of 10
Exceptional
(13 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Double Room, 2 Queen Beds

Standard Double Room, 2 Queen Beds

Standard Double Room, 2 Queen Beds

9.0 out of 10
Wonderful
(7 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Double Room, 2 Queen Beds, Private Pool

Standard Double Room, 2 Queen Beds, Private Pool

Standard Double Room, 2 Queen Beds, Private Pool

9.8 out of 10
Exceptional
(6 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Premium Suite, 2 Bedrooms, Private Pool

Premium Suite, 2 Bedrooms, Private Pool

Premium Suite, 2 Bedrooms, Private Pool

10.0 out of 10
Exceptional
(7 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(18 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Similar properties

Reception
Hotel Real Toledo by Kavia
Mérida Centro
  • Pool
  • Breakfast included
  • Free Wi-Fi
  • Restaurant
4.4 out of 5, Excellent, 354 reviews
The price is NZ$115
includes taxes & fees
10 May - 11 May
Hotel Real Toledo by Kavia

About the area

Mérida

With a stay at Hotel Unknown in Mérida (Mérida Centro), you'll be within a 5-minute drive of Paseo de Montejo and Yucatan International Convention Center. .This spa hotel is 5.5 mi (8.8 km) from Plaza Altabrisa and 6.1 mi (9.8 km) from U.S. Consulate General Mérida.

What's nearby

  • Santiago Park - 7 min walk - 0.6 km
  • Plaza Grande - 16 min walk - 1.4 km
  • Mérida Cathedral - 16 min walk - 1.4 km
  • US Visa Applicant Service Center - 18 min walk - 1.5 km
  • Paseo de Montejo - 19 min walk - 1.7 km

Getting around

  • Teya-Merida Station - 28 min drive
  • Mérida International Airport (MID) - 16 min drive

Restaurants

  • ‪El Gran Santiago - ‬4 min walk
  • ‪Taquería La Lupita - ‬6 min walk
  • ‪Galerón Club de Café - ‬4 min walk
  • ‪Placer & delirio - ‬7 min walk
  • ‪jajajana - ‬7 min walk

About this property

Hotel Unknown

Hotel Unknown offers 20 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies or patios. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

This Mérida hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Recreational amenities at the hotel include an outdoor pool.
Guests can indulge in a pampering treatment at the hotel's full-service spa.
Make yourself at home in one of the 20 air-conditioned rooms featuring flat-screen televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries.
Take time to pamper yourself with a visit to the full-service spa. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
At Hotel Unknown, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. A complimentary continental breakfast is served daily from 7:30 AM to 11:00 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.
A complimentary continental breakfast is served each morning between 7:30 AM and 11:00 AM.
Hotel Unknown has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Pool loungers

Full-service spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)
  • Stair-free path to entrance

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Fan
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 350 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Pet fee: MXN 350 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number FHA190725TS5

We should mention

This property does not have elevators
Pool access available from 10:00 AM to 9:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Unknown Hotel
Hotel Unknown Mérida
Hotel Unknown Hotel Mérida

Hotel Unknown Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 265 out of 383 reviews
Rating 8 - Good. 81 out of 383 reviews
Rating 6 - Okay. 18 out of 383 reviews
Rating 4 - Poor. 9 out of 383 reviews
Rating 2 - Terrible. 10 out of 383 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

Lynn

Travelled with group
Liked: Cleanliness, property conditions & facilities
Room was clean and staff was amazing at daily cleaning. Loved the courtyard area. What would really improve the rating would be a mini fridge in the room. All the staff were great people and friendly. Pool area needs updated, comfortable furniture. It's a small pool but very nice on a hot day. Breakfast is great if you're only staying a couple days but after that we went elsewhere for breakfast. A couple different options would be great. (i.e. if you're having a 2 egg scramble or omelet why do you need to pay extra for 2 eggs fried and a piece of toast)?
Stayed 11 nights in Jan 2026

8/10 Good

Camilla

Travelled with family
Liked: Cleanliness, staff & service, amenities
A very pleasant stay. Staff were very welcoming and amenable. Room was clean and comfortable. Only complaint was the shower and trying to figure out how to get enough hot water to finish a shower.
Stayed 7 nights in Jan 2026

10/10 Excellent

Larkin

Liked: Cleanliness, amenities, property conditions & facilities
Nice staff, nice inviting environment
Stayed 6 nights in Jan 2026

8/10 Good

William

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
From the time we got there to the time we left, we were very pleased with the Hotel Unknown. The reception we received was very nice...we arrived a day late and were welcomed as though we had been there before; such a good feeling. Our room was always cleaned very well, the bathroom was spotless! Thank you Andrea! We were treated very well by the people in the restaurant - Mario was so attentive = Muchas Gracias! We wished the restaurant was open for lunch too but, there are enough restaurants within reasonable walking distance. Every staff member was friendly, very helpful and seemed to genuinely love working there. Thank you for a great stay at your "Unknown Hotel "
Stayed 11 nights in Jan 2026

10/10 Excellent

Holly

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly, accommodating staff. Very comfortable bed! Loved their fresh fruit, eggs, frijoles, & chips for breakfast.
Stayed 1 night in Jan 2026

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was amazing, staff was very friendly and breakfast was wonderful.
Stayed 1 night in Dec 2025

8/10 Good

Diana

Stayed 1 night in Jan 2026

8/10 Good

Sami

Liked: Cleanliness, staff & service, amenities
Great staff. Enormous amount of mosquitoes, wish there was something done about that or atleast offer or sell repellant. Breakfast included is also a plus & location also. I would come back but with a lot of mosquito repellent 😅
Stayed 1 night in Jan 2026

10/10 Excellent

Ralph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect. The breakfast was very good and the staff very nice.
Stayed 3 nights in Jan 2026

10/10 Excellent

Miguel Angel, seattle

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and the beds were very comfortable. I highly recommended this please if you’re visiting Merida however is not very close to centro but a nice walk!!!
Stayed 3 nights in Jan 2026

10/10 Excellent

Irais Daniela

Liked: Cleanliness, amenities, property conditions & facilities
Staff :)
Stayed 4 nights in Dec 2025

10/10 Excellent

Ariel

Travelled with family
Liked: Cleanliness, staff & service, amenities
We had a fantastic room with a private little yard and pool that we loved - the breakfast was great and the staff was so nice . We also got massages which were perfect . The hotel pool and grounds were also really nice !
Stayed 3 nights in Dec 2025

10/10 Excellent

Luis Antonio

Liked: Cleanliness, amenities, property conditions & facilities
It was a very pleasant stay, enjoyed the location, atmosphere, large rooms, and friendly service.
Stayed 7 nights in Dec 2025

8/10 Good

Anthony, Airdrie

Stayed 6 nights in Dec 2025

10/10 Excellent

Munkhzul

Stayed 3 nights in Dec 2025

10/10 Excellent

paul

Liked: Cleanliness, amenities, property conditions & facilities
Feels like a second home for me. It is my third time staying here and the staff is terrific..
Stayed 14 nights in Dec 2025

10/10 Excellent

Marco

Liked: Cleanliness, amenities, property conditions & facilities
Very cozy hotel
Stayed 3 nights in Nov 2025

10/10 Excellent

John Adriaan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff are amazing. The location is great. The rooms are spacious, clean and well cared for. We love the small garden and pool! The breakfast is filling, the coffee is hot and the staff are wonderful
Stayed 14 nights in Nov 2025

10/10 Excellent

Enrique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious room. Good internet service. Had a decent sleep. There was some construction goi g on outside the property in the morning. Not their fault. It’s a nice location.
Stayed 1 night in Nov 2025

10/10 Excellent

Michael Francis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly and helpful staff. Very safe and mellow vibe in the middle of the Santiago neighborhood, which feels like a middle class area. Spacious room and great bed. Nicely maintained grounds and pool. It’s about 1 mile from the heart of the historical district, or roughly a 15 minute walk.
Stayed 6 nights in Nov 2025

10/10 Excellent

Martha

Stayed 2 nights in Nov 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, rooms and pool.
Stayed 5 nights in Nov 2025

8/10 Good

Heather

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff room was well equipped. One improvement would to be to have bigger plastic glasses in the room as the ones provided are too small.
Stayed 4 nights in Nov 2025

8/10 Good

candance

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Lovely staff. Large room with patio and small ante room with couch
Stayed 5 nights in Oct 2025

10/10 Excellent

Jo

Stayed 4 nights in Oct 2025