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Hyatt Regency Mexico City

5.0 star property

Photo gallery for Hyatt Regency Mexico City

Lobby
3 restaurants, breakfast, lunch, dinner served; Latin American cuisine
Indoor pool, pool loungers
Sun deck
Meeting facility

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Campos Eliseos No. 204 Polanco, Chapultepec, Mexico City, 11560
  • Place, Paseo de la Reforma
    ‪2 min walk‬
  • Place, Avenida Presidente Masaryk
    ‪3 min walk‬
  • Place, National Museum of Anthropology
    ‪10 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪28 min drive‬

Room options

View all photos for Club Room, 1 King Bed (Regency)

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Club Room, 1 King Bed (Regency)

10.0 out of 10
Exceptional
(2 reviews)
  • 17 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Room, 1 King Bed

9.2 out of 10
Wonderful
(74 reviews)
  • 28 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds

Room, 2 Single Beds

Room, 2 Single Beds

8.8 out of 10
Excellent
(20 reviews)
  • 28 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 2 Single Beds (View)

Room, 2 Single Beds (View)

Room, 2 Single Beds (View)

8.8 out of 10
Excellent
(5 reviews)
  • 28 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Room, 2 Single Beds (Regency)

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Club Room, 2 Single Beds (Regency)

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Regency, Suite, 1 King Bed

Regency, Suite, 1 King Bed

Regency, Suite, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 60 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite

Executive Suite

10.0 out of 10
Exceptional
(3 reviews)
  • 93 sq m
  • 1 bedroom
  • City view
  • Sleeps 3

View all photos for Room, 1 King Bed (View)

Room, 1 King Bed (View) | View from room

Room, 1 King Bed (View)

9.2 out of 10
Wonderful
(27 reviews)
  • 28 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Single Beds (Regency, High Floor)

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Club Room, 2 Single Beds (Regency, High Floor)

  • 28 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Room, 1 King Bed (Regency, High Floor)

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Club Room, 1 King Bed (Regency, High Floor)

9.6 out of 10
Exceptional
(5 reviews)
  • 28 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for King Room

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

King Room

  • Sleeps 3

King Room with ADA Shower

  • Sleeps 3

Twin Room with Park View

  • Sleeps 2

View all photos for Club King Room High Floor

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Club King Room High Floor

  • Sleeps 3

Club Twin Room High Floor

  • Sleeps 2

View all photos for Presidential Suite

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Presidential Suite

  • Sleeps 3

View all photos for King or Twin Room

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

King or Twin Room

  • Sleeps 2

View all photos for 2 Twin Beds Club Access

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

2 Twin Beds Club Access

  • Sleeps 2

1 King Bed Club Access

  • Sleeps 3

Executive Suite

  • Sleeps 3

Regency King Suite

  • Sleeps 3

Room With 2 Twin Beds

  • Sleeps 2

Park King

  • Sleeps 3

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Bar (on property)
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4.6 out of 5, Wonderful, 3,155 reviews
The price is NZ$273
includes taxes & fees
7 Jan - 8 Jan 2026
Camino Real Polanco Mexico

About the area

Mexico City

Located in Mexico City (Polanco), Hyatt Regency Mexico City is within a 10-minute walk of Paseo de la Reforma and Auditorio Nacional. .This family-friendly hotel is 0.3 mi (0.6 km) from Avenida Presidente Masaryk and 0.5 mi (0.8 km) from Chapultepec Park.

What's nearby

  • Paseo de la Reforma - 2 min walk - 0.2 km
  • Parque Zoologico de Chapultepec - 3 min walk - 0.3 km
  • Avenida Presidente Masaryk - 3 min walk - 0.3 km
  • Auditorio Nacional - 7 min walk - 0.6 km
  • National Museum of Anthropology - 10 min walk - 0.9 km

Getting around

  • Auditorio Station - 4 min walk
  • Mexico City Buenavista Station - 22 min drive
  • Benito Juarez International Airport (MEX) - 34 min drive

Restaurants

  • ‪Regency Club - ‬1 min walk
  • ‪Alfredo Di Roma - ‬4 min walk
  • ‪Agua y Sal Cebichería - ‬5 min walk
  • ‪Au Pied de Cochon - ‬1 min walk
  • ‪InterContinental Club Lounge - ‬4 min walk

About this property

Hyatt Regency Mexico City

Luxury hotel with 3 restaurants and a full-service spa
Hyatt Regency Mexico City offers 755 accommodations with minibars and video-game consoles. Select Comfort beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. LCD televisions come with premium cable channels and pay movies. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include outdoor tennis courts, an indoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include Swedish massages, facials, body scrubs, and body treatments.
Make yourself at home in one of the 755 guestrooms featuring minibars and LCD televisions. Your Select Comfort bed comes with Egyptian cotton sheets. Wired and wireless internet access is complimentary, and Smart televisions with cable programming provide entertainment. Bathrooms have complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find outdoor tennis courts, an indoor pool, and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy Latin American cuisine at RULFO, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6 AM to 11 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Event facilities at this hotel consist of a conference center and meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 11 AM.
RULFO - This restaurant specializes in Latin American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
YOSHIMI - Overlooking the garden, this fine-dining restaurant specializes in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
TEPPAN GRILL - This fine-dining restaurant specializes in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
AMADO - Onsite coffee shop.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Valet parking on site (USD 7.30 per day)
  • Limited on-site self and valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: USD 30 for adults and USD 15 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • AMADO
  • RULFO
  • TEPPAN GRILL
  • YOSHIMI

Things to do

  • 24-hour gym
  • 3 outdoor tennis courts
  • Bicycle rentals
  • Fitness classes
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • In-room babysitting
  • In-room cot
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • In-room massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 38 floors
  • Banquet hall
  • Built in 1987
  • Designated smoking areas
  • Renovated entire property - July 2015

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Select Comfort mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Pay films
  • Smart TV with premium cable channels
  • Video game console
  • Video games

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 44 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 30 for adults and USD 15 for children
  • Valet parking fee: USD 7.3 per day
  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hyatt Mexico City
Hyatt Regency Hotel Mexico City
Hyatt Regency Mexico City
Mexico City Hyatt
Mexico City Hyatt Regency
Regency Hyatt Mexico City
Hotel Nikko Mexico City
Hyatt Regency Mexico City Hotel

Hyatt Regency Mexico City Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1081 out of 1343 reviews
Rating 8 - Good. 153 out of 1343 reviews
Rating 6 - Okay. 52 out of 1343 reviews
Rating 4 - Poor. 23 out of 1343 reviews
Rating 2 - Terrible. 34 out of 1343 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great experience at the Hyatt in Polanco, the staff is very kind. The concierge Armando was awesome, his
Stayed 4 nights in Sep 2025

10/10 Excellent

Javier De la

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had tears of not staying there and honestly had a great experience
Stayed 1 night in Sep 2025

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place and location
Stayed 3 nights in Sep 2025

10/10 Excellent

Ajay Kumar

Liked: Staff & service
Amazing!!
Stayed 3 nights in Sep 2025

10/10 Excellent

Devinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel! Amazing staffing food and amenities
Stayed 2 nights in Sep 2025

6/10 Okay

Layal

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 3 nights in Sep 2025

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Increible
Stayed 4 nights in Aug 2025

10/10 Excellent

Aldo

Stayed 4 nights in Aug 2025

10/10 Excellent

Catherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hyatt Regency in Polanco was perfect for all our needs. It was quiet, clean, safe and the food was excellent. We booked our reservation based on the reviews for the buffet and it did not disappoint. The staff was incredibly friendly and service oriented. I will definitely stay here again in the future. 10/10
Stayed 3 nights in Sep 2025

8/10 Good

kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me he hospedado varias veces en este hotel y siempre ha sido una buena experiencia. Todo el personal de limpieza, bell boys, restaurante y servicio en general es muy cordial y atento, realmente representan la hospitalidad mexicana que es extraordinaria. Sin embargo, el área de front desk ha sido una excepción constante. En dos ocasiones que solicitamos ayuda, la respuesta fue negativa sin buscar alternativas ni mostrar disposición para atendernos. Lo más preocupante no fue el “no se puede”, sino la manera poco cordial en que lo comunicaron. • Una vez pedimos que agregaran nuestro número de socio World of Hyatt a la reserva, como en otras ocasiones anteriores lo han hecho sin problema, pero nos respondieron que “no se podía”, sin más explicación. • En otra ocasión solicitamos que subieran una bolsa al cuarto y simplemente contestaron “eso no es con nosotros, no hacemos eso”. Incluso en el check-out, la actitud fue fría, sin un simple “gracias por hospedarse”, como si nuestra presencia fuera una molestia más que un huésped valorado. Entiendo que no siempre se puede cumplir lo que pedimos, pero la forma de decirlo y el trato hacia el huésped no están alineados con los valores que representa Hyatt Regency. La diferencia con el resto del staff es muy marcada, y sería bueno que la gerencia lo revisara para mantener el estándar de servicio al que representa a Hyatt.
Stayed 4 nights in Sep 2025

10/10 Excellent

Mr Julian J

Stayed 2 nights in Sep 2025

10/10 Excellent

Alexey

Stayed 5 nights in Sep 2025

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Tasha Regina, New York

Stayed 6 nights in Aug 2025

10/10 Excellent

RENE, ROMA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best high class option in Polanco! Amazing Service and location!
Stayed 1 night in Sep 2025

10/10 Excellent

JOSE A

Stayed 3 nights in Sep 2025

10/10 Excellent

Edgard, Plantation

Stayed 4 nights in Jul 2025

10/10 Excellent

David

Stayed 3 nights in Sep 2025

10/10 Excellent

Carlos

Stayed 4 nights in Sep 2025

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and the staff was very friendly and professional. Lots of restaurants and shopping within walking distance and it was a safe area.
Stayed 3 nights in Aug 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Mauricio

Stayed 3 nights in Aug 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Jaime

Stayed 2 nights in Aug 2025