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Krystal Grand Suites Insurgentes

4.0 star property

Photo gallery for Krystal Grand Suites Insurgentes

Enjoy a panoramic view of the city and greenery from the floor-to-ceiling windows in this stylish room.
Enjoy a meal under the shade of a pergola surrounded by lush greenery and scenic views.
Enjoy a delicious breakfast spread in our breakfast area, featuring a variety of fresh fruits, pastries, and beverages.
Welcome to Crystal Grand Suites, where a beautifully maintained garden surrounds the elegant entrance.
Relax in this serene space with a comfortable sofa and modern chair, perfect for reading or unwinding near the large window offering a view of the lush outdoor area.

Popular amenities

  • Pet-friendly
  • Bar
  • Breakfast available
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
Insurgentes Sur #1991, Col Guadalupe Inn Del Alvaro Obregon, Mexico City, CDMX, 1020
  • Centro Coyoacan
    ‪2 min drive‬
  • Frida Kahlo Museum
    ‪3 min drive‬
  • World Trade Center Mexico City
    ‪7 min drive‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪16 min drive‬

Room options

View all photos for Expedia VIP Suite

1 bedroom, down duvets, in-room safe, individually furnished

Expedia VIP Suite

9.4 out of 10
Exceptional
(9 reviews)
  • 62 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds

1 bedroom, down duvets, in-room safe, individually furnished

Junior Suite, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite Single

Executive Suite Single

Executive Suite Single

9.2 out of 10
Wonderful
(28 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite Double

1 bedroom, down duvets, in-room safe, individually furnished

Executive Suite Double

9.4 out of 10
Exceptional
(58 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Living area

Junior Suite, 1 King Bed

8.8 out of 10
Excellent
(10 reviews)
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite

1 bedroom, down duvets, in-room safe, individually furnished

Master Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 62 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Guests can dine al fresco under a shaded canopy, surrounded by lush greenery and comfortable seating.

Fiesta Inn Insurgentes Sur

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.6 out of 5, Wonderful, (1003)
The price is NZ$223
for 1 room
includes taxes & fees
18 Aug - 19 Aug
Fiesta Inn Insurgentes Sur

About the area

Mexico City

In the heart of Mexico City, Krystal Grand Suites Insurgentes is within a 5-minute drive of Centro Coyoacan and Manacar Tower. .This hotel is 2 mi (3.2 km) from Frida Kahlo Museum and 3.3 mi (5.3 km) from Pepsi Center.

What's nearby

  • Centro Coyoacan - 2 min drive - 2.3 km
  • Frida Kahlo Museum - 3 min drive - 3.4 km
  • World Trade Center Mexico City - 7 min drive - 7.5 km
  • Pepsi Center - 7 min drive - 7.5 km
  • Estadio Azteca - 10 min drive - 8.6 km

Getting around

  • Miguel Angel de Quevedo Station - 14 min walk
  • Mexico City Fortuna Station - 16 min drive
  • Benito Juarez International Airport (MEX) - 13 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Chili's - ‬1 min walk
  • ‪Los Bisquets Bisquets de Obregón - ‬1 min walk
  • ‪Sushi Roll - ‬2 min walk
  • ‪Guadiana - ‬1 min walk

About this property

Krystal Grand Suites Insurgentes

Hotel with a restaurant, near Manacar Tower
Krystal Grand Suites Insurgentes offers 150 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Each accommodation is individually furnished. Beds feature down comforters. 40-inch flat-screen televisions come with cable channels. Accommodations at this 4-star hotel have kitchenettes with microwaves, cookware/dishes/utensils, and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations with rainfall showerheads, complimentary toiletries, and hair dryers.

This Mexico City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 150 individually furnished guestrooms, featuring kitchenettes. 40-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as laptop-compatible safes and desks.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7 AM to noon for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Mexico City? This hotel has 70 square feet (7 square meters) of space consisting of conference space and 3 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7 AM and noon.
Krystal Grand Suites Insurgentes has a restaurant on site.
Late night fare is available from 24-hour room service.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Covered valet parking on site (MXN 185 per night)
  • Covered extended parking on site (MXN 185 per night)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a carport

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to noon for a fee: MXN 265 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym

Family friendly

  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • 70 square feet of conference space
  • Business centre
  • Coworking space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible shuttle
  • Front entrance ramp
  • Grab bar in shower (80 centimetre high)
  • Grab bar near toilet (60 centimetre high)
  • Hand-held showerhead
  • Lift (90 centimetre wide door)
  • Magnifying mirror
  • Portable shower seat
  • Smooth flooring in room
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 14 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Kitchenette
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 12:30 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 600 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 33 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 265 per person
  • Airport shuttle fee: MXN 350 per vehicle (one-way)
  • Covered valet parking fee: MXN 185 per night
  • Covered extended parking fee: MXN 185 per night
  • Pet fee: MXN 600 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Krystal Grand Insurgentes Sur Hotel Mexico City
Krystal Grand Insurgentes Sur Hotel
Krystal Grand Insurgentes Sur Mexico City
Krystal Insurgentes Sur Hotel
Krystal Suites Insurgentes
Krystal Grand Insurgentes Sur
Krystal Grand Suites Insurgentes Hotel
Krystal Grand Suites Insurgentes Mexico City
Krystal Grand Suites Insurgentes Hotel Mexico City

Krystal Grand Suites Insurgentes Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 827 out of 1223 reviews
Rating 8 - Good. 231 out of 1223 reviews
Rating 6 - Okay. 90 out of 1223 reviews
Rating 4 - Poor. 41 out of 1223 reviews
Rating 2 - Terrible. 34 out of 1223 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Rosalba, Plano

Stayed 5 nights in Apr 2025

8/10 Good

Dianne, Campbell River

Liked: Cleanliness, property conditions & facilities
Great room
Stayed 2 nights in Apr 2025

10/10 Excellent

Everardo Adolfo

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very convenient when you are visiting the south part of the city
Stayed 2 nights in Apr 2025

8/10 Good

KAPIL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything Normal, nothing special
Stayed 1 night in Apr 2025

6/10 Okay

Eleia Joyce

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
have to get access card reprogrammed daily
Stayed 5 nights in Apr 2025

8/10 Good

Ana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Apr 2025

8/10 Good

Edith, Alhambra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Patricia, San Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly. Great location of the hotel
Stayed 4 nights in Apr 2025

10/10 Excellent

Raul

Stayed 2 nights in Apr 2025

2/10 Terrible

Diego

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort

AVOID IF YOU CAN

PLEASE AVOID!!!!! this is probably the worst managed property i have ever stayed in more than 20 years of business travel. I shared my concerns with the manager of Quality. That lady was not only highly incompetent but also extremely rude and unprofessional. We has issued with our check in, check out, laundry, breakfast. Housekeeping….literally every aspect of the soft product was a disaster. They keep apologising but over a 2 week stay did not improve Absolutely a shame as the property is nice
Stayed 7 nights in Mar 2025

2/10 Terrible

Diego

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

PLEASE AVOID IF YOU CAN

PLEASE AVOID!!!!! this is probably the worst managed property i have ever stayed in more than 20 years of business travel. I shared my concerns with the manager of Quality. That lady was not only highly incompetent but also extremely rude and unprofessional. We has issued with our check in, check out, laundry, breakfast. Housekeeping….literally every aspect of the soft product was a disaster. They keep apologising but over a 2 week stay did not improve Absolutely a shame as the property is nice
Stayed 7 nights in Mar 2025

10/10 Excellent

Patricia, San Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Apr 2025

10/10 Excellent

Pablin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was so nice!!! the view was amazing
Stayed 3 nights in Mar 2025

10/10 Excellent

Juan, Briarwood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

4/10 Poor

Juan, Panama

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The facilities are in poor condition. I stayed for three days, and on my second day, I returned to my room around 8 p.m. only to find it hadn’t been cleaned. Later that night, I was woken up by a call from the restaurant trying to charge me for someone else’s bill. On my last day, I had breakfast with a client, and the food was so bad it made me sick on the way to my next meeting.
Stayed 3 nights in Mar 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

8/10 Good

Alonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Delia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying at Krystal insurgentes and it only gets better. Daniel at from desk along with all the friendly and dependable concierge go beyond to meet all your needs. Rooms are very spacious and equipped with all necessary amenities.
Stayed 4 nights in Mar 2025

10/10 Excellent

Juan

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Bathroom smelled but other than everything was great
Stayed 1 night in Mar 2025

10/10 Excellent

Everardo Adolfo

Liked: Cleanliness, property conditions & facilities
Very accommodating staff .
Stayed 2 nights in Mar 2025

10/10 Excellent

Juan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great
Stayed 1 night in Mar 2025

10/10 Excellent

Maria, St. Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and great staff
Stayed 1 night in Mar 2025

10/10 Excellent

BERTHA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place
Stayed 1 night in Mar 2025

2/10 Terrible

Ferran

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Maria Cessilia D.

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Very clean and spacious room. Comfortable bed. Close to the train station and mall.
Stayed 4 nights in Feb 2025