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We loved our stay at Le Pigonnet. The property is over 100 year old mansion! There were different parts of the hotel that you can stay at each having their own pool. The gardens were out of a story book. It was pure serenity! However our room had some plumbing issues and the view not that great. They accommodated and handled the situation with such grace. We absolutely will come back to stay there!
This hotel is wonderful. From the moment you arrive, the attentive team make you feel welcome and relaxed. The hotel and surrounding grounds / gardens are extremely pleasant and the whole experience is amazing. Highly recommended.
Our family stayed in the family suite. It is spacious and provided our family with room to spread out in. The only negative is the hotel is older so there isn’t sufficient lightening in the bedroom. Other than that, it’s great! The property is beautiful with a large garden. There are two swimming pools. There is a lovely restaurant we had dinner in one night and breakfast every morning. There is also a separate bar that serves food and drinks. The staff is extremely kind and helpful. We really enjoyed our stay here.
This is a very expensive hotel for what it offers. Staff lacks understanding and compassion for guests’s needs. I had pre-paid a 3 nights stay and had to leave a day before, as there was a cab strike in Marseille which prevented us from getting our train. I explained the manager that we had to leave one day earlier, as we would have to drive from Aix to Paris to get our plane. He refused to give us a refund from our last day, although acknowledging that we were unable to take the train in Marseilles as planned. Lots of other tourists were left on their own as unlike us they didn’t have a car. I feel the hotel staff should be prepared to deal with such situations and to give refunds to customers like me, who are trapped during these disruptive strikes, which unfortunately are pretty common in France.
Yvonne
Stayed 3 nights in May 2025
2/10 Terrible
Frances
Travelled with group
15 May 2025
Disliked: Room comfort
Don’t stay here.
Ugliest rooms I have ever seen. No character at all. Bathroom only had a tub and hand shower. I wanted a room with a walk-in shower but they said they were full. They were totally inflexible. When I said I wouldn’t stay there they were going to charge me for the entire stay. I was able to negotiate for half which was crazy.
The hotel is just outside the main area of Aix-en-Provence making it very peaceful. It is also walled from the road. You feel like you are on a country estate. The grounds are tranquil, beautiful gardens, many fountains, several pools, all but one heated. A large, beautiful dining room and several small rooms for reading and relaxing inside the hotel. .Amazing spa, I had the best facial of my life there with Carla.
If travelers are light sleepers, stay here! Very attentive staff, beautiful gardens,wonderfully comfortable beds, sumptuous breakfast and just a few minutes walk from the Aix center.
All staff were welcoming, friendly and helpful.
Excellent and comfortable room which was an upgrade. Fabulous dinner in the restaurant and the sommelier who also ran the bar and restaurant was fun and helpful.
Secure on-site parking which was included.
Great position 1km off autoroute and 10 minutes walk into town centre.
Good value for money at this time of year.
Lovely hotel and very pleasant staff. However, there is some building work going on and the room wasn’t particularly clean. That said, we were given a very large room.