See all properties
Save

DoubleTree by Hilton Grand Hotel Biscayne Bay

4.0 star property

Photo gallery for DoubleTree by Hilton Grand Hotel Biscayne Bay

Penthouse, 4 Bedrooms (Condo)
Creator video - submitted by Kristin Alyssa
Exterior
Exterior
Penthouse, 4 Bedrooms (Condo)

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View map
1717 N Bayshore Dr, Miami, FL, 33132
  • Place, Adrienne Arsht Center for the Performing Arts of Miami-Dade County
    ‪8 min walk‬
  • Place, Phillip and Patricia Frost Museum of Science
    ‪12 min walk‬
  • Place, Kaseya Center
    ‪20 min walk‬
  • Airport, Miami, FL (MIA-Miami Intl.)
    ‪15 min drive‬

Room options

View all photos for Room, 2 Double Beds, Balcony, Bay View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Balcony, Bay View

7.6 out of 10
Good
(24 reviews)
  • Bay view
  • 65 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Two Double Room with Park View and Balcony

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Two Double Room with Park View and Balcony

  • Sleeps 4
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed, Balcony, Bay View (Partial)

Junior Suite, 1 King Bed, Balcony, Bay View (Partial)

Junior Suite, 1 King Bed, Balcony, Bay View (Partial)

8.6 out of 10
Excellent
(20 reviews)
  • Bay view
  • 74 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Bay View (Full)

Junior Suite, 1 King Bed, Balcony, Bay View (Full)

Junior Suite, 1 King Bed, Balcony, Bay View (Full)

  • Bay view
  • 74 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Bay View

Grand Suite, 1 King Bed, Bay View

Grand Suite, 1 King Bed, Bay View

10.0 out of 10
Exceptional
(2 reviews)
  • Bay view
  • 93 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Condo, 1 Bedroom, Kitchen

Condo, 1 Bedroom, Kitchen | Living area

Condo, 1 Bedroom, Kitchen

  • 111 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Condo, 2 Bedrooms

Condo, 2 Bedrooms

Condo, 2 Bedrooms

7.8 out of 10
Good
(7 reviews)
  • 149 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Condo, 2 Bedrooms

Condo, 2 Bedrooms

Condo, 2 Bedrooms

  • 149 sq m
  • Sleeps 4
  • 2 Single Beds and 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Bay View (Mobility)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Accessible, Bay View (Mobility)

  • Bay view
  • 65 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, Bay View (Hearing)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Accessible, Bay View (Hearing)

  • Bay view
  • 65 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Bay View (Mobility)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Accessible, Bay View (Mobility)

  • Bay view
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bay View (Roll-In Shower)

Room, 1 King Bed, Accessible, Bay View (Roll-In Shower)

Room, 1 King Bed, Accessible, Bay View (Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • Bay view
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Condo, 3 Bedrooms

Condo, 3 Bedrooms

Condo, 3 Bedrooms

  • 195 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Penthouse, 4 Bedrooms (Condo)

Penthouse, 4 Bedrooms (Condo) | View from room

Penthouse, 4 Bedrooms (Condo)

  • Sleeps 8
  • 2 King Beds

View all photos for Room, 2 Double Beds, Balcony, Park View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Balcony, Park View

7.6 out of 10
Good
(5 reviews)
  • Park view
  • Sleeps 4
  • 2 Double Beds

View all photos for Garden View Room With Two Double Beds

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Garden View Room With Two Double Beds

  • Sleeps 5

View all photos for Mobility Accessible King Room with Bay View and Roll in Shower

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Mobility Accessible King Room with Bay View and Roll in Shower

  • Sleeps 2
  • Free Wi-Fi

View all photos for Junior King Suite with Park View and Balcony

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Junior King Suite with Park View and Balcony

  • Sleeps 3
  • Free Wi-Fi

View all photos for Hearing Accessible Two Double Room with Bay View and 3X3 Shower

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Hearing Accessible Two Double Room with Bay View and 3X3 Shower

  • Sleeps 5
  • Free Wi-Fi

View all photos for Junior King Suite with Bay View and Balcony

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Junior King Suite with Bay View and Balcony

  • Sleeps 3

View all photos for Grand King Suite with Bay View and Balcony

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Grand King Suite with Bay View and Balcony

  • Sleeps 3
  • Free Wi-Fi

View all photos for One Bedroom King Condo with Kitchen and Balcony

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

One Bedroom King Condo with Kitchen and Balcony

  • Sleeps 2
  • Free Wi-Fi

View all photos for Two Bedroom Condo with One King Bed and One Queen Bed and Kitchen and Balcony

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Two Bedroom Condo with One King Bed and One Queen Bed and Kitchen and Balcony

  • Sleeps 4
  • Free Wi-Fi

View all photos for Mobility Accessible Two Double Room with Bay View and 3X3 Shower

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Mobility Accessible Two Double Room with Bay View and 3X3 Shower

  • Sleeps 5
  • Free Wi-Fi

View all photos for Mobility Accessible King Room with Bay View and 3X3 Shower

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Mobility Accessible King Room with Bay View and 3X3 Shower

  • Sleeps 2
  • Free Wi-Fi

View all photos for King Room with Bay View and Balcony

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

King Room with Bay View and Balcony

  • Sleeps 2

Two Double Room with Bay View and Balcony

  • Sleeps 5

View all photos for Room, 1 King Bed, Balcony, Bay View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Balcony, Bay View

7.6 out of 10
Good
(19 reviews)
  • Bay view
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Park View

Room, 1 King Bed, Balcony, Park View

Room, 1 King Bed, Balcony, Park View

9.0 out of 10
Wonderful
(17 reviews)
  • Park view
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Garden View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Garden View

7.2 out of 10
Good
(20 reviews)
  • Garden view
  • 56 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for King Room with Park View and Balcony

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

King Room with Park View and Balcony

  • Sleeps 2

View all photos for Four Bedroom Penthouse Condo

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Four Bedroom Penthouse Condo

  • Sleeps 6
  • Free Wi-Fi

Similar properties

40-inch LCD TV with cable channels, TV, iPod dock
Hilton Miami Downtown
Downtown Miami
  • Pool
  • Pet-friendly
  • Restaurant
  • Air-conditioning
4.4 out of 5, Excellent, 2,266 reviews
The price is NZ$320
includes taxes & fees
18 May - 19 May
Hilton Miami Downtown

About the area

Miami

A stay at DoubleTree by Hilton Grand Hotel Biscayne Bay places you in the heart of Miami, within a 5-minute drive of Kaseya Center and James L. Knight Center. .This spa hotel is 2.3 mi (3.6 km) from Port of Miami and 3.2 mi (5.2 km) from Lincoln Road Mall.

What's nearby

  • Adrienne Arsht Center for the Performing Arts of Miami-Dade County - 8 min walk - 0.7 km
  • Phillip and Patricia Frost Museum of Science - 12 min walk - 1.1 km
  • Kaseya Center - 20 min walk - 1.7 km
  • Downtown Miami Shopping District - 20 min walk - 1.7 km
  • Bayside Marketplace - 4 min drive - 2.1 km

Getting around

  • Adrienne Arsht Center Metromover Station - 5 min walk
  • Hialeah Market Station - 9 min drive
  • Miami Intl. Airport (MIA) - 22 min drive

Restaurants

  • ‪Opera Cafe - ‬2 min walk
  • ‪Casadonna - ‬3 min walk
  • ‪Sky Coffee Buenos Aires - ‬5 min walk
  • ‪Pura Vida - ‬2 min walk
  • ‪Mike's At Venetia - ‬4 min walk

About this property

DoubleTree by Hilton Grand Hotel Biscayne Bay

DoubleTree by Hilton Grand Hotel Biscayne Bay offers 219 accommodations with laptop-compatible safes and coffee/tea makers. Plasma televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and manicures and pedicures. The spa is open daily.
Make yourself at home in one of the 219 guestrooms featuring refrigerators and plasma televisions. Cable programming provides entertainment, and wired and wireless internet access is available for a surcharge. Private bathrooms have hair dryers and toothbrushes and toothpaste. Conveniences include phones, as well as laptop-compatible safes and desks.
Pamper yourself with a visit to the spa, which offers massages. If you're looking for recreational opportunities, you'll find an outdoor pool, a sauna, and a fitness center. Additional features at this hotel include wireless internet access (surcharge), concierge services, and gift shops/newsstands.
Grab a bite to eat at one of the hotel's 7 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 2 coffee shops/cafes. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 7 AM to 11 AM for a fee.
Featured amenities include wired internet access (surcharge), a 24-hour business center, and express check-out. Planning an event in Miami? This hotel has 8500 square feet (790 square meters) of space consisting of conference space and meeting rooms. A cruise ship terminal shuttle is available for a surcharge.
Full breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.
DoubleTree by Hilton Grand Hotel Biscayne Bay has 7 restaurants on site.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per stay); wired internet (surcharge)

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Cruise terminal shuttle (surcharge)
  • Secured, covered valet parking on site (USD 47.99 per day; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Daily full breakfast available 7 AM to 11 AM for a fee: USD 15 to 25 per person
  • 2 coffee shops/cafes
  • 7 restaurants
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 8,500 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Marina
  • Terrace

Full-service spa

  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Plasma TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Dryer
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per night
Cribs (infant beds) are available for USD 10.0 per night

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 15 to 25 per person
  • Fee for in-room wireless internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 per stay (rates may vary)
  • Fee for wired internet in public areas: USD 9.95 per stay (rates may vary)
  • Covered valet parking fee: USD 47.99 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • An in-room safe is available for an additional fee
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Biscayne Bay DoubleTree
DoubleTree Biscayne Bay
DoubleTree Grand Biscayne Bay
DoubleTree Hilton Grand Biscayne Bay
DoubleTree Hilton Grand Biscayne Bay Miami
DoubleTree Hilton Grand Hotel Biscayne Bay
DoubleTree Hilton Grand Hotel Biscayne Bay Miami
Hilton Biscayne Bay
Hilton DoubleTree Biscayne Bay
Hotel DoubleTree Grand Biscayne Bay
Doubletree Miami
Doubletree Grand Hotel Biscayne Bay
Doubletree By Hilton Biscayne
DoubleTree by Hilton Grand Hotel Biscayne Bay Hotel
DoubleTree by Hilton Grand Hotel Biscayne Bay Miami
DoubleTree by Hilton Grand Hotel Biscayne Bay Hotel Miami

DoubleTree by Hilton Grand Hotel Biscayne Bay Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 471 out of 1007 reviews
Rating 8 - Good. 174 out of 1007 reviews
Rating 6 - Okay. 163 out of 1007 reviews
Rating 4 - Poor. 90 out of 1007 reviews
Rating 2 - Terrible. 109 out of 1007 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

4/10 Poor

Vivian

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The only good thing about this hotel was the view. Will never stay here again.
Stayed 2 nights in Jan 2026

10/10 Excellent

Aarushi

Stayed 2 nights in Jan 2026

6/10 Okay

Delmer

Stayed 1 night in Jan 2026

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2026

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities
Loved this hotel nice staff beautiful great location
Stayed 1 night in Jan 2026

2/10 Terrible

Beverly

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Arrival at hotel very confusing, under construction and very poor signage. Very inconvenient arrival to hotel valet and getting to front desk. Room was not ready by check in at 4:00pm, front desk never called to tell us it was ready. 5:00 we went to front desk, room ready they forgot to call. TV did not work, had to call for repair. The room was very strange!! There was a large living room but it had no seating! No decor as far as pictures, etc. I felt as if we were given a room they hadn’t planned on booking. Do not book this hotel. Very old and out dated. No telling how long it’ll be under renovation be side they have a LOT of wirk to do to update it!
No seating in living room
Stayed 1 night in Jan 2026

4/10 Poor

Daniel

Under construction. Poor signage and direction to temporary lobby. Had to come in the loading dock next to the dumpster.
Stayed 1 night in Jan 2026

2/10 Terrible

Robert

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Construction noise, no hot water
Stayed 1 night in Jan 2026

4/10 Poor

Robert

Travelled with family
Liked: Amenities
Disliked: Staff & service
Hotel under construction. Difficult to find Difficult to navigate through hotel Broken elevator
Stayed 1 night in Dec 2025

10/10 Excellent

Tamiko

Travelled with family, Travelled with partner, Travelled with group
Disliked: Amenities
Good experience! Just needs to be updated more. Great people working there and very feeling.
Stayed 1 night in Jan 2026

4/10 Poor

sungdoo

Stayed 1 night in Jan 2026

8/10 Good

Pam

Stayed 2 nights in Jan 2026

4/10 Poor

Dewitt

Stayed 4 nights in Dec 2025

10/10 Excellent

Tianyi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
Yes, very courteous and very clean
Stayed 1 night in Jan 2026

6/10 Okay

Katy

Travelled with partner
Liked: Cleanliness, amenities
The facade & lobby are under construction, our driver was unable to find the entrance!! The signage is faint, & next to vibrant signs for the Marriott & Enterprise car rentals, we drove into 3 wrong entrances before being dropped in the street to walk down through the parking garage. The lobby is non existent right now. Once in our room, which is a spacious “junior suite” we had no towels until our 3rd request at 9:40pm. This is a beautiful hotel with lots nearby…. But definitely out of sorts for our 1 night here!
Great balcony view!
Stayed 1 night in Jan 2026

2/10 Terrible

Ruth

Disliked: Cleanliness, amenities, property conditions & facilities
T the hotel was under construction, and it made it hard for the taxi driver to get in as well as for me to find the reception desk and a restaurant to eat when I entered my room. I took off my shoes and sat down, finding that the floors were gritty because of the sheet rock dust and so I went in to take a shower and the shower had no water coming out so it was ok room wasn’t very well maintained and I would not stay there again. I would like a response as to my complaints for the hotel because Hilton has been a good hotel for us in the past and I just wouldn’t want to change. Thank you.
Stayed 1 night in Dec 2025

10/10 Excellent

Joe

Stayed 1 night in Dec 2025

10/10 Excellent

Emerson, Eleuthera

Stayed 3 nights in Dec 2025

6/10 Okay

Edel

Travelled with family
Liked: Cleanliness
The hotel was under renovation, which we discovered when we arrived. To park, you have to use the valet parking service, and it's excessively expensive.
Stayed 2 nights in Dec 2025

4/10 Poor

Debrahlee

Travelled with group
Disliked: Staff & service
Staff not friendly, construction zone
Stayed 2 nights in Nov 2025

10/10 Excellent

Erick

Stayed 1 night in Dec 2025

2/10 Terrible

Satwinder

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room cleaning was terrible , lights dint work in one room, mold on tiles , terrible bedding just overall bad experience
Stayed 1 night in Dec 2025

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel was under construction and we were never told. We wouldn’t have booked here had we known.
Stayed 2 nights in Dec 2025

6/10 Okay

Marcia

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Any hotel doing construction she clearly state that before booking and offer discounts. The construction was ridiculous, navigating around the confusion was bothersome and more importantly the ABSOLUTELY POOR COMMUNICATION for RIDICULOUS! I was in the app and on the phone for over an hour (and I have time stamped screenshots of when they just stopped communicating via the chat in the app). I won’t be staying there again anytime soon. I’m completely disappointed in Hilton because the communication was via the Hilton Honors App and their phone line.
Stayed 2 nights in Dec 2025