We checked in around 11pm after a long day, looking forward to just getting some rest. Once we settled in and showered, we saw a small black bug scurry across the nightstand — it looked like a bed bug. Immediately, we packed everything up (itchy and paranoid at that point) and went down to the front desk.
They were able to move us to another room, which we appreciated, but that one didn’t even have a shower door. The water took about four full minutes to get even lukewarm, so we stood there freezing with goosebumps the entire time. When we asked about any sort of compensation for the major inconvenience, the hotel said they’d have their pest inspection team come out. It was later determined that it was a “water bug,” not a bed bug — but regardless, the experience was extremely unsettling, and the hotel refused to provide any compensation.
We also asked about the missing shower door and were told that any rooms ending in “17” simply don’t have them — which is pretty surprising for a Hilton property.
The manager was polite, but ultimately took no accountability for the situation. Overall, this was a very disappointing experience. If you do stay here, I strongly recommend checking your room carefully for bugs before settling in — and definitely avoid rooms ending in 17.