2/10 Terrible
Jamelle
17 Mar 2025
Disliked: Staff & service, property conditions & facilities
1. Front desk staff inability to empathize as there was so much noise going on beside/over my head the 1st night. AT 3:30 AM, I was woken up. I asked to be moved, but fully booked. THEY DID NOT OFFER ME ANYTHING ELSE FOR MY INCONVENIENCE! THAT is TERRIBLE CUSTOMER SERVICE.
This is my 4th time staying here and as a loyal guest, I should have been treated better. I was ready to pack my things and go, but they would not refund me. I literally had to sleep with ear plugs and take sleeping aides to sleep. I was still awaken by loud closing doors!
What I thought would be a rejuvenating trip, was a headache. The staff at the bar are thee sweetest and kindest people. When I asked for the manager, they said there was non there! How is there no manager in the WEEKENDS.
I’m just severely disappointed in these workers. Also, it’s time to renovate and clean the curtains in the pool area!
STAY ELSEWHERE! No matter how cheap the price is here.
Jamelle
Stayed 3 nights in Mar 2025