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Crowne Plaza Cleveland Airport by IHG

3.5 star property

Photo gallery for Crowne Plaza Cleveland Airport by IHG

Indoor pool
Terrace/patio
Exterior
Bar (on property)
Breakfast, lunch, dinner served; Italian cuisine

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Breakfast available
  • Room service
  • Parking available

Explore the area

View map
7230 Engle Rd, Middleburg Heights, OH, 44130
  • Place, Southwest General Health Center
    ‪11 min walk‬
  • Place, Baldwin Wallace College
    ‪3 min drive‬
  • Place, I-X Center
    ‪7 min drive‬
  • Airport, Cleveland, OH (CLE-Hopkins Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Room

Premium bedding, in-room safe, desk, blackout curtains

Standard Room

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Balcony

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Accessible (Accessible Tub)

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 Queen Bed, Accessible (Communications)

  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 Queen Bed, Accessible (Communications)

  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed

8.0 out of 10
Very good
(39 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 2 Queen Beds

  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior
Best Western Airport Inn & Suites Cleveland
  • Pool
  • Breakfast included
  • Free airport shuttle
  • Parking included
4.0 out of 5, Very good, 1,108 reviews
The price is NZ$145
includes taxes & fees
9 Nov - 10 Nov
Best Western Airport Inn & Suites Cleveland

About the area

Middleburg Heights

When you stay at Crowne Plaza Cleveland Airport by IHG in Middleburg Heights, you'll be in the business district, within a 5-minute drive of Southwest General Health Center and Baldwin Wallace College. .This hotel is 11.3 mi (18.3 km) from Cuyahoga Valley National Park and 14.4 mi (23.2 km) from Huntington Bank Field.

What's nearby

  • Southwest General Health Center - 11 min walk - 1.0 km
  • Baldwin Wallace College - 3 min drive - 2.2 km
  • Rocky River - 5 min drive - 5.7 km
  • I-X Center - 7 min drive - 5.0 km
  • NASA Glenn Research Center - 9 min drive - 12.7 km

Getting around

  • Brookpark Station - 12 min drive
  • Cleveland Station - 24 min drive
  • Cleveland Hopkins International Airport (CLE) - 12 min drive

Restaurants

  • ‪Raising Cane's Chicken Fingers - ‬6 min walk
  • ‪7 Brew Coffee - ‬4 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Fat Head's Brewery - ‬16 min walk

About this property

Crowne Plaza Cleveland Airport by IHG

Suburban hotel with airport shuttle service and area shuttle service
Crowne Plaza Cleveland Airport by IHG offers 238 accommodations with safes and complimentary newspapers. Beds feature premium bedding. 32-inch LCD televisions come with premium digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.
Stay in one of 238 guestrooms featuring LCD televisions. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Don't miss out on the many recreational opportunities, including an indoor pool, a sauna, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and wedding services. Guests can get around on the complimentary shuttle, which operates within 5 mi.
Satisfy your appetite for lunch or dinner at Tavolo 72, a restaurant which specializes in Italian cuisine, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 6 AM to 10 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Planning an event in Middleburg Heights? This hotel has 11 square feet (1 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is complimentary (available 24 hours).
Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10 AM.
Tavolo 72 - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour free return airport shuttle
  • Free area shuttle up to 5 mi
  • Free self parking on site
  • Extended parking on site (surcharge)

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: USD 12.95 for adults and USD 7.95 for children
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Tavolo 72

Things to do

  • 24-hour gym
  • Indoor pool
  • Sauna

Family friendly

  • Free area shuttle
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (11 square foot of space)
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 25.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 12.95 for adults and USD 7.95 for children
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cleveland Airport Crowne Plaza
Crowne Plaza Cleveland Airport
Crowne Plaza Hotel Cleveland Airport
Crowne Plaza Hotel Cleveland Airport Middleburg Heights, Ohio
Crowne Plaza Middleburg Heights
Crowne Plaza Cleveland Airport Hotel Middleburg Heights
Crowne Plaza Cleveland Airport Hotel
Crowne Plaza Cleveland Airport Middleburg Heights
Crowne Plaza Cleveland Airport Middleburg Heights, Ohio

Crowne Plaza Cleveland Airport by IHG Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 345 out of 1000 reviews
Rating 8 - Good. 237 out of 1000 reviews
Rating 6 - Okay. 149 out of 1000 reviews
Rating 4 - Poor. 127 out of 1000 reviews
Rating 2 - Terrible. 142 out of 1000 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Paul

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is something wrong with this hotel. Either they have no staff or they do not care. The pool was shut down; clearly some water damage has occurred recently; and there is minimal effort when it comes to housekeeping. There is a strong smell of mold and only one elevator worked. We stayed for 10 hours because we needed to catch a flight. Any more time than that and we would have cancelled and stayed anywhere else. Do not stay at this hotel.
Stayed 1 night in Aug 2025

2/10 Terrible

emma

Disliked: Staff & service
Even though, I pre-paid for a room with two queens for three adults, they had overbooked and did not have a room for us. It was 11:00 at night and Expedia customer support found us a room at the Hampton Inn.
Stayed 1 night in Jul 2025

8/10 Good

Ivette

Stayed 3 nights in Jul 2025

4/10 Poor

David

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

carl

Disliked: Cleanliness, property conditions & facilities, room comfort
Leaking ceiling I stay in room 136 mold on the vent n the bathroom wallpaper peeling. This hotel we’d a major facelift.
Stayed 2 nights in Jul 2025

6/10 Okay

Richard

Business traveller
Disliked: Cleanliness, staff & service
The onsite restaurant was fine but
Stayed 1 night in Jul 2025

8/10 Good

lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

sherry

Travelled with family
We chose this hotel and paid more than others, but decided it was a good value because they have free airport shuttle 24 hours a day. We got off the plane and it was 2am. We called and the desk clerk said the shuttle is not working tonight. I told him I am at the airport what am I supposed to do he said take an uber and we will réimburse you. When we got there we showed him the receipt in UBER and asked to be paid back. He told me wait until tomorrow when the manager comes in we had to leave at 6:30 the manager does not come in until 8. We paid 50 dollars for Ubers on top of the hotel and the first room they gave me had piles of dirty sheets all down the hall. No sheets or blankets on the bed. The second room also had piles of dirty sheets piled outside doors, but the room was clean and the bed was wonderful. Not staying there ever again
Stayed 1 night in Jul 2025

6/10 Okay

Frank

Business traveller
Disliked: Property conditions & facilities, room comfort

Recent stay

Property is getting dated. Hallways filled with piles of used bed linens all evening. Mattresses in particular were past useful life. Room was clean. Front desk helpful.
Stayed 1 night in Jul 2025

6/10 Okay

Emily

Travelled with family
Liked: Cleanliness
Solid 3 stars. I have stayed in much cheaper hotels that had way better amenities. Was told at check in that I couldn't have the king size bed I booked and then my rooms fridge was broken and the tv kept kicking me off and wouldn't load channels. Staff was not very attentive. Would've been a bigger issue if I needed to stay longer then 24 hours. Room and hotel in general was clean and comfortable.
Stayed 1 night in Jul 2025

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never again

Do not go dirty and staff is horrible
Stayed 1 night in Jul 2025

6/10 Okay

Georgiann

Travelled with group
Disliked: Amenities
Restaurant not great although service was good. Hotel in dire need of updating. No amenities.
Stayed 1 night in Jul 2025

2/10 Terrible

Quintin, West Des Moines

Disliked: Staff & service
We had a reservation many weeks in advance. When we arrived (early), we inquired in person for early check in. They confirmed our room, but said to come back after 4 pm. When we did so, they informed us that there was no room available any longer. I asked and the desk clerk said it happens fairly often and that very night they had turned away 10 parties with reservations.
Stayed 1 night in Jul 2025

2/10 Terrible

raymond

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Not ready or clean, the only good thing was the shuttle on time and prompt
Stayed 2 nights in Jul 2025

2/10 Terrible

Graciela

Disliked: Staff & service

Overbooked woes

I got there went to the front counter to check in and then I was informed that they were overbooked! I didn’t receive a cancellation email or nothing, drove 5 hours to there because of a competition that my daughter was having to find out I didn’t have a room to stay the night. Very disappointed
Stayed 1 night in Jul 2025

6/10 Okay

Amy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property was old and dated. My room had a big wet spot on the carpet and smelled horrible. I complained twice about it and nothing was done. The towels used by previous guest were also still hanging in the bathroom. In the 2nd room I reserved there was mold in the bathroom.
Stayed 1 night in Jul 2025

2/10 Terrible

Amanda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible hotel

At 9pm they did not have a room ready for us. Get to room the ac broke couldn’t put us in another room gave us a box fan for the night. There was left over trash in our room from god knows what. Hair on bathroom floor and on beds.
Stayed 1 night in Jul 2025

2/10 Terrible

Moran

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort

Not a nice stay

I booked this room for my 23 year old daughter who had a long overnight connection and wanted a safe place to sleep. The airport might have been better. The room smelled terrible, something you could live with. The AC didn't work, hmmmm maybe that's why it smells so musty? Tried to call the front desk for help, phone doesn't work. Went to the front desk, stood in huge line, can't switch rooms, they're completely booked. The front desk gentlemen offered his personal fan, he was amazing. Tried to take a shower, also broken. Not a $159 hotel room.
Stayed 1 night in Jul 2025

4/10 Poor

Demetra

Disliked: Property conditions & facilities

Disappointing Layover Stay

The name Crowne Plaza used to mean quality, professionalism, and safety. I was disappointed with my room. It had a gaping whole near the lock. And my key didnt work upon entry. I had to return to reservation desk to have the key recoded,which seem to be a problem for a few other guests too.
Stayed 1 night in Jul 2025

8/10 Good

Renee

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
We always stay at the crown plaza when we fly out of Cleveland. This time there was no soaps or blow dryer. Room was bare of anything that we would normally use. This place does need upgrades.
Stayed 1 night in Jul 2025

6/10 Okay

Hanifah

Travelled with family
Liked: Cleanliness, staff & service
I DID LIKE TO LOCATION BEING CLOSE TO THE CLEVELAND AIRPORT. SHUTTLE WAS AWESOME. NEEDED: UPDATED CARPET, BATHROOM FACILITIES, THE LIQUID CONTAINERS FOR BATHING WERE EMPTY. THANKS FOR THE PRICING.
Stayed 1 night in Jul 2025

8/10 Good

Jill

Travelled with group
Disliked: Property conditions & facilities
Hotel could use a remodel and the night reception desk could use more personality. Great location and nice shuttle service plus no parking fee.
Stayed 3 nights in Jul 2025

6/10 Okay

Jessica Danyelle

Travelled with family
Liked: Staff & service
We had several issue's with the room key not working.
Stayed 2 nights in Jul 2025

2/10 Terrible

Teresa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful

There was black mold all over the bathroom. We also chose to stay there because of the swimming pool and it was out of order. I will never stay there again. Check in said 3. I didn’t even get checked until after 430
Stayed 1 night in Jul 2025

2/10 Terrible

Beverly

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevators were extremely slow, sink didnt drain, was cracked, holes in bathroom door. Other rooms in bad condition, missing doorknob. Overall maintenance needed.
Stayed 3 nights in Jul 2025