We checked in pretty late and my family and I had 2 separate rooms. We all divide and make our way into our 2 rooms which were on 2 different floors (which I didn’t like). They should have tried to at least put us on the same floor.
My grandmother and I walked into our hotel room, there were no clean towels, the faucet was not draining and the cherry on top? There was urine and feces in the urinal, which wouldn’t flush… They gave us a dirty room that has never been cleaned, how disgusting is that?
Obviously I ran down to the front desk and explained the situation, they apologized and gave us a new room. But at the point I already had a sour taste in my mouth and was utterly disgusted, the smell of the initial room we got when we walked in just ruined my overall experience.