Book Moen hotels

Clean and spacious with great water views. However, the shower head is tiny!

Self check in and free parking are great. The hotel itself has seen better days. Worn out furniture in the rooms, dirt around shower and soap dispensers. There unfortunately is very little noise isolation between rooms aswell. The hotel feels very dated, and does not match the very high price charged. Would be much better had it been given a full refurbishment. Would not recommend, but there are few other options in the area.

Check-in was convenient. The room was clean and quiet. The disappointment was that our rooms were in the basement with shared bathroom. They were not like the picture shows on the front of the water.

Dry clean and the staff were amazing.

We booked here because some family members stayed 9 years ago and loved it, so we weren't as careful with checking reviews as we would normally be. The resort is very far from 4*. The apartments are tired and basic. The soft furnishings (sofa, cushions and blanket) in the living room are dirty and smelly. The bedrooms are tiny, with just beds and no other furniture, not even a bedside table. The shower cubicles are cheap plastic. The only great thing is the view over the fjord. If the weather is good then I'm sure it's a fantastic place to see the Northern Lights but if it's cloudy, as it was during our visit, then you won't see anything and you're stuck in one location. The activities are run by a separate company and the staff are lovely but completely untrained. We booked a trappers experience day, where we were meant to learn about local flora and fauna, and how to make a fire. In reality, it was just a snowshoe hike, which was gorgeous and fun but not what we thought we were getting. Our guide had only been at the resort for a few weeks and had been given minimal training, so didn't know the area very well (not his fault, he was doing his best). We also found out that some of the activities staff live in tiny near the dog yard in extremely basic conditions. There was actually a fire while we were there - likely caused by unsafe electrics (no injuries thankfully). The sauna was also not working properly. On the plus side, the hotel staff were friendly.

Generally good Spacious room Good location Long wait to checkin Toilet badly positioned in bathroom Overall, expensive for what it is