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Staff is very supportive. The breakfast is organized by shifts. The rooms were clean, with new towels every day. There's free parking and the hotel is close to downtown, just few minutes walk. Very nice experience

Clean room. Rustic setting with beautiful surroundings. Great water pressure in the hotel portion. Staff responded promptly to WhatsApp messages. Not too far (30 minutes drive) from the town of Pucon. I would have liked to have had access to a kettle to make my own coffee and tea in my hotel room (they had these in the cabins) and an iron to press my own clothing as this was a wedding event. I did use the hotel laundry services to re: press my suit and shirt and they did a great job for $10. The daily breakfast was wonderful and gave us a great start to our day. We did eat one meal there outside of breakfast but it definitely was not as good as the food cooked for the evening of the wedding. We're just not sure if the wedding food was cooked by outside vendors. All we saw was someone BBQing meats, which were delicious. So in summary, if you are backpacking or like to stay in a more remote and rustic location, this would be perfect for you. There are cabins, hot tubs and a pool so it would be great for large groups. The grounds are beautiful and the cows and llamas gave everyone a giggle. If you need modern conveniences, faster WiFi, in room conveniences then maybe staying at a different location would be better for you.

There’s nothing I enjoy more than coming back to a place after two years and being remembered. Everyone was eager to provide anything I needed, from towels to every small detail. I truly felt that the staff went above and beyond to make me comfortable. The rooms were perfectly clean, and the location is fantastic. If you’re going to Pucón, I don’t think you’ll find a better spot.

Stunning views, world class food. Stuffed trout was amazing. We loved our relaxing stay there. Good pool and sauna. Fabulous staff.

This was my 5th time staying at Enjoy Pucón, and overall I still had a great experience. Not everything was perfect this time around. I was given a rear-facing room instead of a lake-view room, which was a bit disappointing. Also, when I asked for ice, I was surprised that they charged to bring it up to the room. Small things like that can hurt the hotel’s reputation. The spa facilities are okay. I spent two days there and paid over $150 for additional massages. Unfortunately, both sessions were with the same therapist and the quality wasn’t great. It wasn’t terrible, but it definitely didn’t match the level I expected for the price. But what really made the difference during this stay was **Soledad Carvajal at reception**. I was in a tough situation and needed a place to work remotely on short notice. Soledad completely saved me. She took the time to understand my problem and found a solution, helping me get set up with a spot where I could work. Honestly, she saved my day. Moments like that are what hospitality is really about. While small inconveniences can happen anywhere, people like Soledad are the reason I keep coming back. She turned a stressful situation into a great experience and reminded me why I’ve stayed here five times. Employees like Soledad Carvajal make the stay worth every penny.

El administrador es muy incisivo en sus intrucciones, prácticamente te trata como un. Niño y es muy muy insistente, super desagradables, el desayuno siguen siendo el mismo desde hace más de 10 años… Lamentablente dejé mi kayak afuera del domo, y me robaron un par de remos… la administración ni se hizo responsable y prácticamente culpándome a mí por no dejar los remos adentro del domo, que por los demás es súper acotado en espaci… Creo que los domos que dicen ser para 6, no cumple con la dimensiones para estar cómodo 6 personas, más bien máximo 4 personas cómodas en un espacio reducido.