See all properties
Save

The Chester Grosvenor

5.0 star property

Photo gallery for The Chester Grosvenor

Exterior
Executive Room
Front of property - evening/night
Suite
2 restaurants, breakfast served

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Gym
  • Bar

Explore the area

Map
Eastgate Street, Chester, England, CH1 1LT
  • Chester Cathedral
    ‪2 min walk‬
  • Chester City Walls
    ‪6 min walk‬
  • Chester Racecourse
    ‪10 min walk‬
  • Manchester (MAN)
    ‪44 min drive‬

Room options

View all photos for Suite

Suite

Suite

10.0 out of 10
Exceptional
(10 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

9.4 out of 10
Exceptional
(41 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

9.0 out of 10
Wonderful
(47 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Room

Executive Room

Executive Room

9.4 out of 10
Exceptional
(25 reviews)
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

10.0 out of 10
Exceptional
(11 reviews)
  • Sleeps 3
  • 1 King Bed

Similar properties

Breakfast, lunch and dinner served

Hotel Indigo Chester by IHG

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.8 out of 5, Exceptional, (1013)
The price is NZ$285
for 1 room
includes taxes & fees
28 Jul - 29 Jul
Hotel Indigo Chester by IHG

About the area

Chester

A stay at The Chester Grosvenor places you in the heart of Chester, within a 10-minute walk of Chester City Walls and Chester Racecourse. .This luxury hotel is 3.5 mi (5.7 km) from Chester Zoo and 6.9 mi (11.1 km) from Cheshire Oaks Designer Outlet.

What's nearby

  • Chester Cathedral - 2 min walk - 0.2 km
  • Chester City Walls - 6 min walk - 0.6 km
  • Chester Racecourse - 10 min walk - 0.9 km
  • University of Chester - 12 min walk - 1.1 km
  • Chester Zoo - 7 min drive - 4.4 km

Getting around

  • Chester Station - 13 min walk
  • Manchester Airport (MAN) - 47 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Costa Coffee - ‬2 min walk
  • ‪Muffin Break - ‬1 min walk
  • ‪Caffè Nero - ‬1 min walk
  • ‪Panda Mami - ‬4 min walk

About this property

The Chester Grosvenor

Luxury hotel with 2 restaurants and a full-service spa
The Chester Grosvenor offers 80 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and complimentary toiletries. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a sauna and a fitness center.
Grosvenor Spa has massage/treatment rooms. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna and a steam room. The spa is open daily.
Make yourself at home in one of the 80 individually decorated guestrooms, featuring minibars and LED televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite at Simon Radley Fine Dining, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. A complimentary continental breakfast is served daily.
Featured amenities include limo/town car service, express check-in, and express check-out. Self parking (subject to charges) is available onsite.
Guests are offered a complimentary continental breakfast each morning.
Simon Radley Fine Dining - This fine-dining restaurant serves dinner only. 1-star Michelin rating.
La Brasserie - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.
The Arkle Bar and Lounge - This restaurant serves lunch only. Guests can enjoy drinks at the bar.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of the Small Luxury Hotels of the World.

Languages

English, French, Italian, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Onsite parking available only on request
  • Parking on site (GBP 15 per night)
  • Secured, covered valet parking on site (GBP 25 per night)

Food and drink

  • Free continental breakfast available daily
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • La Brasserie
  • Simon Radley Fine Dining
  • The Arkle Bar and Lounge

Things to do

  • Full-service spa
  • Gym
  • Library
  • Sauna
  • Steam room

Family friendly

  • Cot (surcharge)
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 01 to January 10:
  • One of the dining venues
The property is closed: Christmas Eve and Christmas Day.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 35.0 per night
Cribs (infant beds) are available for GBP 17.5 per stay

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 200.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: GBP 15.00 per night
  • Covered valet parking fee: GBP 25.00 per night
  • Crib (infant bed) fee: GBP 17.5 per stay
  • Rollaway bed fee: GBP 35.0 per night
  • Facilities fee: GBP 35.00 per accommodation, per day and includes use of: sauna; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Chester Grosvenor
Chester Grosvenor Hotel
Grosvenor Chester
The Chester Grosvenor Hotel Chester
The Chester Grosvenor Hotel
The Chester Grosvenor Chester
The Chester Grosvenor Hotel Chester

The Chester Grosvenor Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 734 out of 1006 reviews
Rating 8 - Good. 179 out of 1006 reviews
Rating 6 - Okay. 61 out of 1006 reviews
Rating 4 - Poor. 17 out of 1006 reviews
Rating 2 - Terrible. 15 out of 1006 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neil the manager went over and above to address a small issue for us, thank you very much
Stayed 2 nights in Apr 2025

10/10 Excellent

AMY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grosvenor overnight stay

Fab stay at The Grosvenor. Lovely classuc room. All your needs catered for. Nothing too much trouble. Central location. Lovely staff.
Stayed 1 night in Apr 2025

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Another wonderful stay at the Grosvenor. Very helpful staff throughout our visit. Sublime Suite. Fantastic breakfast and the most delicious meal in the Arkle restaurant.
Stayed 6 nights in Apr 2025

8/10 Good

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confortabile and clean.
Stayed 2 nights in Apr 2025

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff and restaurant very nice, rooms are dated. We stayed in an Exec Room which we felt was on the small side, it didn't feel like an upgrade from a classic room. Tea/Coffee and water in the room is complimentary, everything else is chargable. Overall it was a very nice stay, once in the room I didnt get the luxury feel
Stayed 1 night in Apr 2025

10/10 Excellent

Philip

Stayed 1 night in Apr 2025

10/10 Excellent

ian

Stayed 1 night in Apr 2025

10/10 Excellent

Carl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb service from the moment we arrived at the front door to the moment we left. A very classy operation!
Stayed 1 night in Mar 2025

10/10 Excellent

Hannah

Stayed 2 nights in Mar 2025

10/10 Excellent

Phil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and service
Stayed 1 night in Mar 2025

8/10 Good

DEBRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service

Stayed 1 night in Mar 2025

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can not fault this hotel at all. The staff are very helpful and friendly. As for the food in Arkle what can I say OMG it was the best experience as not only delicious food and wine pairings but it was a three hour theatrical event.
Stayed 1 night in Mar 2025

10/10 Excellent

Hannah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely big room, thoroughly enjoyed our stay!
Stayed 1 night in Mar 2025

10/10 Excellent

Gordon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful way to experience Chester

Wonderful traditionally styled hotel but well maintained. Food and service is fantastic!
Stayed 1 night in Mar 2025

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Staff were lovely and beds were so comfortable.. great spacious room in a fab location. Looking a bit tired in the corridors. Some wallpaper coming off walls and chipped grubby paintwork on door of room. Leaky toilet.
Stayed 3 nights in Mar 2025

10/10 Excellent

Christopher

Stayed 1 night in Mar 2025

10/10 Excellent

Alun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and attentive staff. Lovely room but a little outdated. Would recommend.
Stayed 1 night in Mar 2025

6/10 Okay

Kirsty

Liked: Cleanliness, staff & service

Amazing location, very overpriced

We stayed here because we needed a centrally located hotel, and you can’t knock the location. However, the rooms are not soundproofed so the noise from bars and clubs around the hotel are very prevalent. The cost of the hotel was so far out of line with what the experience was. The staff in reception and the restaurant were fab, 10/10. But the room was average, the breakfast was also average - even the upgrade for cooked options was expensive when you saw what was actually served. The room had some Elemis items in which was a nice touch, but there was no hand wash. And when ordering a bacon sandwich on room service, for £10 I thought it was pretty poor and could have got better quality bread if I’d gone to a supermarket. Overall if location is your key, this is great but you will absolutely pay for it. We paid £275 and it should have been at least £100 cheaper for the experience we had.
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Faye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Barbara

Liked: Property conditions & facilities
Very conveniently located.
Stayed 3 nights in Mar 2025

6/10 Okay

Mrs

Stayed 1 night in Mar 2025

6/10 Okay

Ross

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort

Tired and not as ‘on point’ as it used to be

Stayed 1 night in Mar 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Hefin

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025