8/10 Good
Carrie
Travelled with partner
19 Sept 2025
Liked: Cleanliness, amenities, property conditions & facilities
The front desk staff was wonderful! Very helpful, informative, and personable. The cleaning staff was also very pleasant and kept everything clean and fresh. The complimentary breakfast was the best that we experienced of all the places that we stayed during our two weeks discovering Italy.
Unfortunately, our evening dining experience was the worst we experienced in all of the places that we stayed in Italy. We were offered a 9:20 reservation, which worked perfectly since we arrived in the evening and wanted time to freshen up for our special night. This was intended to be a very special and romantic dinner. We were greeted warmly by the hostess and our request for a table with some privacy was accommodated with grace. However, our wonderful dinner experience ended there. The maître de approached out table, just after we placed our dinner order, to inform us that the kitchen would be closing at 10:00 PM. The service from the staff felt rushed. Our food arrived cold. The maître de sent his staff home, turned off the lights and left us there. No inquiry as to whether we needed anything, would we like coffee or dessert. Previous experiences at other restaurants throughout Italy were quite the opposite. We enjoyed the relaxed social culture surrounding meals prior to this very disappointing experience.
My rating of the staff as "average" was chosen because the other hotel staff were "excellent" , the dining staff "terrible".
Carrie
Stayed 3 nights in Sep 2025
