4/10 Poor
Alechia
Travelled with family
5 Feb 2026
Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed at Hibiscus Lodge Jan 31–Feb 2 for a family event (7 rooms total). Most staff were kind and respectful, but one front-desk employee (no name tag) completely ruined our experience.
At checkout we were told to “go sit down and wait” while rooms were searched for missing items. Her tone was rude and condescending. This checkout process took 45 minutes out of our day. We were told a towel was missing and we’d be charged $3,500 JMD. I asked three times how much it would cost because I just wanted to pay and leave. Each time she dismissively said “I’m on the phone” while on her personal cell phone.
I asked her if they searched the room and was told yes, everywhere, and the towel could not be found. I went to the room myself with my niece again I asked the housekeeper if she searched the whole room she said yes, my niece went into the bathroom and found the towel hanging on the towel rack. The housekeeper then apologized and said it was a mistake.
This felt like an attempted scam.
Back at the front desk, the same woman refused to give me the refund receipt even though I paid for the rooms, saying she got the key from my nephew so she would only give it to him. I had to take the receipt myself.
Despite this woman’s and housekeepers deplorable conduct, the view was beautiful, but being falsely accused of missing items. I strongly believe guests are being targeted during checkout in a scam.
Would not recommend based on front-desk conduct and checkout practices.
Alechia
Stayed 2 nights in Jan 2026
