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UMA Hotel and Residences

3.5 star property

Photo gallery for UMA Hotel and Residences

Restaurant
Poolside bar
Lobby sitting area
Coffee shop
Gym

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Laundry
  • Parking included
  • Housekeeping

Explore the area

View map
Magsaysay Ave, Naga, Camarines Sur, 4400
  • Place, Basilica of Our Lady of Penafrancia
    ‪11 min walk‬
  • Place, Naga Metropolitan Cathedral
    ‪13 min walk‬
  • Place, SM City Naga
    ‪20 min walk‬
  • Airport, Naga (WNP)
    ‪16 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed with Sofa bed

Deluxe Room, 1 King Bed with Sofa bed

Deluxe Room, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(1 review)
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Deluxe King Room With Sofa Bed

1 bedroom, in-room safe, individually furnished, desk

Deluxe King Room With Sofa Bed

  • Sleeps 2

View all photos for Deluxe Double Room

1 bedroom, in-room safe, individually furnished, desk

Deluxe Double Room

  • Sleeps 2

View all photos for Deluxe Twin Room

1 bedroom, in-room safe, individually furnished, desk

Deluxe Twin Room

  • Sleeps 2

View all photos for Junior Suite

1 bedroom, in-room safe, individually furnished, desk

Junior Suite

  • Sleeps 2

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4.3 out of 5, Excellent, 218 reviews
The price is NZ$110
includes taxes & fees
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About the area

Naga

A stay at UMA Hotel and Residences places you in the heart of Naga, within a 10-minute walk of Basilica of Our Lady of Penafrancia and Basilica of the Nuestra Senora de Penafrancia. .This hotel is 0.9 mi (1.4 km) from Naga Metropolitan Cathedral and 1.1 mi (1.8 km) from Bicol Medical Center.

What's nearby

  • Basilica of Our Lady of Penafrancia - 11 min walk - 1.0 km
  • Basilica of the Nuestra Senora de Penafrancia - 11 min walk - 1.0 km
  • Naga Metropolitan Cathedral - 13 min walk - 1.1 km
  • Bicol Medical Center - 18 min walk - 1.5 km
  • SM City Naga - 20 min walk - 1.7 km

Getting around

  • Burabod Flag Station Station - 37 min drive
  • Naga (WNP) - 26 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Avenue Plaza Hotel - ‬2 min walk
  • ‪Red Platter - ‬3 min walk
  • ‪Seattle's Best Coffee - ‬2 min walk
  • ‪Soledad - ‬3 min walk

About this property

UMA Hotel and Residences

Hotel in Naga with a 24-hour business center and spa services
UMA Hotel and Residences offers 191 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished. 42-inch Smart televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Guests can pamper themselves by indulging in the onsite spa services.
Make yourself at home in one of the 191 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and desks, and housekeeping is provided daily.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a banquet hall.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and 3 meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Descanso - Onsite lobby lounge.
Panata - Onsite restaurant. Open daily.
Booya - Onsite bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 4-device limit
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: PHP 688 for adults and PHP 344 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Booya
  • Descanso
  • Panata

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Conference centre

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Lift (122 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual furnishings
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Children's pool
  • Fitness facility
  • Indoor pool
  • Outdoor pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: PHP 3000 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately PHP 688 for adults and PHP 344 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free in-room WiFi has a 4-device limit

Property is also known as

UMA Residences
UMA Hotel and Residences Naga
UMA Hotel and Residences Hotel
UMA Hotel and Residences Hotel Naga

UMA Hotel and Residences Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 48 out of 76 reviews
Rating 8 - Good. 19 out of 76 reviews
Rating 6 - Okay. 6 out of 76 reviews
Rating 4 - Poor. 2 out of 76 reviews
Rating 2 - Terrible. 1 out of 76 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Sylvester

Stayed 2 nights in Jul 2025

10/10 Excellent

Elizabeth

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely return with more family and friends
Stayed 6 nights in Jul 2025

10/10 Excellent

Milagros

Stayed 3 nights in Jul 2025

8/10 Good

Gwendalyn

Stayed 3 nights in Jul 2025

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Adam

Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms great friendly staff. Buffet breakfast could use some upgrades ( maybe some bacon , omelette options.
Stayed 2 nights in Jun 2025

8/10 Good

Vincente

Travelled with family
Liked: Amenities, property conditions & facilities
Nice lodging with friendly customer service…. Breakfast buffet is pretty good
Stayed 1 night in Jun 2025

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel. Very modern
Stayed 1 night in Jun 2025

4/10 Poor

Bong

Travelled with family
Disliked: Cleanliness, amenities
Centrally located to all restaurants in Naga City. As a supposedly 2 year old hotel, it has a lot of potential but lacks basic property management. Upkeep and maintenance is visibly poor such as the sewer smell in the basement parking, elevator and hallway. I heard hotel got flooded last year and unable to provide solution to the sewer smell. Its next door to the Bicol river which i think makes it susceptible to flooding. For the room, we checked in with water stained mirrors, moldy shower head, leakage on kitchen vent (reported it, staff just put a towel to catch the leak and never came back to fix it), and unmopped floor behind hidden corners. Very tight space and you have to literally walk sideways to go to the far end bedside. We also ask for extra towels (we booked 4 and they put 2), and when we asked for extra towels, they questioned why we needed more. Lastly, the worst part, there is no room WiFi and non existent except for the lobby. We reported it and she ridiculously replied its due to the rain and weather. I worked in Telecoms and this is an easy fix and just shows poor instalation in all rooms and care from management. When you people going down to the lobby just to get a decent WiFi is a sign of absolute lack of care. We've read pass reviews and this is not a new issue. You are basically guaranteeing no repeat customers with this management approach for a 2 year old hotel with 2 year old excuse of "soft opening".
Stayed 5 nights in Jun 2025

10/10 Excellent

Eian

Stayed 1 night in Jun 2025

10/10 Excellent

Kim, Scottsdale

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff very helpful. Room was great
Stayed 1 night in Jun 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended.
Stayed 1 night in Jun 2025

10/10 Excellent

Derek Brian, Victoria

Stayed 2 nights in May 2025

10/10 Excellent

Excelita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was wonderful and their customer service is excellent, everyone is accommodating and wear a smile in their faces.
Stayed 1 night in May 2025

10/10 Excellent

Aldo

Stayed 2 nights in May 2025

10/10 Excellent

Ma. Shiela, GARDENA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

8/10 Good

Rose Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities are comparable to US hotels clean friendly staff. They accommodated us when the AC on our side of the floor broke. The insulation is not that great you can hear the cars and whatever is going on in the streets below from our 6th floor room .
Stayed 15 nights in Apr 2025

8/10 Good

Lorena

Stayed 1 night in May 2025

10/10 Excellent

Tomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep up the good customer service
Stayed 2 nights in Apr 2025

10/10 Excellent

Lorena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facilities, staff are polite breakfast buffets are delicious, will definitely come back.
Stayed 1 night in Apr 2025

8/10 Good

Rosalinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is located in the central district where everything is walkable. Staff are always friendly and courteous. Bed was comfortable, amenities are available when needed. Overall experience was great, will definitely stay again when in town. Highly recommended.
Stayed 1 night in Apr 2025

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
what a surprise! we had an awesome experience, a world class hotel in the region, i highly recommend it! a must see for tourists! the rooms are so clean (love the bed, the comforters and the bathroom!
Stayed 2 nights in Apr 2025

10/10 Excellent

Josefina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good customer service
Stayed 1 night in Apr 2025

10/10 Excellent

Tom

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good stay with friendly service and the accessibility of the hotel to major conveniences. One negative remarks is that I cannot avail of the swimming pool on hot summer weather due to inoperable.
Stayed 2 nights in Apr 2025