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Best Western Nairobi Upper Hill

3.5 star property

Photo gallery for Best Western Nairobi Upper Hill

Lobby
Restaurant
Exterior
Terrace/patio
Property grounds

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Gym
  • Business services

Explore the area

View map
2nd Ngong Avenue, Nairobi
  • Place, Uhuru Park
    ‪8 min walk‬
  • Place, Central Park
    ‪12 min walk‬
  • Place, Kenyatta International Convention Centre
    ‪2 min drive‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Room, Multiple Beds, Connecting Rooms

Family Room, Multiple Beds, Connecting Rooms

Family Room, Multiple Beds, Connecting Rooms

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Single Bed (Cozy Room)

Standard Room, 1 Single Bed (Cozy Room)

Standard Room, 1 Single Bed (Cozy Room)

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for One Bedroom Suite Garden View

Terrace/patio

One Bedroom Suite Garden View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Kitchenette (View)

Suite, 1 King Bed, Kitchenette (View)

Suite, 1 King Bed, Kitchenette (View)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Suite, 1 King Bed, Kitchenette (View)

Premium Suite, 1 King Bed, Kitchenette (View)

Premium Suite, 1 King Bed, Kitchenette (View)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Similar properties

Front of property
Best Western Plus Meridian Hotel
Nairobi Central
  • Pool
  • Spa
  • Parking included
  • Restaurant
4.4 out of 5, Excellent, 1,002 reviews
The price is NZ$121
includes taxes & fees
28 May - 29 May
Best Western Plus Meridian Hotel

About the area

Nairobi

With a stay at Best Western Nairobi Upper Hill in Nairobi (Kilimani), you'll be within a 15-minute drive of Nairobi National Park and United Nations Office at Nairobi. .This hotel is 8.8 mi (14.2 km) from Thika Road Mall and 0.6 mi (0.9 km) from Uhuru Park.

What's nearby

  • Uhuru Park - 8 min walk - 0.7 km
  • Central Park - 12 min walk - 1.0 km
  • University of Nairobi - 20 min walk - 1.7 km
  • Kenyatta International Convention Centre - 2 min drive - 1.9 km
  • City Market - 2 min drive - 1.9 km

Getting around

  • Syokimau Station - 24 min drive
  • Nairobi (WIL-Wilson) - 11 min drive

Restaurants

  • ‪Bricklayers Arms - ‬18 min walk
  • ‪Alan Bobbes Bistro - ‬1 min walk
  • ‪Java Upper Hill - ‬10 min walk
  • ‪Java KMA - ‬11 min walk
  • ‪Newlife Vegetarian Dishes - ‬7 min walk

About this property

Best Western Nairobi Upper Hill

Best Western Nairobi Upper Hill offers 84 accommodations with safes and complimentary bottled water. Premium satellite television is provided.

Bathrooms include showers and complimentary toiletries. This Nairobi hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and ceiling fans. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 84 guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Take advantage of recreation opportunities such as a fitness center or take in the view from a terrace and a garden. Additional amenities at this Colonial hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Grab a bite at one of the hotel's 4 restaurants, or stay in and take advantage of the room service. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Nairobi? This hotel has 624 square feet (58 square meters) of space consisting of conference space and 3 meeting rooms. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Best Western Nairobi Upper Hill has 4 restaurants on site.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: USD 10 to 15 for adults and USD 8 to 12 for children
  • 4 restaurants
  • Snack bar/deli

Things to do

  • Gym

Family friendly

  • In-room cot
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • 624 square feet of conference space

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom

More

  • Banquet hall
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Room service

More

  • Ceiling fan
  • Desk
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 10 to 15 for adults, and USD 8 to 12 for children
  • Airport shuttle fee: USD 25 per vehicle (maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Country Lodge Nairobi
Country Nairobi
Town Lodge Upper Hill Nairobi Hotel
Town Lodge Upper Hill Hotel
Town Lodge Upper Hill Nairobi
Town Lodge Upper Hill
Country Hotel Nairobi

Best Western Nairobi Upper Hill Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 194 out of 289 reviews
Rating 8 - Good. 71 out of 289 reviews
Rating 6 - Okay. 16 out of 289 reviews
Rating 4 - Poor. 3 out of 289 reviews
Rating 2 - Terrible. 5 out of 289 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Fredrick jose

Stayed 1 night in Feb 2026

10/10 Excellent

ROBERT, San Jose

Stayed 1 night in Jan 2026

8/10 Good

Habte

Stayed 3 nights in Jan 2026

10/10 Excellent

Dean, Raleigh

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and connection to the Fairview Hotel
Stayed 1 night in Jan 2026

10/10 Excellent

Dorothy

Liked: Cleanliness, amenities, property conditions & facilities
The staff was helpful. Security was good. Nice clean place.
Stayed 3 nights in Jan 2026

6/10 Okay

George William

Business traveller
Disliked: Amenities
was okay, expensive food though
Stayed 2 nights in Jan 2026

10/10 Excellent

Dean, Raleigh

Stayed 1 night in Jan 2026

6/10 Okay

eric d

Liked: Cleanliness, amenities, property conditions & facilities
Room was hot as hell and the breakfast wasn’t that great and they charge you if you have a significant other.
Stayed 7 nights in Jan 2026

10/10 Excellent

Dean, Raleigh

Stayed 1 night in Jan 2026

10/10 Excellent

Cherylee

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, staff very helpful
Stayed 1 night in Jan 2026

10/10 Excellent

obai

Liked: Cleanliness, amenities, property conditions & facilities
Yes it was very clean
Stayed 6 nights in Jan 2026

10/10 Excellent

Satoshi, Taito

Stayed 4 nights in Jan 2026

10/10 Excellent

Dean, Raleigh

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel and staff
Stayed 1 night in Jan 2026

10/10 Excellent

Dativa, Hampton

Liked: Cleanliness, amenities, property conditions & facilities
Staff there are so welcoming and kind! Very accommodating, always helpful. Great area, quiet, good places to work. Would stay again!
Stayed 8 nights in Jan 2026

6/10 Okay

Kim

Stayed 1 night in Jan 2026

10/10 Excellent

Timothy Kisakye

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Variety of foods served on breakfast and the stuff at the reception were very friendly and actually allow me to check out with added time I was so pleased by that.
Stayed 1 night in Jan 2026

10/10 Excellent

Calvin

Liked: Cleanliness, amenities, property conditions & facilities
great hospitality. friendly staff.
Stayed 4 nights in Jan 2026

10/10 Excellent

Nawal

Travelled with partner
Liked: Cleanliness, amenities
The room was too small and the bathroom flush did not work properly.
Stayed 3 nights in Jan 2026

8/10 Good

Ruchith

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean room and good staff
Stayed 3 nights in Dec 2025

10/10 Excellent

Grace

Stayed 1 night in Dec 2025

4/10 Poor

VARKEY

Business traveller
Disliked: Amenities, property conditions & facilities
The room didn't have minimum amenities like A/c, a small refrigerator, an electric iron. Not even a wash cloth provided. I got a room on the third floor, with no elevator. And had to climb the stairs 3 to 4 times a day. I booked the Hoel on Expedia which clearly showed that breakfast was included in the price. When I when for breakfast next morning I was told I have to pay for breakfast. First day and till evening 2nd day there was no hot water in the bath room.Altogether a very bad experience.
Stayed 6 nights in Dec 2025

10/10 Excellent

AMISA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very clean and cozy.
Stayed 1 night in Dec 2025

10/10 Excellent

ROSEMARY

Liked: Cleanliness, amenities, property conditions & facilities
All round Excellent
Stayed 4 nights in Nov 2025

6/10 Okay

SAKI

Stayed 3 nights in Nov 2025

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities
Yes all good
Stayed 5 nights in Nov 2025