Excellent facilities and customer service — would definitely return
The hotel is a massive property with a lot to offer — excellent customer service, a 24/7 Family Mart on-site, two restaurants (Japanese and Chinese), a breakfast buffet, a tennis court, an indoor pool, and a sauna. They even have an onsen (hot spring) available for just $5.
The staff were very attentive and helpful — a refreshing change compared to the often rushed service you might experience elsewhere in a busy city like Tokyo.
Free shuttle from and to the airport and to the mall as well.
A beautiful garden in the property, with a small waterfall and beautiful fishes.
Our room was very spacious, with a bathtub and plenty of comfort. It was a bit warm even though the air conditioning was set to 15°C, but the hotel promptly provided a portable air conditioner, which helped a lot.
Overall, despite a few minor inconveniences, the hotel’s great amenities and attentive service made it a wonderful stay. I would definitely recommend it and would happily come back!