Hotel Riu Palace Paradise Island - Adults Only - All Inclusive

4.0 star property

Photo gallery for Hotel Riu Palace Paradise Island - Adults Only - All Inclusive

Poolside bar
Free daily buffet breakfast
Reception hall
5 restaurants, breakfast, lunch, dinner served; Japanese cuisine
On the beach, white sand, sun-loungers, beach towels

Popular amenities

  • Bar
  • Room service

Explore the area

Map
6307 Casino Drive, Paradise Island, New Providence, 0
  • Atlantis Casino
    ‪9 min walk‬
  • Aquaventure
    ‪11 min walk‬
  • Ocean Club Golf Course
    ‪8 min drive‬
  • Nassau (NAS-Lynden Pindling Intl.)
    ‪23 min drive‬

Room options

Junior Suite, 2 Bedrooms, Ocean View (Superior | U)

  • 31 sq m
  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

Junior Suite, 2 Bedrooms, Ocean View (U)

  • 31 sq m
  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

Junior Suite, 2 Bedrooms, Ocean View (Superior | B2C-US)

  • 31 sq m
  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

Junior Suite, Ocean View (Superior | C)

8.0 out of 10
Very good
(7 reviews)
  • 31 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (Superior | B2C-CA)

  • 31 sq m
  • Sleeps 6
  • 2 King Beds OR 4 Double Beds

Junior Suite, Ocean View (Superior | B2C-CA)

  • 31 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Oceanfront (B2C-CA)

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (C)

7.2 out of 10
Good
(15 reviews)
  • 31 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Suite (B2C-US)

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • 45 sq m
  • Sleeps 6
  • 2 King Beds OR 4 Double Beds

Junior Suite, Oceanfront (C)

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (B2C-CA)

  • 31 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Suite, Oceanfront (B2C-CA)

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Standard Suite (Special | B2C-CA)

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

Family Suite, Ocean View (B2C-CA)

  • 70 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (C)

8.8 out of 10
Excellent
(5 reviews)
  • 45 sq m
  • Sleeps 6
  • 2 King Beds OR 4 Double Beds

Standard Suite (Special | C)

7.0 out of 10
Good
(2 reviews)
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (L)

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Oceanfront (C)

9.0 out of 10
Wonderful
(2 reviews)
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Family Suite, Ocean View (L)

10.0 out of 10
Exceptional
(1 review)
  • 70 sq m
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

Family Suite, Ocean View (C)

  • 70 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Suite, Oceanfront (E)

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Superior, U)

8.2 out of 10
Very good
(156 reviews)
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

8.0 out of 10
Very good
(326 reviews)
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Lateral Sea View - E)

7.4 out of 10
Good
(3 reviews)
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Family Suite, Ocean View (U)

8.8 out of 10
Excellent
(19 reviews)
  • 70 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, Partial Ocean View (L)

  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Superior E)

7.8 out of 10
Good
(7 reviews)
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (L)

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Superior (L))

10.0 out of 10
Exceptional
(1 review)
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Oceanfront (U)

9.4 out of 10
Exceptional
(17 reviews)
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (U)

8.2 out of 10
Very good
(53 reviews)
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Superior, B2C-US)

  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Family Suite, Ocean View (B2C-US)

  • 70 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Suite, Oceanfront (B2C-US)

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Suite (U)

8.0 out of 10
Very good
(26 reviews)
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (B2C-US)

  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

Junior Suite, Oceanfront (B2C-US)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (Superior | C)

  • 31 sq m
  • Sleeps 6
  • 2 King Beds OR 4 Double Beds

Junior Suite, Connecting Rooms, Ocean View (Superior (L))

  • 31 sq m
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Partial Ocean View (L)

  • 31 sq m
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Similar properties

About the area

Paradise Island

With a stay at Hotel Riu Palace Paradise Island - Adults Only - All Inclusive in Paradise Island, you'll be on the beach, within a 15-minute drive of Junkanoo Beach and Lucayan Archipelago. .This all-inclusive property is 8.2 mi (13.2 km) from Cable Beach and 0.5 mi (0.8 km) from Cabbage Beach.

What's nearby

  • Cabbage Beach - 3 min walk - 0.3 km
  • Atlantis Casino - 9 min walk - 0.8 km
  • Aquaventure - 11 min walk - 1.0 km
  • Versailles Gardens - 11 min walk - 1.0 km
  • Ocean Club Golf Course - 8 min drive - 2.5 km

Getting around

  • Lynden Pindling Intl. Airport (NAS) - 30 min drive

Restaurants

  • ‪Poseidon's Table - ‬10 min walk
  • ‪Nobu - ‬9 min walk
  • ‪Plato's Bar - ‬10 min walk
  • ‪Marina Pizzeria - ‬13 min walk
  • ‪Shark Bites - Atlantis - ‬10 min walk

About this property

Hotel Riu Palace Paradise Island - Adults Only - All Inclusive

Adults-only beachfront property with 2 outdoor pools
Hotel Riu Palace Paradise Island - Adults Only - All Inclusive offers 379 air-conditioned accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with satellite channels.

Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor swimming pools are on site along with a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, sports massages, Swedish massages, and body treatments.
Make yourself at home in one of the 379 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and coffee/tea makers.
Relax at the full-service spa, where you can enjoy massages and body treatments. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a health club, and a sauna. Additional amenities at this property include complimentary wireless internet access, gift shops/newsstands, and a hair salon.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at Atlantic, one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.

Featured amenities include limo/town car service, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Atlantic - This buffet restaurant serves breakfast and dinner.
Tengoku - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Kulinarium - This restaurant serves dinner only. Open daily.
Bahamas - This restaurant serves lunch and dinner. Open daily.
Krystal - This theme restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 3 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Atlantic
  • Bahamas
  • Krystal
  • Kulinarium
  • Tengoku

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • Beach volleyball
  • Fitness classes
  • Full-service spa
  • Health club
  • Sauna
  • Shopping

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Deep-tissue massages
  • Manicures/pedicures
  • Spa treatment rooms
  • Sports massages
  • Swedish massages

Accessibility

  • No lift

More

  • 1 building
  • 14 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Paradise Island
Palace Paradise Island
Paradise Island All Inclusive
Paradise Island Riu
Paradise Island Riu All Inclusive
Paradise Island Riu Palace
Riu Palace Paradise Island
Riu Palace Paradise Island All Inclusive Adults
Riu Paradise Island
Riu Paradise Island All Inclusive
Riu Palace Paradise Island All Inclusive Adults Only
Riu Palace Paradise Island All Inclusive
Riu Paradise Inclusive Adults
Riu Palace Paradise Island All Inclusive Adults Only
Riu Palace Paradise Island Adults Only All Inclusive

Hotel Riu Palace Paradise Island - Adults Only - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1345 out of 3115 reviews
Rating 8 - Good. 848 out of 3115 reviews
Rating 6 - Okay. 493 out of 3115 reviews
Rating 4 - Poor. 232 out of 3115 reviews
Rating 2 - Terrible. 197 out of 3115 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Jennifer

Travelled with partner
Liked: Staff & service
Property was run down. Menu repetitive. The staff was extremely friendly and helpful. We walked over to Atlantis daily.
Stayed 4 nights in Apr 2025

10/10 Excellent

Ronald D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first stay at a RIU property and we had some trouble loading the RIU app and getting dinner reservation our first night. Dinning at the Atlantic (no reservation required) was available most hours and the food selection was extensive and excellent. Staff throughout the facility were super!
Stayed 4 nights in Apr 2025

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff all around. Beautiful property. Clean rooms. Perfect location. All food was fresh and tasted great. Location with shopping near by and easy/fast to get a taxi on property with help from staff to anywhere on island.
Stayed 5 nights in Apr 2025

4/10 Poor

Christopher

Travelled with partner
Liked: Cleanliness, staff & service
Reservations for the dining was terrible. Everything was booked the first few days before we even arrived. Never got to try any of the restaurants. Very disappointing for a birthday trip...
Stayed 3 nights in Apr 2025

2/10 Terrible

Reinel

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is awful,employees super rude,they don’t care you spending your vacation and money with them.
Stayed 3 nights in Apr 2025

6/10 Okay

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very much a hotel versus a resort. We prefer the resort type feel and though this offered the same experience we would have prefer to feel more at a resort. There was a ton of people who travelled to Nassau via cruise and took a day trip to the beach we were on. The food was honestly not good (I would recommend dining at the buffet). However the staff was very very friendly and the people trying to sell you stuff on the beach were super nice and personable. The beach itself was gorgeous and is why we came here so I can’t be too mad.
Stayed 4 nights in Apr 2025

8/10 Good

Uma

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was great and so was the food. The hotel itself is rather outdated but the pool and beach was beautiful. The amazing staff and service really did stand out!
Stayed 4 nights in Mar 2025

4/10 Poor

Tammy

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping was amazing, friendly, knowledgeable and our room was perfect every night. Bellmen were friendly and knowledgeable. Only 2 bars with long lines. Bartenders are not friendly they seemed bothered you ordered a drink. Faster to go to your room and get a drink. Food was good. One of the better buffet I've been too. Wait staff was ok, depending on whom you had. Only 2 bathrooms on the main floor, (poolside and lobby) Entertainment was horrible, its like watching a 5 yr old dance competition, music is so loud you can't talk with the person next to you. DJ is extremely loud and played horrible music. The pool area is full of bird crap! Only had one waitress walking around to wait on you, faster to go to your room. I especially didn't like that they allowed cruise ship people day passes to the resort. The swim up bar pool was shut down 3 different days because someone puked in the pool. Plus the outside bar closes at 5pm. The beach had nice sand and water was beautiful, but the locals give you no peace and are constantly bugging you to buy things or do their excursions. RIU Bahamas I will defiantly not be coming back and won't be recommending you.
Stayed 7 nights in Apr 2025

10/10 Excellent

James

Stayed 4 nights in Mar 2025

6/10 Okay

Eduardo

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It wasn't what i expected seemed pretty run down, no real experience everything was taxi ride no shuttle services and the taxis charge a lot and each one is different , the extra activities were way too expensive 250 for an hour on a jet ski just ridiculous , 500 for 30 minute couple massages was just bizarre even with the all inclusive mainly just get drinks which is nice but you also trying to do some other sort of activities and the location is in some dead end run down corner
Stayed 4 nights in Apr 2025

10/10 Excellent

Stefon

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property.
Stayed 3 nights in Apr 2025

10/10 Excellent

Nkiru Ali

Great
Stayed 4 nights in Apr 2025

4/10 Poor

Arber

Disliked: Cleanliness, property conditions & facilities
The hotel staff was great. With that being said room furnitures ( fridge, TV and AC) were old. The restaurants ok with limited menu options. Buffet was good. For the restaurants in the resorts you had to make a reservation two days prior and you had to use the RIU app for it. Most of the time the app didn’t work. The beach area was the most disappointed, they provided chairs and towels chairs, but not umbrellas for the beach and they used “wind” excuses for not providing them. In the water, jet skis were driven inside the swimming area mostly by intoxicated people and resort personnel did not intervene. Over all, workers at the resorts were great but the property needs improvement in many areas.
Stayed 5 nights in Apr 2025

10/10 Excellent

karina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all is perfect.
Stayed 4 nights in Apr 2025

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although it’s definitely one of the older RIU properties and needs some updating, the staff were very helpful and friendly. Rooms were clean. The food was great. Lots of options and definitely fresh. Spa staff know their craft! Beautiful beach with lounge chairs and umbrellas. The pool deck should be power sprayed more often due to the local seagulls. Pool BBQ shack made the best BBQ chicken! Walking distance to shopping and taxis are readily available across the street.
Lots of shady spots by the pool
8th floor beach view
Chilling with our cappuccinos by the pool
8th floor view on the non pool side.  Very quiet even though it was a public beach.  You could purchase beers from the locals
Stayed 7 nights in Apr 2025

10/10 Excellent

Michael William

Liked: Cleanliness
Stayed 5 nights in Apr 2025

10/10 Excellent

tydreus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay the food, drinks and entertainment was excellent
Stayed 4 nights in Apr 2025

10/10 Excellent

Francine

Stayed 2 nights in Apr 2025

10/10 Excellent

Anna

Stayed 6 nights in Apr 2025

4/10 Poor

RaLinda

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Restaurants offered only institutional buffet for breakfast and lunch. Dinner at restaurants lacked variety. Small overcrowded beach. Limited experience if you want to do something besides eat and drink. Not worth the price I paid to stay.
Stayed 4 nights in Apr 2025

6/10 Okay

Nicole

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Rui is not all inclusive, you have to make reservations to eat and there were no available reservations during our entire stay. The staff was not very friendly overall. The alcohol is literally bottom of the barrel, you can’t even pay for an upgraded drink. The rooms had a strange smell. The location was nice, right on the beach, pool was nice. We would not stay here again.
Stayed 4 nights in Apr 2025

10/10 Excellent

Hope

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
N/a
Stayed 3 nights in Apr 2025

8/10 Good

Shakeh

Stayed 3 nights in Apr 2025

6/10 Okay

Johanna

Travelled with group
Liked: Staff & service
We were told when we got there that they were giving us a Room upgrade - but it was in fact not. The room looked nothing like the pictures online. Violence happening in room next door to us first night that we called front desk 2x and security came up just to knock on the door telling them to quiet down. Someone was getting hit and thrown around and they were just told to quiet down. It was the scariest thing I have ever woken up to from a deep sleep. Resort name Hats for all guests would be great. Hotel Shuttle to and from airport and straw market area would be helpful. American times shown on app for dining times as well as around the hotel. Snack type food at bar available all day was not ever told to us by hotel, but learned from another guest the last day of our stay. Need more types of snack food available at all times. Late night outdoor bar area should be open so people can enjoy the evening without having to be inside. Explain RIU bucks at the beginning of the stay at check in so guests know how to earn money and what it’s for. We didn’t know until midweek when someone offered us their money because they were leaving. Nonsmoking area out front so guests can sit and relax and no smoking at pool at all times. Shower in our room left a rust stain on floor from dripping nonstop. Bathroom floor is extremely slippery when someone showers because there is no ventilation or fan to turn on.
Stayed 7 nights in Apr 2025