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Grand Mercure Nasu Highlands Resort & Spa

4.0 star property

Photo gallery for Grand Mercure Nasu Highlands Resort & Spa

Hot springs
Sports facility
Exterior
Sports facility
Daily buffet breakfast (JPY 3960 per person)

Popular amenities

  • Pool
  • All-inclusive
  • 24/7 front desk
  • Breakfast available
  • Laundry
  • Parking included

Explore the area

Map
4449-2 Takakuhei, Nasu, Tochigi-ken, 325-0302
  • Nasu Rindo Lake
    ‪9 min walk‬
  • Nasu Safari Park
    ‪8 min drive‬
  • Nasu Highland Park
    ‪16 min drive‬
  • Fukushima (FKS)
    ‪45 min drive‬

Room options

View all photos for Classic Room, 2 Single Beds

Iron/ironing board, free WiFi

Classic Room, 2 Single Beds

  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room, 2 Single Beds, Mountain View

Iron/ironing board, free WiFi

Classic Room, 2 Single Beds, Mountain View

  • Sleeps 6
  • 2 Twin Beds

View all photos for Deluxe Suite, Multiple Beds

Iron/ironing board, free WiFi

Deluxe Suite, Multiple Beds

  • Sleeps 8
  • 4 Twin Beds

View all photos for Classic Room, 2 Single Beds

Iron/ironing board, free WiFi

Classic Room, 2 Single Beds

7.2 out of 10
Good
(9 reviews)
  • 36 sq m
  • Sleeps 8
  • 2 Twin Beds

View all photos for Superior Room, 2 Single Beds

Iron/ironing board, free WiFi

Superior Room, 2 Single Beds

8.6 out of 10
Excellent
(8 reviews)
  • 36 sq m
  • Sleeps 8
  • 2 Twin Beds

View all photos for Classic Japanese Style Room

Classic Japanese Style Room

Classic Japanese Style Room

7.4 out of 10
Good
(14 reviews)
  • 36 sq m
  • Sleeps 10
  • 4 Twin Futons

View all photos for Classic Family Style Room

Iron/ironing board, free WiFi

Classic Family Style Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 10
  • 4 Twin Beds

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About the area

Nasu

Located in Nasu, Grand Mercure Nasu Highlands Resort & Spa is a 2-minute drive from Nasu Rindo Lake and 9 minutes from Nasu Safari Park. .This family-friendly hotel is 4.3 mi (6.9 km) from Fujishiro Seiji Museum and 5.1 mi (8.2 km) from Onsenjinjya Shrine.

What's nearby

  • Nasu Rindo Lake - 9 min walk - 0.8 km
  • Nasu Safari Park - 8 min drive - 4.8 km
  • Fujishiro Seiji Museum - 10 min drive - 7.2 km
  • Nasu Highland Park - 16 min drive - 12.4 km
  • Nasu Animal Kingdom - 19 min drive - 17.3 km

Getting around

  • Kuroiso Station - 17 min drive
  • Fukushima Airport (FKS) - 54 min drive

Restaurants

  • ‪ゴーゴーカレー - ‬20 min walk
  • ‪NASUバイキング エルバージュ - ‬6 min drive
  • ‪レストラン蒸気機関車 - ‬5 min drive
  • ‪NASU GT CAFE - ‬4 min drive
  • ‪和匠ダイニング 菜す乃 - ‬6 min drive

About this property

Grand Mercure Nasu Highlands Resort & Spa

Family-friendly hotel with a sauna and a seasonal outdoor pool
Grand Mercure Nasu Highlands Resort & Spa offers 189 accommodations with slippers and hair dryers. Flat-screen televisions are featured in guestrooms.

Bathrooms include shower/tub combinations, bidets, and complimentary toiletries. This Nasu hotel provides complimentary wireless Internet access. Housekeeping is offered on request and irons/ironing boards can be requested.

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Public bath/onsen services include an indoor public bath (no minerals), an outdoor mineral hot springs (Japanese-style onsen), and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.
Stay in one of 189 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Housekeeping is provided on request, and irons/ironing boards can be requested.
Enjoy a range of recreational amenities, including hot springs, a sauna, and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, an arcade/game room, and shopping on site.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab dinner at Le　SENSORIEL, a restaurant that specializes in local and international cuisine. You can also grab snacks at the coffee shop/cafe. Buffet breakfasts are available daily from 7:00 AM to 9:30 AM for a fee.

Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Event facilities at this hotel consist of conference space and 6 meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:30 AM.
Le　SENSORIEL - This buffet restaurant specializes in local and international cuisine and serves breakfast and dinner.

All-inclusive details

All-inclusive room rates at Grand Mercure Nasu Highlands Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,960 per person
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Le　SENSORIEL

Things to do

  • Arcade/game room
  • Children's pool
  • Hot springs
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (on request)

Business services

  • 6 meeting rooms
  • Conference space

Outdoors

  • Garden

Spa

  • Hot springs
  • Public indoor bath (no minerals)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Mini-fridge

More

  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Late check-in subject to availability

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3960 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

The seasonal pool will be open from July to August
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is recommended for transportation to and from this property
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Rindoko Royal Hotel Nasu
Rindoko Royal Hotel
Rindoko Royal Nasu
Rindoko Royal
Rindoko Royal Hotel Japan/Nasu-Gun
Royal NASU
Royal Hotel Nasu Japan/Nasu-Gun
Royal Hotel NASU
Mercure Nasu Highlands & Nasu
Grand Mercure Nasu Highlands Resort & Spa Nasu
Grand Mercure Nasu Highlands Resort & Spa Hotel
Grand Mercure Nasu Highlands Resort & Spa Hotel Nasu

Grand Mercure Nasu Highlands Resort & Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 147 out of 351 reviews
Rating 8 - Good. 138 out of 351 reviews
Rating 6 - Okay. 46 out of 351 reviews
Rating 4 - Poor. 14 out of 351 reviews
Rating 2 - Terrible. 6 out of 351 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

SAYURI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Pavel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Serene child friendly
Stayed 1 night in Oct 2024

10/10 Excellent

Ya Qi Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large spacious rooms, friendly and helpful service, clean and relaxing onsen. Best bonus is free flow drinks (soft drinks, coffee and lots of alcohol) and snacks in the afternoons and nights!
Stayed 2 nights in Aug 2024

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family-friendly!

This is probably the most family-friendly hotel I’ve ever stayed at. Many young couples with babies; tons of kids up to about 7 years old. They have lots of toys, books (in Japanese), and even special suites for those ages.
Stayed 1 night in Aug 2020

6/10 Okay

Koichi

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
以前八ヶ岳にも連泊で伺い、とても良かったので今回も家族で連泊しました。全体的に満足度高かったのですが、1）連泊だと毎日同じご飯なので変化が欲しい、2）サラダ（ミニトマト）にカビが生えていたのが残念でスタッフの方にお伝えしました。
Stayed 4 nights in Apr 2025

8/10 Good

Azusa

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
子供の遊び場がありとても有意義に過ごすことができました！ウェルカムドリンクもアルコールからコーヒーやジュースまでおつまみもありどれもおいしかったです。 お部屋は階ごとで綺麗さは変わっていそうです。私が泊まったお部屋は少し壁紙にシミや床に飲み物をこぼした跡などがありましたが、不便なく過ごせています。ご飯の席も優遇が効いている場所もあり良かったです。バイキングは全て美味しいです！ただ、目玉商品があればいいのかなと思いました。 またぜひ利用したいです！
Stayed 1 night in Apr 2025

4/10 Poor

Emiko

Stayed 1 night in Apr 2025

10/10 Excellent

ITSUKI

Stayed 2 nights in Mar 2025

10/10 Excellent

miho

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
グランドメルキュールのスタッフの方々はとてが親切にしてくださってホテル内は過ごしやすかったです
Stayed 1 night in Apr 2025

8/10 Good

Futoshi

Liked: Staff & service
食事が美味しくて良かったです。 幸せでした。
Stayed 1 night in Apr 2025

10/10 Excellent

YUKO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

HIRONOBU

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
子供の遊び場所が大変良かったです。子供連れが多いはずです。また、オールインクルーシブで到着後のビール、おつまみも美味しく特に日光ラスクだと思いますが、美味しかったです。 難点として朝ごはんの時間が待ち時間が長くて大変でした、、、
Stayed 1 night in Mar 2025

6/10 Okay

??

Travelled with family and small children
Disliked: Amenities
ビールをたくさん飲むつもりで楽しみにしていたのに、ウェルカムドリンクと夕食の時にしか用意されておらず、ガッカリしました。 温泉後の喉をビールで潤したかったです。 バーにも、限られた酒類しかないなんて。飲むものが無く、結局は売店で缶ビールなどを買う羽目に。こちらに泊まったら飲み物には困らないと思っていましたので残念でした。
Stayed 1 night in Apr 2025

10/10 Excellent

Koichi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
非常に良かったです。 また行きたい。
Stayed 1 night in Mar 2025

8/10 Good

Yuko

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテルの方々はとても親切でキレイな所でした。 到着時間よりも早く着いてしまいましたが、ウェルカムドリンクも頂けて、とても満足しています。
Stayed 1 night in Mar 2025

8/10 Good

YOSHITARO

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Emiko

Stayed 1 night in Mar 2025

4/10 Poor

Keiko

Liked: Property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Hidetoshi

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
コスパは非常に良い。 2回目以降のホテルのシステムを理解してからの方がより満足できるかも。
Stayed 1 night in Mar 2025

8/10 Good

masao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Akihito

Stayed 1 night in Mar 2025

2/10 Terrible

Matsuri

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
入口とに公園みたいな広場があり喜んでました。入ってすぐにもこどもが遊べるスペースがありました。 ウェルカムドリンクのコーナーが充実していてドライスナックやラスクがおいしかった。ただナイトタイムは子連れだらけでゆっくりなんてできません。ワンドリンクくらい部屋にもって行けた方が静かに過ごせる空間になるんじゃないかと思いました。隠れてドリンクもっていく人がたくさん見受けられました。 時間になっても取りに行く客が多くスタッフはかわいそうでした。 大浴場はゆったりしてました。 ドライヤーはリファでなくパナソニックのドライヤーでした。 バイキングはチェックイン時間で予約になっていて16:00でチェックインしたら19:30の最終でがっかりした。時間になり楽しみに行っても皿は空で盛っていく物がなくて困った。補充が遅く時間内に食べれない。時間きれで食べきれず残したのが心残り。トングはベタベタ、しゃぶしゃぶお湯が汚いし交換一切しないので高そうな肉がかわいそうでした。、刺身においては品切れ。そそくさと札を隠しありえない。スタッフに伝えたら謝罪があり、翌日の朝食はちゃんとしてました。片付けはテキパキとしててよかったです。もっと早くしてほしかったです。 フロントやバイキング会場のトイレは替えのトイレットペーパーの芯と袋が散乱、ゴミ箱溢れて汚い。個室にゴミ箱ダストボックスあれば見た目きれいになったのにな。 春休みの時期で平日でもたくさん人がいるのも分かりますが、スタッフ不足が否めません。 いざ寝ようと思ったら常夜灯がきれてがっかり。廊下つけて寝ました。二度と行かないと思いました。 星がたくさんついていたので期待が高かった分がっかりが多かった。星もつけたくない。ただ高い金を払わされました。 マナーの悪い客もたくさんいたのは事実です。もう少し促すポップがあっても良いのでは。 さばけないだけの客を入れたのがミスなのだと思った。
Stayed 1 night in Mar 2025

8/10 Good

MAI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
子どもが遊ぶスペースがあり、子どもたちが楽しく遊んでいました。
Stayed 1 night in Mar 2025