4/10 Poor
Dimetriux
Travelled with partner
16 Jun 2025
Liked: Property conditions & facilities
1. We had to change rooms because smoke alarm kept going off at random moments (no smoke around us).
2. Food was hit or miss. Reminds you of Carnival cruise.
3. Room service was 1.5 hr late every day. They have an app but they dont bring at the time u requested. No show 2x
4. App doesn't always work when making reservations. There is a receptionist set up outside giftshop that can help you. She made us a reserv. but when we went to check in, the hostesses said she did see us on the list. (they print the list exactly at 5p) I inform her reservation was just made 15 mins ago. She said "she should have known better & then they proceed to talk badly about the girl at the giftshop for making the reservation. Finally a gentlemen comes over & tells them to seat us. FYI: there were only 2 other couples seated inside and it is now 6:10p
5. The excursion compay onsite does airport shuttle. They scheduled us for a 3:45AM departure. The lobby was pitch black w Zen music on the loud speaker. The attendees were all sleep. We say in dark w no way to ck out. they turn on lights once shuttle reach front gate. The lady told us we need to ck out, we told here there was not one at front desk. we waited again but no showed so we got in van but they would not allow us to leave out gate. We go back, he scribbles our name/room# on note.no receipt. HORRIBLE PROCESS!!!
Dimetriux
Stayed 7 nights in Jun 2025
