2/10 Terrible
Jessica
Travelled with family, Travelled with family and small children
18 Jun 2025
Disliked: Cleanliness
So, my mother and I chose this location because the reviews I had read on Expedia seemed to be overall good, especially for a summer weekend, the location, and the fact it was Fathers Day weekend. Every 5 steps we took in the room would turn the soles of our feet deep brown. The bottoms of my feet don't get even that stained and dirty walking outside at my home barefoot that quickly. Also, we had put the "do not disturb" sign on our door. We came back to find the vast majority of our room untouched except some fresh towels and soaps. We contacted the front desk after we discovered that the jewelry my mother had left on the bedside table was missing. The front desk said no one had gone into our room, so we got the New Braunfels police to the location. Upon review of the camera footage, ALL THREE housekeeping staff had gone into our room. Does it take 3 people to just bring in some towels and little soap bottles? Absolutely not, especially when the rest of the room was untouched. My mother's jewelry was stolen. She had made it known that she would not prosecute if the jewelry was returned, but none of the staff owned up to it. It was a true violation of privacy and theft. There was an absolutely bad and strong smell of jazz cabbage that permeated the halls. I don't care if someone wants to smoke, that's their personal choice, but I had my children with me. For whatever reason, there was a walmart shopping cart being used there as well.
Jessica
Stayed 2 nights in Jun 2025
