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Hilton New Orleans/St. Charles Avenue

4.0 star property

Photo gallery for Hilton New Orleans/St. Charles Avenue

Exterior
Meeting facility
Lobby
Bar (on property)
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Restaurant
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View map
333 Saint Charles Ave, New Orleans, LA, 70130
  • Place, Canal Street
    ‪3 min walk‬
  • Place, Bourbon Street
    ‪5 min walk‬
  • Place, Caesars Superdome
    ‪11 min walk‬
  • Airport, New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪20 min drive‬

Room options

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds

8.8 out of 10
Excellent
(6 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

8.4 out of 10
Very good
(56 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible, Bathtub

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible, Bathtub

10.0 out of 10
Exceptional
(2 reviews)
  • 23 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Bathtub

9.4 out of 10
Exceptional
(6 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible (Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Accesible, Roll-in Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (Accesible, Roll-in Shower)

8.8 out of 10
Excellent
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Hearing)

9.2 out of 10
Wonderful
(5 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Corner

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Corner

9.0 out of 10
Wonderful
(7 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

King Suite

  • Sleeps 4

Mobility Accessible Two Double Room with Tub

  • Sleeps 4

Hearing Accessible Two Double Room

  • Sleeps 4

Mobility Accessible King Room with Tub

  • Sleeps 2

Mobility Accessible One-Bedroom King Suite with Tub

  • Sleeps 4

Mobility Accessible King Room with Roll-In Shower

  • Sleeps 2

Hearing Accessible King Room

  • Sleeps 2

Junior Suite

  • Sleeps 2

View all photos for Junior Suite, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Double Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 Double Bed

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed, Corner

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Corner

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Bathtub (Accesible)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Bathtub (Accesible)

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed

10.0 out of 10
Exceptional
(4 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Corner King Room

  • Sleeps 2

Room With Double Bed-Non-Smoking

  • Sleeps 2

King Room-Non-Smoking

  • Sleeps 2

Two Double Room

  • Sleeps 4

Two Double Corner Room

  • Sleeps 4

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includes taxes & fees
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About the area

New Orleans

With a stay at Hilton New Orleans/St. Charles Avenue, you'll be centrally located in New Orleans, a short 6-minute walk from Bourbon Street and 11 minutes by foot from French Quarter Visitor Center. .This hotel is 0.7 mi (1.2 km) from Caesars Superdome and 0.8 mi (1.2 km) from Ernest N. Morial Convention Center.

What's nearby

  • Canal Street - 3 min walk - 0.3 km
  • Bourbon Street - 5 min walk - 0.5 km
  • Caesars New Orleans Casino - 10 min walk - 0.9 km
  • Caesars Superdome - 11 min walk - 1.0 km
  • Jackson Square - 15 min walk - 1.3 km

Getting around

  • St. Charles at Union Streetcar Stop - 1 min walk
  • New Orleans Union Passenger Terminal - 16 min walk
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 20 min drive

Restaurants

  • ‪Luke - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪French Truck Coffee - ‬2 min walk
  • ‪Streetcar Cafe - ‬1 min walk
  • ‪Fourth Wall - ‬2 min walk

About this property

Hilton New Orleans/St. Charles Avenue

Hilton New Orleans/St. Charles Avenue offers 252 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. 47-inch Smart televisions come with premium satellite channels, first-run movies, and pay movies. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers.

In-room wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 252 air-conditioned rooms featuring Smart televisions. 47-inch flat-screen televisions with satellite programming provide entertainment, while wireless internet access (surcharge) keeps you connected. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and concierge services. This hotel also features wedding services, a fireplace in the lobby, and a ballroom.
Enjoy Cajun/Creole cuisine at Luke, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Full breakfasts are available daily from 7 AM to 10 AM for a fee.
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in New Orleans? This hotel has 10000 square feet (929 square meters) of space consisting of conference space and meeting rooms.
Full breakfasts are available for a surcharge and are served each morning between 7 AM and 10 AM.
Luke - This restaurant specializes in Cajun/Creole cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 4.95 per night)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Valet parking on site (USD 52 per night; includes in/out privileges)
  • Limited on-site valet parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7 AM to 10 AM for a fee: USD 20 to 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Luke

Things to do

  • 24-hour gym
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10,000 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 18 floors
  • Ballroom
  • Banquet hall
  • Built in 1926
  • Designated smoking areas
  • Fireplace in lobby
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 47-inch smart TV with premium cable/satellite channels
  • First-run films
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 5 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 100
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per night
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 29.19 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 20 to 30 per person
  • Fee for in-room wireless internet: USD 4.95 per night (rates may vary)
  • Valet parking fee: USD 52 per night (in/out privileges)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 100 (subject to availability)
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Charles
Hilton Charles Hotel
Hilton Charles Hotel New Avenue Orleans/St.
Hilton New Orleans/St. Charles Avenue
Hilton New Orleans/St. Charles Avenue Hotel
Hilton Orleans/St. Charles Avenue Hotel
Hilton Orleans/St. Charles Avenue
Hilton New Orleans / St Charles Ave Hotel New Orleans
Hilton New Orleans/St. Charles Avenue Hotel
Hilton New Orleans/St. Charles Avenue New Orleans
Hilton New Orleans/St. Charles Avenue Hotel New Orleans

Hilton New Orleans/St. Charles Avenue Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 564 out of 1007 reviews
Rating 8 - Good. 232 out of 1007 reviews
Rating 6 - Okay. 99 out of 1007 reviews
Rating 4 - Poor. 57 out of 1007 reviews
Rating 2 - Terrible. 55 out of 1007 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Hajar

Business traveller
Liked: Cleanliness
Disliked: Amenities
Amenities were not great, the staff was not the friendliest for the price we paid and they charged us for a water bottle we did not use, it was 2$ only but it is the principle of the thing.
Stayed 4 nights in Feb 2026

8/10 Good

Mercedes

Liked: Cleanliness, amenities, property conditions & facilities
Staff - friendly and helpful and the restaurant
Stayed 4 nights in Jan 2026

10/10 Excellent

Melissa

Liked: Cleanliness, amenities, property conditions & facilities
Great service
Stayed 3 nights in Jan 2026

10/10 Excellent

Anita

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great location and accessibility to food and Canal Street along with jazz clubs. The price was right for a weekend getaway. I would definitely stay again.
Stayed 3 nights in Jan 2026

10/10 Excellent

April

Stayed 2 nights in Jan 2026

10/10 Excellent

Rosa

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Everything was impecable
Stayed 1 night in Jan 2026

8/10 Good

Rhonda

Stayed 2 nights in Jan 2026

6/10 Okay

Eric

Stayed 2 nights in Jan 2026

10/10 Excellent

Paul

Stayed 4 nights in Jan 2026

10/10 Excellent

Vanessa

Business traveller
Liked: Cleanliness, staff & service, amenities
I loved my stay. Everyone, the staff was friendly and helpful. Room clean, building clean. Beautiful staff and stay.
Stayed 3 nights in Jan 2026

10/10 Excellent

Richard, Stockton

Stayed 2 nights in Jan 2026

10/10 Excellent

Lawrence S. Hall

Stayed 2 nights in Jan 2026

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room clean, comfortable, great location, and quiet.
Stayed 4 nights in Jan 2026

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities
Good location. Friendly staff.
Stayed 2 nights in Jan 2026

10/10 Excellent

Marybeth, Stamford

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location - beautiful clean hotel . Super comfy bed . This will be my go to hotel for New Orleans .
Stayed 3 nights in Jan 2026

6/10 Okay

Bailey

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
Upon check-in, guest manager was frustrated because I booked through Expedia and said she dislikes them. Couch was sticky. No linens for pull-out sofa. Windows dirty so not a good view to look out. Loud streetcar not disclosed online. Will not book here again. Club Wyndham was so much nicer for the previous three nights (we added this one last-minute).
Stayed 1 night in Jan 2026

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in a quiet area of town, and other than the amount of unhoused people asking for money is not too bad. The TV was working but had large bright spots on the screen and were distracting. The refrigerator door was broken and had to be propped up to close. The room was very large and could of used a couch or something rather than just two chairs. This is an old building but has great interior styling and tile. For the most part we enjoyed our stay.
Stayed 4 nights in Jan 2026

4/10 Poor

John

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
There was no hot water. We complained 3 times and it was never fixed. There were hidden fees I was charged at check-in totaling about $150-$180. The mattresses and pillows were terrible. The beds were like flat rocks, and the pillows offered no support (they were very old feather pillows). The TV had blown LEDs, and was basically impossible to watch. The only redeeming quality about this hotel was the staff. Friendly and professional. The in-house restaurant (Luke's) was OK (3/5) but very overpriced. However the fresh/raw oysters were great. Happy hour is the best time to go because the raw bar and cocktails are half price.
Stayed 2 nights in Dec 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!
Stayed 4 nights in Dec 2025

10/10 Excellent

Paul

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 3 nights in Dec 2025

6/10 Okay

Ben

Disliked: Cleanliness, room comfort
Cleaning crew left a tied bag of garbage in the middle of the room. Shower water temp fluctuated wildly between very cool to very warm the entire time.
Stayed 2 nights in Dec 2025

8/10 Good

Bonnie

Stayed 2 nights in Dec 2025

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness
The vibe was amazing. Proximity to the French Quarter was a winner.
Stayed 2 nights in Dec 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service
Nice
Stayed 2 nights in Sep 2025

4/10 Poor

Crystal kay

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
The bed was old and uncomfortable and the shower wouldnt get hot. The food at the restaurant was over priced and the selection was minimal.
Stayed 4 nights in Dec 2025