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Aloft New York Chelsea

3.0 star property

Photo gallery for Aloft New York Chelsea

Exterior
Bar (on property)
Bar (on property)
Down duvets, minibar, in-room safe, desk
Fitness facility

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Parking available

Explore the area

View map
132 West 28th Street, New York, NY, 10001
  • Place, Madison Square Garden
    ‪6 min walk‬
  • Place, Empire State Building
    ‪8 min walk‬
  • Place, Times Square
    ‪16 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪28 min drive‬

Room options

View all photos for Room, 2 Queen Beds, City View

Down duvets, minibar, in-room safe, desk

Room, 2 Queen Beds, City View

9.2 out of 10
Wonderful
(27 reviews)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View

Down duvets, minibar, in-room safe, desk

Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(35 reviews)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 1 King Bed

Down duvets, minibar, in-room safe, desk

aloft, Room, 1 King Bed

8.8 out of 10
Excellent
(76 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds

Down duvets, minibar, in-room safe, desk

aloft, Room, 2 Queen Beds

9.4 out of 10
Exceptional
(21 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, City View (Mobility/Hearing Accessible, Tub)

Down duvets, minibar, in-room safe, desk

Room, 2 Queen Beds, City View (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, City View (Mobility/Hearing Access, Roll-In Shwr)

Down duvets, minibar, in-room safe, desk

Room, 2 Queen Beds, City View (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(1 review)
  • City view
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View (Mobility/Hearing Accessible, Tub)

Down duvets, minibar, in-room safe, desk

Room, 1 King Bed, City View (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Down duvets, minibar, in-room safe, desk

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

9.6 out of 10
Exceptional
(10 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Down duvets, minibar, in-room safe, desk

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

View from property
NEW YORKER BY LOTTE HOTELS
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.1 out of 5, Very good, 6,486 reviews
The price is NZ$290
includes taxes & fees
29 Mar - 30 Mar
NEW YORKER BY LOTTE HOTELS

About the area

New York

With a stay at Aloft New York Chelsea, you'll be centrally located in New York, a short 6-minute walk from Madison Square Garden and 10 minutes by foot from Empire State Building. .This hotel is 1 mi (1.6 km) from Times Square and 1.1 mi (1.8 km) from Rockefeller Center.

What's nearby

  • 5th Avenue - 5 min walk - 0.4 km
  • Madison Square Garden - 6 min walk - 0.6 km
  • Empire State Building - 8 min walk - 0.7 km
  • Times Square - 16 min walk - 1.4 km
  • Grand Central Terminal - 19 min walk - 1.6 km

Getting around

  • 28 St. Station (7th Av.) - 2 min walk
  • New York W 32nd St. Station - 6 min walk
  • LaGuardia Airport (LGA) - 34 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪The Fleur Room - ‬2 min walk
  • ‪Playa Bowls - ‬3 min walk
  • ‪Taqueria By El Prieto - ‬3 min walk

About this property

Aloft New York Chelsea

Aloft New York Chelsea offers 234 air-conditioned accommodations with minibars and safes. Beds feature down comforters. 42-inch Smart televisions come with cable channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 50+ Mbps. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Make yourself at home in one of the 234 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Make use of convenient amenities such as complimentary wireless internet access, a television in a common area, and a banquet hall.
Enjoy a meal at Re:Fuel or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a computer station, express check-in, and express check-out.
Continental breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Re:Fuel - Onsite restaurant.
WXYZ Bar - Onsite bar. Happy hour is offered. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour offsite parking (USD 75 per night); reservations required
  • Secured valet parking on site (USD 85 per night)
  • Limited on-site valet parking

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:30 AM for a fee: USD 10 to 30 for adults and USD 10 to 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Re:Fuel
  • WXYZ Bar

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Magnifying mirror
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 32 floors
  • Banquet hall
  • Built in 2023
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Guests are required to download the property's Bonvoy mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 50 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 10 to 30 for adults, and USD 10 to 30 for children
  • Secured valet parking fee: USD 85 per night
  • Offsite parking fee: USD 75 per night (0.2 mi away; open 24 hours)
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Parking height restrictions apply

Property is also known as

Aloft New York Chelsea Hotel
Aloft New York Chelsea New York
Aloft New York Chelsea Hotel New York

Aloft New York Chelsea Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 874 out of 1257 reviews
Rating 8 - Good. 252 out of 1257 reviews
Rating 6 - Okay. 82 out of 1257 reviews
Rating 4 - Poor. 23 out of 1257 reviews
Rating 2 - Terrible. 26 out of 1257 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Christian

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean
Stayed 3 nights in Dec 2025

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was great
Stayed 2 nights in Dec 2025

10/10 Excellent

Bradley

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff Was Fantastic They Even Put A Happy Birthday Card On My Bed At Check-In!! 😊
Stayed 1 night in Dec 2025

10/10 Excellent

Ashley

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Clean, friendly staff, and conveniently located in the city.
Stayed 3 nights in Dec 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
Great location and staff were excellent.
Stayed 2 nights in Dec 2025

10/10 Excellent

Melanie, Berea

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and comfortable. Staff were professional and helpful. I would stay here again.
Stayed 3 nights in Dec 2025

10/10 Excellent

shih yin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff at the front desk and bar
Stayed 1 night in Dec 2025

10/10 Excellent

Juan

Liked: Cleanliness, amenities
Awesome
Stayed 1 night in Dec 2025

10/10 Excellent

Hany

Stayed 4 nights in Dec 2025

10/10 Excellent

Susan

Stayed 3 nights in Dec 2025

6/10 Okay

Donald

Stayed 1 night in Nov 2025

10/10 Excellent

Linda

Stayed 1 night in Dec 2025

10/10 Excellent

Natasha

Very clean property. Staff
Stayed 2 nights in Dec 2025

6/10 Okay

Aylin, Pittsford

Liked: Staff & service
Unfortunately, our stay at Aloft was pretty average. The lobby which was half-storage for suitcases, was chaotic. Front desk staff was kind. We were given a room on 2nd floor (201) facing the street, over the front door’s awning. The thermostat stayed at 69F and didn’t go higher. It was a a small room in which they had squeezed 2 queen beds. It had a tiny bathroom with no hooks to hang towels or enough shelves for toiletries. Though water pressure was good, it was very cloudy and could not drink it. The beds were comfy but it wasn’t a relaxing room to come back to after a busy day in NYC.
Stayed 2 nights in Dec 2025

8/10 Good

Luis

Liked: Cleanliness, amenities
Room was spotless.
Stayed 1 night in Dec 2025

10/10 Excellent

Michelle, Huntington Beach

Stayed 3 nights in Aug 2025

8/10 Good

Kari Ann

Liked: Cleanliness, amenities, property conditions & facilities
Clean room nice staff
Stayed 3 nights in Dec 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed the stay - convenient to Subway, quieter street and modern vibe.
Stayed 3 nights in Dec 2025

2/10 Terrible

Jose

Stayed 1 night in Dec 2025

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, staff & service
I don’t recommend this hotel at all. It rates at a 9.2 but I would say it’s a 2.9. From the check in to the check out it’s clearly a hot mess. So when you get there before 4pm check in they won’t give you a room which I totally understand and agree, but the big issue is there are no secure rooms to hold your baggage, so what they do is take your bag and store it up against the window with no security measures. How? Are you kidding? You store the bags against a window near the entrance/exit for people to steal?? Dumb… Ok, so now you get your room, which is for two people, only one towel? one high roll tp? no tissues? Ok? So I get it, it’s a busy holiday season, then maybe you need more help? Maybe the Manager needs to jump in and help? Clearly Victor was delayed in thinking of getting people moving into their rooms. Bottom Line… total failure of leadership and management, definitely would not stay there ever again. It’s a shame, oh well.
Stayed 1 night in Dec 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities
Room was clean and amenities of a good size (shower, washroom...etc) Closet space not so much
Stayed 2 nights in Dec 2025

4/10 Poor

Janet

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
All of the above. The shower curtain didn't even reach the floor and our bathroom was swamped with water every time we took a shower. The staff was slow to repond to requests and room amenities were lacking. I would not recommend this hotel to anyone!
Stayed 3 nights in Dec 2025

6/10 Okay

Michael

Liked: Staff & service, property conditions & facilities
Overall good hotel and perfectly located. The walls are paper thin and you can hear everyone around you.
Stayed 1 night in Nov 2025

10/10 Excellent

Norman

Liked: Cleanliness, staff & service
Clean room, friendly staff.
Stayed 1 night in Nov 2025

10/10 Excellent

IVONNE

Just
Stayed 4 nights in Dec 2025