The staff was wonderful, from check-in, to housekeeping, to security, to bistro servers, all were friendly, polite, talkative, and hospitable. The location of the hotel is both positive and negative. Positives are proximity to the NYC experiences-food, shows, energy, sights, sounds, and entertainment. The negatives are being exposed to the sights, sounds, and smells of the NYC experience. Even with the negatives, I would still rate this hotel a solid 9.5 out of 10!