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Sheraton New York Times Square Hotel

4.0 star property

Photo gallery for Sheraton New York Times Square Hotel

Exterior
55-inch flat-screen TV with cable channels, TV, pay films
Meeting facility
Premier Room, 2 Double Beds, Non Smoking, City View
Bar (on property)

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Pet-friendly

Explore the area

Map
811 7th Ave, New York, NY, 10019
  • Broadway
    ‪1 min walk‬
  • Times Square
    ‪5 min walk‬
  • Rockefeller Center
    ‪8 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪13 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 Queen Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Traditional Room, 1 Queen Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 Queen Bed

Traditional Room, 1 Queen Bed

Traditional Room, 1 Queen Bed

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 1 King Bed

1 bedroom, premium bedding, pillow-top beds, in-room safe

Traditional Room, 1 King Bed

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

1 bedroom, premium bedding, pillow-top beds, in-room safe

Traditional Room, 2 Double Beds

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

1 bedroom, premium bedding, pillow-top beds, in-room safe

Superior Room, 1 King Bed

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

1 bedroom, premium bedding, pillow-top beds, in-room safe

Superior Room, 2 Double Beds

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed, Non Smoking, City View

Premier Room, 1 King Bed, Non Smoking, City View

Premier Room, 1 King Bed, Non Smoking, City View

  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds, Non Smoking, City View

Premier Room, 2 Double Beds, Non Smoking, City View

Premier Room, 2 Double Beds, Non Smoking, City View

  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

City view

Room, 1 King Bed

  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds

  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed

  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the area

New York

A stay at Sheraton New York Times Square Hotel places you in the heart of New York, steps from Broadway and Broadway Theatre. .This hotel is 0.2 mi (0.4 km) from Times Square and 0.3 mi (0.4 km) from Radio City Music Hall.

What's nearby

  • Broadway - 1 min walk - 0.0 km
  • Times Square - 5 min walk - 0.4 km
  • Rockefeller Center - 8 min walk - 0.7 km
  • 5th Avenue - 8 min walk - 0.7 km
  • Grand Central Terminal - 17 min walk - 1.5 km

Getting around

  • 7 Av. Station (E 53rd St.) - 1 min walk
  • Grand Central - 42 St. Station - 18 min walk
  • LaGuardia Airport (LGA) - 36 min drive

Restaurants

  • ‪Ellen's Stardust Diner - ‬2 min walk
  • ‪Shake Shack - ‬2 min walk
  • ‪La Grande Boucherie - ‬2 min walk
  • ‪Library Bar - ‬1 min walk
  • ‪Famous Original Ray's Pizza - ‬1 min walk

About this property

Sheraton New York Times Square Hotel

Hotel with a restaurant, steps from Broadway
Sheraton New York Times Square Hotel offers 1780 accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Stay in one of 1780 guestrooms featuring flat-screen televisions. Your pillowtop bed comes with premium bedding. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and concierge services. This hotel also features gift shops/newsstands, wedding services, and a ballroom.
Enjoy a meal at Hudson Market or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:30 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in New York? This hotel has 36000 square feet (3344 square meters) of space consisting of a conference center and 33 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 11:00 AM and on weekends between 7:00 AM and 11:30 AM.
Hudson Market - This café specializes in American cuisine and serves breakfast only.
Library Bar - This café specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 19.95 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 75 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; USD 35 to 40 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Hudson Market
  • Library Bar

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • Free cot
  • Grocery/convenience store
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 33 meeting rooms
  • Business centre
  • Conference centre (36,000 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Raised toilet seat
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1,962 buildings
  • 50 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 150
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from January 24 2025 to June 30 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Front desk
  • Lobby
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 40.16 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 35 to 40 per person
  • Fee for in-room wireless internet: USD 19.95 per day (rates may vary)
  • Self parking fee: USD 75 per day
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 150 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 62 mi (100 km) of the property will not be allowed to check in
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Sheraton New York Times Square
New York Times Square Sheraton
Sheraton New York City
Sheraton Hotel New York Times Square
Sheraton New York Times Square
Sheraton New York Times Square Hotel
New York City Sheraton
Sheraton Hotel New York
Sheraton New York Times Square
Sheraton New York Hotel & Towers
Sheraton New York Hotel And Towers
Sheraton New York Towers
Sheraton New York Times Square Hotel Hotel
Sheraton New York Times Square Hotel New York
Sheraton New York Times Square Hotel Hotel New York

Sheraton New York Times Square Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 1426 out of 3681 reviews
Rating 8 - Good. 937 out of 3681 reviews
Rating 6 - Okay. 638 out of 3681 reviews
Rating 4 - Poor. 332 out of 3681 reviews
Rating 2 - Terrible. 348 out of 3681 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Tracie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Thierry

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Heart of NYC. Heavy construction is underway but overall good price-to-value.
Stayed 5 nights in Mar 2025

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service
This place is always hopping, day or night the lobby is always full. The construction work happening immediately inside the front doors makes things even more crowded. The hotel has one, that I found, water bottle filler, and it does not work. Google maps incorrectly shows a 5 minute walk to the hotel from the 1 train as only the front doors are accessible, the others are blocked off. So it is more like a 10 minute walk. We were told that a $35 credit per day would be combined and could be used as $70 on day 2 of our 2 night stay. We weren't told that we would have to ask for that and even AFTER asking, we were still only given the $35 credit. But, the room was nice and fairly quiet. View was decent from the 36th floor. Staff was nice and accommodating.
Stayed 2 nights in Mar 2025

8/10 Good

Valentina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect location in time square
Stayed 4 nights in Mar 2025

6/10 Okay

Laura

Stayed 1 night in Mar 2025

8/10 Good

Kanako

Liked: Staff & service, property conditions & facilities
Location is so convenient.
Stayed 4 nights in Mar 2025

8/10 Good

Stig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

6/10 Okay

Jeffrey

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
The location was great and the desk staff was good. The lobby is under renovation so the 7th Ave exits are closed- actually a little unnerving. The elevators are very slow but there is a security system that seems to work so it is a trade-off of convenience and speed for safety. Even leaving a floor there was a lengthy wait for an elevator. The rooms are clean and some items, such as the bedside plugs, are showing wear and didn’t see to work.
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Had an excellent stay!

We really enjoyed this hotel. The location is perfect for tourists. The elevator system is effecient after you learn how to use it (there are kiosks near them to select the floor you want). The lobby is under construction, but we had read that before coming and were not caught by surprise. Baggage hold company was quick and efficient if you need them to watch you bags before or after check out ($6 per bag). Doorman was great at giving us tip of how to best execute our plans and getting us a cab when needed. The room cleaning was also great. Best we could remeber since Covid for sure. We were given a credit for each night for their lounge area which is a baby starbucks during the day and bar by night. But this was great to get drinks and snacks in the morning before heading out for site seeing. We will definitely stay here again.
Stayed 3 nights in Mar 2025

8/10 Good

Troy Garrett

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The bathrooms could use an update and they have hidden fees that they charge each day called a destination fee, but all in all it’s a decent hotel that’s located close to Times Square.
Stayed 5 nights in Mar 2025

6/10 Okay

Valery

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2025

8/10 Good

John

Liked: Cleanliness, staff & service
Very convenient to the Time Sq area. The hotel was under construction and was messy. Restaurant and Bar staff was very grumpy.
Stayed 1 night in Mar 2025

4/10 Poor

Predu

Disliked: Staff & service, property conditions & facilities
Check in : lady there was bored and in way rude not answering questions asked me to be patient , will tell me … at the end she did not answer my questions.
Stayed 4 nights in Mar 2025

6/10 Okay

Irma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Rachel

Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Dinora E.

Stayed 1 night in Mar 2025

6/10 Okay

Albert

Liked: Cleanliness
Stayed 5 nights in Mar 2025

8/10 Good

Lisa, Issaquah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Anthony who checked me in was nice. Needs better bar staff.
Stayed 4 nights in Mar 2025

6/10 Okay

William

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Five Star Location With Two Star Service

Great location with mediocre accommodations.
Stayed 3 nights in Mar 2025

6/10 Okay

Carly

Disliked: Cleanliness, property conditions & facilities
Good location. They did not have the room ready when we needed. The room was not clean, with old towels still in main area of the bedroom & stains on the comforter.
Stayed 1 night in Mar 2025

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, beautiful hotel

We've stayed here twice and really like the location- close to Times Square, Central Park, the Moma, and Rockefeller Center. The lobby was under construction this stay, which was a little chaotic, but I'm looking forward to the final results because it was already a really nice lobby. If you can, request to stay on floors 21-28- they have their own hallway of elevators in the lobby that are a lot less crowded than the main elevators, which can take 20 minutes if a large group just checked in. The elevator situation was my only complaint on my last stay- I ended up taking my luggage down 9 floors of stairs because the elevator was taking over 15 minutes. My daughter walked to floor 18 on this trip for the same reason. But being on floors 21-28 with their own elevators helped a lot.
Stayed 3 nights in Mar 2025

10/10 Excellent

Michael Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. A few blocks away from both Central Park and Times Square. Public transportation is ample and convenient. Very walkable area. We were blown away by the MOMA and there are so many splendid restaurants nearby.
Stayed 5 nights in Mar 2025

6/10 Okay

Yini

Travelled with family
Disliked: Cleanliness

Cleaning not to standard

There was a string of long hair on the shower wall (which does not belong to any of us since we all have short hair) since the day we came and it has been there since the day we left
Stayed 3 nights in Mar 2025

8/10 Good

Hilary, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Main entrance was under renovation. Starbucks was temporarily available in the Library restaurant. Minimal staff looking after the food and drink so could be very slow if you got there at the wrong time. Library restaurant was expensive so would recommend checking out the local eateries. If you are fortunate enough to get a food and beverage credit that really helps. I was given $35 a day. Room had the necessities. Would have liked body wash but soap bars work. Not sure that the bath was cleaned during my stay even though the rest of the bathroom was cleaned. Plenty of towels. Bed was quite high but comfortable. Times Square and Broadway shows are a short walk away. Hop on/Hop Off buses are also close by and provide a great start to sightseeing. Central Park is within walking distance. Not the cheapest hotel but it does have packages and is in a good spot for access to many tourist attractions.
Stayed 5 nights in Mar 2025

6/10 Okay

Louis

Travelled with family
Liked: Staff & service
The hotel room was a bit outdated. Our blinds didn’t work and had to get them fixed. The light bulbs were very bright for the lamps and every time we turned light on it was super bright in room. We were happy with the service and location but for the amount of money spent, I felt the quality could have been better.
Stayed 1 night in Mar 2025