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Sheraton New York Times Square Hotel

4.0 star property

Photo gallery for Sheraton New York Times Square Hotel

Experience the city from a unique perspective with breathtaking views of the urban landscape.
Relax in a stylish room with a panoramic city view, plush sofa, and elegant decor.
Step into a welcoming lobby with a grand staircase, reception desk, and patterned carpet.
Enjoy a drink at the bar, where guests can socialize and relax.
Relax in the cozy lounge area with a fireplace, comfortable seating, and a large window offering a view of the street.

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Pet-friendly
  • Housekeeping

Explore the area

Map
811 7th Ave, New York, NY, 10019
  • Broadway
    ‪1 min walk‬
  • Times Square
    ‪5 min walk‬
  • Rockefeller Center
    ‪8 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪13 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Relax in a serene space with a comfortable sofa, neatly made bed, and a bedside table with a lamp.

Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

Two large beds with matching headboards and a desk near a window with city views.

Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

7.4 out of 10
Good
(8 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 Queen Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Relax in a serene space with a comfortable sofa, neatly made bed, and a bedside table with a lamp.

Traditional Room, 1 Queen Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Relax in a serene space with a comfortable sofa, neatly made bed, and a bedside table with a lamp.

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 Queen Bed

Traditional Room, 1 Queen Bed

Traditional Room, 1 Queen Bed

8.0 out of 10
Very good
(157 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 1 King Bed

Relax in comfort with a large bed, desk, and TV, plus a city view from the window.

Traditional Room, 1 King Bed

7.8 out of 10
Good
(94 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Relax in a serene space with a comfortable sofa, neatly made bed, and a bedside table with a lamp.

Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Relax in a stylish room with two beds, a flat-screen TV, and a desk for work or relaxation.

Traditional Room, 2 Double Beds

7.6 out of 10
Good
(312 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Relax in comfort with a large bed, desk, and TV, plus a city view from the window.

Superior Room, 1 King Bed

7.4 out of 10
Good
(23 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Relax in a stylish room with two beds, a flat-screen TV, and a desk for work or relaxation.

Superior Room, 2 Double Beds

7.4 out of 10
Good
(132 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed, Non Smoking, City View

Enjoy a comfortable stay in this stylish room with a large bed, flat-screen TV, and city view.

Premier Room, 1 King Bed, Non Smoking, City View

8.4 out of 10
Very good
(30 reviews)
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds, Non Smoking, City View

Relax in a spacious room with a large bed, separate seating area, and city views.

Premier Room, 2 Double Beds, Non Smoking, City View

7.6 out of 10
Good
(23 reviews)
  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Skyscrapers stand tall in the city's vibrant downtown area.

Room, 1 King Bed

  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Two large beds with matching headboards and a desk near a window with city views.

Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

7.2 out of 10
Good
(17 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds

  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed

Relax in this stylish room with a large bed, flat-screen TV, and city views.

Executive Suite, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(2 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the area

New York

A stay at Sheraton New York Times Square Hotel places you in the heart of New York, steps from Broadway and Broadway Theatre. .This hotel is 0.2 mi (0.4 km) from Times Square and 0.3 mi (0.4 km) from Radio City Music Hall.

What's nearby

  • Broadway - 1 min walk - 0.0 km
  • Times Square - 5 min walk - 0.4 km
  • Rockefeller Center - 8 min walk - 0.7 km
  • 5th Avenue - 8 min walk - 0.7 km
  • Grand Central Terminal - 17 min walk - 1.5 km

Getting around

  • 7 Av. Station (E 53rd St.) - 1 min walk
  • Grand Central - 42 St. Station - 18 min walk
  • LaGuardia Airport (LGA) - 36 min drive

Restaurants

  • ‪Ellen's Stardust Diner - ‬2 min walk
  • ‪La Grande Boucherie - ‬2 min walk
  • ‪Library Bar - ‬1 min walk
  • ‪Famous Original Ray's Pizza - ‬1 min walk
  • ‪Beast & Butterflies - ‬2 min walk

About this property

Sheraton New York Times Square Hotel

Hotel with a restaurant, steps from Broadway
Sheraton New York Times Square Hotel offers 1780 accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Stay in one of 1780 guestrooms featuring flat-screen televisions. Your pillowtop bed comes with premium bedding. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and concierge services. This hotel also features gift shops/newsstands, wedding services, and a ballroom.
Enjoy a meal at Hudson Market or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:30 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in New York? This hotel has 36000 square feet (3344 square meters) of space consisting of a conference center and 33 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 11:00 AM and on weekends between 7:00 AM and 11:30 AM.
Hudson Market - This café specializes in American cuisine and serves breakfast only.
Library Bar - This café specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 19.95 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 75 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; USD 35 to 40 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Hudson Market
  • Library Bar

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • Free cot
  • Grocery/convenience store
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 33 meeting rooms
  • Business centre
  • Conference centre (36,000 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Raised toilet seat
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1,962 buildings
  • 50 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 150
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 40.16 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 35 to 40 per person
  • Fee for in-room wireless internet: USD 19.95 per day (rates may vary)
  • Self parking fee: USD 75 per day
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 150 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 62 mi (100 km) of the property will not be allowed to check in
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Sheraton New York Times Square
New York Times Square Sheraton
Sheraton New York City
Sheraton Hotel New York Times Square
Sheraton New York Times Square
Sheraton New York Times Square Hotel
New York City Sheraton
Sheraton Hotel New York
Sheraton New York Times Square
Sheraton New York Hotel & Towers
Sheraton New York Hotel And Towers
Sheraton New York Towers
Sheraton New York Times Square Hotel Hotel
Sheraton New York Times Square Hotel New York
Sheraton New York Times Square Hotel Hotel New York

Sheraton New York Times Square Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 1551 out of 4117 reviews
Rating 8 - Good. 1018 out of 4117 reviews
Rating 6 - Okay. 746 out of 4117 reviews
Rating 4 - Poor. 388 out of 4117 reviews
Rating 2 - Terrible. 414 out of 4117 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in process was insane, but once we finally got to our room the stay was lovely.
Stayed 1 night in May 2025

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Atalia

Stayed 3 nights in May 2025

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

6/10 Okay

Karla

Travelled with group
Liked: Cleanliness, staff & service
Primero que nada el lobby esta en remodelación , por lo tanto la entrada y la salida al hotel está super saturada y reducida no hay donde sentarte tampoco , el restaurante solo esta abierto por la tarde, el Starbucks cierra a las 3 y super lentos y mal servicio, cuando llegamos nuestras almohadas olían a humedad, 1 shampoo tamaño miniatura para dos personas dove y un acondicionador para este hotel sus suplementos de baño muy malas! Llamamos y pedimos mas la camarera se porto super linda y resolvio al dia siguiente lo de la cama y lo del shampoo , El papel tapiz despegado en el baño, asi que quede un poco decepcionada , ya se ve un poco viejo. Las camas cómodas y la recepción muy amables y rápidos, dejar tus maletas en el check out o in cobran 6 dlls por cada una lo cual no esta bien que te cobren ! Nos pusieron en un cuarto que tenia conexión con otros dos y se escuchaba como si estuvieran en nuestra habitación , yo creo que no volvería .
Stayed 3 nights in May 2025

6/10 Okay

Kristy

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Stayed 3 nights in May 2025

6/10 Okay

George

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The room was clean and the bed was comfortable but the lobby was chaotic... construction areas + ridiculously long line wending through crowds coming and going = delay, noise, no room to move around, long elevator waits. This is NOT a 4-star property, so add misrepresentation to the list. No working minibar/fridge. Not likely to come back.
Stayed 2 nights in May 2025

8/10 Good

Kareen

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was extremely expensive
Stayed 3 nights in May 2025

4/10 Poor

Angel

Disliked: Staff & service, amenities, property conditions & facilities
Not impressed
Stayed 1 night in May 2025

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I stayed in the Sheraton with my family for a visit to New York. The hotel lobby was being renovated while we were there but this was made clear at the booking stage. Check in was a very pleasant experience in a very busy check in area. The hotel is relatively dated with older decor in the rooms. Some wallpaper was flaking and rooms need a refresh but everything was clean. Having said that the beds very very comfortable. If you are staying here you cannot beat the location and thats what you are paying for. Staff are very friendly and courteous.
Stayed 5 nights in Apr 2025

10/10 Excellent

Candace, Allenhurst

Liked: Cleanliness, staff & service
Hotel was great, but lots of construction going on in the lobby.
Stayed 3 nights in May 2025

6/10 Okay

Cara

Didn’t feel like a four star hotel. The lobby was crammed because it seemed to be under construction, but it was very small and very busy. Room was small which is expected for NY, but felt run down. It took ten minutes to get through on the phone and we had to wait 25 minutes to check our luggage and pay for them to store them for a few hours when we checked out. Busy hotel centrally located for a decent price. Nothing special.
Stayed 1 night in May 2025

10/10 Excellent

Nena, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing was too long line at arrival. We were tired. Everything else was fine. I loved the pillows, we all did. Also towel quality was good. We are satisfied all in all
Stayed 2 nights in May 2025

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent services
Stayed 1 night in Mar 2025

6/10 Okay

Nathan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked the hotel's location and the rooms were clean. The front desk staff were not very welcoming during check-in, however the staff on shift during check out were very friendly.
Stayed 3 nights in May 2025

8/10 Good

Victor

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
No refrigerator or ice on my floor and for that crazy price put a dam fridge in room
Stayed 2 nights in May 2025

4/10 Poor

Rajbinder

Travelled with family
Staff is very rude when asking for help. The AC didn’t work in our room, I called everyday only to get someone to look at on the 3rd and still didn’t work
Stayed 3 nights in May 2025

8/10 Good

Henry

Liked: Cleanliness
Stayed 7 nights in Apr 2025

10/10 Excellent

Hamad

Stayed 1 night in Apr 2025

6/10 Okay

Vanessa

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The construction made it a little hectic with the amount of people going in and out.May try again after to see if things improve.
Stayed 1 night in Apr 2025

2/10 Terrible

Shalom, Queens village

Stayed 6 nights in Apr 2025

4/10 Poor

harleen

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I expected much more from a hotel in such a prime location, but my stay at the Sheraton Times Square was deeply disappointing. To begin with, there was no room service available, which was surprising and inconvenient for a hotel of this caliber. I also requested early check-in, but the staff made no effort to accommodate despite availability. The lines at the concierge desk were long and unorganized, making even the simplest requests a hassle. Upon entering my room, I noticed the shower water was dirty, and the entire room felt outdated, lacking the modern touches you’d expect for the price. Perhaps the most concerning issue was the overall lack of cleanliness—from stained carpets to dusty surfaces, the standards clearly fell short. This stay did not meet expectations, and I will likely look elsewhere for accommodations on my next visit to New York.
Stayed 3 nights in Apr 2025

10/10 Excellent

Sherrie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location but it’s a huge hotel with many, many rooms so not a good choice if you don’t like crowds. We were there during construction so it will be much less congested when the lobby renovation is done.
Stayed 4 nights in Apr 2025

10/10 Excellent

walter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Andries

Liked: Cleanliness, staff & service, property conditions & facilities
All as expected - thanks!
Stayed 5 nights in Apr 2025