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The Highlands at Sugar

3.0 star property

Photo gallery for The Highlands at Sugar

Flat-screen TV, fireplace, DVD player
Apartment, 1 Bedroom | Terrace/patio
Exterior
Flat-screen TV, fireplace, DVD player
View from property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa pool
  • Kitchen
  • Washing machine
  • Dryer
  • Parking included

Explore the area

View map
2173 Sugar Mountain Drive, Banner Elk, NC, 28604
  • Place, Sugar Mountain Resort
    ‪6 min walk‬
  • Place, Sugar Creek Gem Mine
    ‪4 min drive‬
  • Place, Grandfather Mountain
    ‪18 min drive‬

Room options

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Living area

Apartment, 1 Bedroom

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Apartment, 2 Bedrooms

Flat-screen TV, fireplace, DVD player

Apartment, 2 Bedrooms

  • Sleeps 6
  • 2 King Beds OR 1 Double Sofa Bed

View all photos for Twin Room

Terrace/patio

Twin Room

  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed

Similar properties

Front of property
The Lodge at Banner Elk
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
4.3 out of 5, Excellent, 1,000 reviews
The price is NZ$326
includes taxes & fees
22 Mar - 23 Mar
The Lodge at Banner Elk

About the area

Banner Elk

With a stay at The Highlands at Sugar in Banner Elk, you'll be a 3-minute drive from Sugar Mountain Resort and 6 minutes from Sugar Creek Gem Mine. .This family-friendly apartment is 10.2 mi (16.4 km) from Beech Mountain Resort and 11.1 mi (17.9 km) from Grandfather Mountain.
View more Apartments in Banner ElkOpens in a new window

What's nearby

  • Sugar Mountain Resort - 6 min walk - 0.5 km
  • Sugar Creek Gem Mine - 4 min drive - 3.0 km
  • Beech Mountain Resort - 14 min drive - 11.6 km
  • Grandfather Mountain - 18 min drive - 18.0 km
  • Appalachian State University - 32 min drive - 27.7 km

Getting around

  • Tri-Cities, TN (TRI-Tri-Cities Regional) - 88 min drive

Restaurants

  • ‪McDonald's - ‬8 min drive
  • ‪Town Tavern of Banner Elk - ‬12 min drive
  • ‪Banner Elk Cafe - ‬12 min drive
  • ‪Blink Elk Tap Room - ‬11 min drive
  • ‪Puerto Nuevo - ‬6 min drive

About this property

The Highlands at Sugar

The Highlands at Sugar offers 57 accommodations with fireplaces and washers/dryers. Rooms open to balconies. Accommodations at this 3-star apartment have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

This Banner Elk apartment provides complimentary wireless Internet access. Flat-screen televisions come with satellite channels and DVD players. Additionally, rooms include coffee/tea makers and irons/ironing boards.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Treat yourself to a stay in one of the 57 guestrooms, featuring fireplaces and flat-screen televisions. Rooms have private balconies. Kitchens are outfitted with refrigerators, ovens, and stovetops. Satellite programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected.
Don't miss out on the many recreational opportunities, including an indoor pool, a hot tub, and a fitness center. Additional amenities at this apartment include complimentary wireless internet access, an arcade/game room, and a fireplace in the lobby.
Featured amenities include laundry facilities and a vending machine. Free self parking is available onsite.

Property amenities

Ski

  • Downhill skiing nearby
  • Snowboarding nearby

Pool/Spa

  • Hot tub
  • Indoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Family friendly

  • Playground

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Microwave
  • Oven
  • Refrigerator
  • Toaster

Bedrooms

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Living spaces

  • Fireplace

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels
  • Games
  • TV in common areas

Outdoor areas

  • Balcony
  • Barbecue grill

Laundry

  • Laundry facilities
  • Washer/dryer

Comfort

  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Smoke-free property

Services and conveniences

  • Guidebooks
  • Iron/ironing board
  • Limited-hour front desk
  • Local maps
  • No housekeeping service
  • Phone
  • Restaurant dining guides
  • Vending machine

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit

General

  • 57 units

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 25

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 8:30 AM - 5 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Check-in hours are from 4 PM-5 PM on Sunday-Thursday and from 4 PM-6 PM on Friday-Saturday.

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

Highlands Sugar Cabin Banner Elk
Highlands Sugar Cabin
Highlands Sugar Banner Elk
Highlands Sugar
The Highlands at Sugar Apartment
The Highlands at Sugar Banner Elk
The Highlands at Sugar Apartment Banner Elk
The Highlands at Sugar by Capital Vacations

The Highlands at Sugar Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 365 out of 812 reviews
Rating 8 - Good. 256 out of 812 reviews
Rating 6 - Okay. 106 out of 812 reviews
Rating 4 - Poor. 48 out of 812 reviews
Rating 2 - Terrible. 37 out of 812 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, room comfort
Older condo, room furniture a bit dated. Sofa bed could use a thicker mattress or at least a mattress foam cover. but overall did the job for a weekend family ski trip.
Stayed 2 nights in Dec 2025

6/10 Okay

Christopher

Travelled with family
Liked: Cleanliness
The room was in decent condition. It is just antiquated; the TV did not work properly, and the universal remote was not properly programmed to the TV. The parking was a nightmare and not the easiest to navigate. If my vehicle was any larger it would have been even more difficult (I have an Mid-siz SUV).
Stayed 2 nights in Dec 2025

10/10 Excellent

Elizabeth

Stayed 3 nights in Nov 2025

10/10 Excellent

James

Liked: Cleanliness, amenities
Very clean unit, amazing view, and plenty of amenities!
Stayed 4 nights in Nov 2025

10/10 Excellent

Lisa

Stayed 3 nights in Oct 2025

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, amenities
Clean comfortable spacious unit. Older complex could use some soundproofing between the upper and lower units.
Stayed 5 nights in Nov 2025

8/10 Good

Mitzi

Liked: Cleanliness, amenities, property conditions & facilities
Quiet area. The room was clean, well maintained
Stayed 2 nights in Nov 2025

8/10 Good

Charity

Travelled with family
Liked: Cleanliness, amenities
Unit had plenty of room. Staff was very nice.
Stayed 3 nights in Nov 2025

10/10 Excellent

Belissa

Stayed 2 nights in Nov 2025

4/10 Poor

Kimberly

Travelled with family
Disliked: Property conditions & facilities
The shower had no hot water. We tried multiple times to get the water hot and it never did. We were not able to take showers so we checked out a day early. I requested a partial refund but have not gotten a response yet.
Stayed 2 nights in Nov 2025

10/10 Excellent

Jessica

Liked: Cleanliness, amenities
It was really clean yes outdated but it made it even more cozy .. the only thing I didn’t like was a loud bang every 45 minutes couldn’t tell where it was coming from but I’d definitely recommend this place to anyone will be back for sure
Stayed 3 nights in Nov 2025

8/10 Good

Bryan

Stayed 2 nights in Nov 2025

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very quiet Lovely location
Stayed 1 night in Oct 2025

10/10 Excellent

Amie

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful view, quiet, and clean. Staff was great letting us know all the needed information. Did not use any of the amenities Will stay here again
Stayed 1 night in Oct 2025

10/10 Excellent

Bo

Liked: Cleanliness, room comfort
Staff was very friendly, communication was clear. The location was gorgeous! Some of the decor was a bit dated and there was some peeling paint, but other than that it was a perfect stay and I'd be glad to stay there again.
Stayed 3 nights in Oct 2025

6/10 Okay

Amiee

Travelled with partner, Travelled with group
It's an older place and needs a little upkeep/maintenance done, we liked the location and view from are balcony. Limited parking for larger vehicles pulling a trailer.
Stayed 2 nights in Oct 2025

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2025

6/10 Okay

Todd

Travelled with family
Liked: Cleanliness, amenities
The property is older but well maintained. The unit we were assigned had an old, lumpy or cheap mattress and the headboard squeaks when you move in the bed.
Stayed 1 night in Aug 2025

10/10 Excellent

Catrina, Goodyear

Beautiful area. Clean room.
Stayed 1 night in Aug 2025

6/10 Okay

Ron

Travelled with family
Liked: Cleanliness
No A/C and the people above us sounded like they were going to come right through the ceiling. Running going on almost all night.
Stayed 2 nights in Jul 2025

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay. Only thing it needs is AC.
Stayed 2 nights in Jul 2025

6/10 Okay

Richard, Decatur

Stayed 2 nights in Jul 2025

10/10 Excellent

Joy

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We were there to celebrate my son’s 15th birthday! We enjoyed everything in the surrounding areas. We had an issue with our washer and they fixed our issue the next day! We will definitely be back!
Stayed 3 nights in Jun 2025

10/10 Excellent

Colby

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was awsome
Stayed 3 nights in Mar 2025

6/10 Okay

Hattie

Travelled with group
The swim pool did not look clean the hot tub. The Jets didn’t work and it looked like it was molded. It was so old ,did not realize they did not have air conditioner. We were on the bottom floor. Needless to say it was a bit hot thank goodness it wasn’t in July or August that we stay there.
Stayed 1 night in Jun 2025