6/10 Okay
Keith G.
21 Aug 2025
Disliked: Cleanliness
The house is beautiful. It had everything we needed for a large family. My main issue is with the hosting company Vacasa. Upon arrival, the house was not cleaned at all. The house cleaner had just arrived and told us they were not expecting guests. I called Vacasa and was told there was a mistake and they would have the local management company contact me. Nobody ever responded. I also sent a message to them and was told the same thing. I was forced to take my entire family including my aging parents and small children to a local restaurant to wait out the time. This was incredibly inconvenient as we had all travels a very long distance but I understand mistakes happen. When we returned the house cleaner had called for back up and they had the house cleaned that evening. The host company never returned my calls or messages. We had several issues with the home including an AC unit that wouldn’t shut off and very dirty water in the hot tub. The host company was unavailable to address both of these issues. The house is beautiful and we had a great time but for the cost of this home, the management communication was the worst I’ve ever experienced. I would not recommend staying here. I’m hoping that someone will see this review and contact me as I still haven’t heard anything from them addressing my concerns.
Keith G.
Stayed 4 nights in Aug 2025