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Best Western Colonel Butler Inn

3.0 star property

Photo gallery for Best Western Colonel Butler Inn

Suite, 1 King Bed with Sofa bed, Non Smoking, Fireplace (with Sofabed)
Free daily continental breakfast
Reception
Front of property – evening/night
Sports bar

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Room service
  • Gym
  • Bar

Explore the area

View map
278 Mary Street, Niagara-on-the-Lake, ON, L0S1J0
  • Place, Jackson-Triggs Winery
    ‪16 min walk‬
  • Place, Shaw Festival Theatre
    ‪2 min drive‬
  • Place, Peller Estates Winery
    ‪4 min drive‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪50 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Fireplace (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Fireplace (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Fireplace (with Sofabed)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking

9.4 out of 10
Exceptional
(83 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Superior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

9.4 out of 10
Exceptional
(13 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Suite, 1 King Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

Superior Suite, 1 King Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

Superior Suite, 1 King Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

9.0 out of 10
Wonderful
(11 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

2 Double Beds, Non-Smoking, Wireless High Speed Internet, Coffee Maker, Iron and Ironing Board, Minifrige

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Fireplace, Sofabed, Mini Fridge, Wireless High Speed Internet

  • Sleeps 4

Suite-1 Queen Bed, Non-Smoking, Superior Room, Jetted Tub, Fireplace, Sofabed, Mini Fridge

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Superior Room, Jetted Tub, Fireplace, Sofabed, Mini Fridge

  • Sleeps 4

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About the area

Niagara-on-the-Lake

With a stay at Best Western Colonel Butler Inn in Niagara-on-the-Lake (Old Town Historic District), you'll be within a 5-minute drive of Lake Ontario and Shaw Festival Theatre. .This hotel is 13.1 mi (21 km) from Clifton Hill and 13.5 mi (21.7 km) from Fallsview Casino.

What's nearby

  • Jackson-Triggs Winery - 16 min walk - 1.4 km
  • Niagara-on-the-Lake Golf Club - 19 min walk - 1.7 km
  • Shaw Festival Theatre - 2 min drive - 1.8 km
  • Fort George National Historic Site - 3 min drive - 2.2 km
  • Peller Estates Winery - 4 min drive - 2.9 km

Getting around

  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 22 min drive
  • Buffalo Niagara Intl. Airport (BUF) - 56 min drive

Restaurants

  • ‪11Th Post On Queen - ‬16 min walk
  • ‪The Garrison House - ‬18 min walk
  • ‪Tim Hortons - ‬1 min walk
  • ‪Two Sisters Vineyards - ‬4 min drive
  • ‪Niagara Oast House Brewers - ‬3 min drive

About this property

Best Western Colonel Butler Inn

Hotel with free breakfast, near Lake Ontario
Best Western Colonel Butler Inn offers 26 accommodations with safes and complimentary newspapers. Pillowtop beds feature premium bedding. Cable television is provided. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

This Niagara-on-the-Lake hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center.

Children under 12 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 26 guestrooms featuring refrigerators. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.
Take advantage of recreation opportunities including a fitness center and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy American cuisine at Butler's Bar, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 7:00 AM and 10:00 AM.
Butler's Bar - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Butler's Bar

Things to do

  • Bicycle rentals
  • Gym

Family friendly

  • In-room refrigerator
  • Travel cot

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Terrace

Accessibility

  • No lift

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1985
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
3 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 50 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 12 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Best Western Colonel Butler
Best Western Colonel Butler Inn
Best Western Colonel Butler Inn Niagara-on-the-Lake
Best Western Colonel Butler Niagara-on-the-Lake
Colonel Butler Inn
Best Western Colonel Butler Hotel Niagara-On-The-Lake
Best Western Niagara-On-The-Lake
Niagara-On-The-Lake Best Western
Colonel Butler Niagara On The
Best Western Colonel Butler Inn Hotel
Best Western Colonel Butler Inn Niagara-on-the-Lake
Best Western Colonel Butler Inn Hotel Niagara-on-the-Lake

Best Western Colonel Butler Inn Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 605 out of 1000 reviews
Rating 8 - Good. 318 out of 1000 reviews
Rating 6 - Okay. 55 out of 1000 reviews
Rating 4 - Poor. 17 out of 1000 reviews
Rating 2 - Terrible. 5 out of 1000 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Johann

Travelled with family
Liked: Staff & service
Basic accommodations, relatively small beds and bathroom. Did the job.
Stayed 2 nights in Aug 2025

8/10 Good

Sam

Liked: Cleanliness, property conditions & facilities
We had a great stay. Service was excellent. A particular shoutout to Allison at the front desk and Carol in the breakfast room for their friendly and professional hospitality. Thank you.
Stayed 3 nights in Jul 2025

8/10 Good

Jara

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay just wished we knew there wasn’t an elevator ahead of time. We had very heave luggage from our road trip
Stayed 1 night in Jul 2025

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Not convenient to walk to at night Everything else meets best western standards
Stayed 2 nights in Jul 2025

10/10 Excellent

Jiehui

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a really beautiful hotel with flowers at the entrance. I would say , all meets our expectations. The room is big , clean and very organized. It’s a walking distance to the downtown. The staff at the reception is very helpful when I asked her help with the restaurant info in the town. Having Breakfast at the balcony is a great experience.
Stayed 1 night in Jul 2025

8/10 Good

Mariusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Virginia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean room with a walk in shower. About a 5 minute drive to Queen Street where the Royal George Theatre and shops are located.
Stayed 1 night in Jul 2025

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice accommodations. Great spot and lots of options for dining out. Breakfast at BW was great and staff awesome. Would definitely stay again.
Stayed 3 nights in Jul 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our stay. Niagara on the lake is lovely. The hotel has comfy rooms, although slightly on the small side for a family of 4. The breakfast was good and the breakfast staff were fabulous.
Stayed 2 nights in Jul 2025

8/10 Good

Maddi

Liked: Cleanliness, staff & service, property conditions & facilities
A bit far from main strip but very clean and spacious room. Breakfast included was decent and convenient. Very nice staff and well appointed room.
Stayed 1 night in Jul 2025

10/10 Excellent

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

alfonso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staff was very friendly
Stayed 2 nights in Jun 2025

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was great.
Stayed 2 nights in Jun 2025

10/10 Excellent

Isabel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, clean, comfortable
Stayed 2 nights in Jun 2025

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our Anniversary

Great hotel. Small amount of rooms so not a lot of people. Walking distance to most attractions and dining. Hotel was quiet. Breakfast was just the right offering.
Stayed 2 nights in Jun 2025

8/10 Good

Gerardine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a quick overnight stay at the end of our visit to Canada. Clean and comfortable, friendly staff.
Stayed 1 night in Jun 2025

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As with other properties in the chain, the Best Western in Niagara on the Lake offers excellent value. Our room was spotless and comfortable - starting with the beds and pillows. We enjoyed the breakfast and dining area. And the staff were eager to provide advice and help in any way they could.
Stayed 2 nights in Jun 2025

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, short walk from town centre. Friendly staff and really good breakfast included. I recommend this hotel
Stayed 4 nights in Jun 2025

10/10 Excellent

Mary Jo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The convenience of being "just far enough" away from the hustle and bustle of the main street in Niagara on the Lake was perfect. Walking distance to everything, free parking, lovely breakfast included(the staff were terrific in the breakfast room) Windows that open for fresh air and comfortable decks/patios to relax outside of the room.
Stayed 1 night in Jun 2025

10/10 Excellent

Harry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large rooms. Quiet. Excellent breakfast.
Stayed 2 nights in Jun 2025

10/10 Excellent

Chris, MILTON

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay.
Stayed 1 night in Jun 2025

8/10 Good

Doug

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Well located, helpful staff, good breakfast. The property is older and maybe a bit tired but overall clean and it met our needs. TV reception a bit fuzzy but otherwise everything worked well.
Stayed 2 nights in Jun 2025