We were really looking forward to our stay, but unfortunately, it turned out to be a big letdown. The hotel is currently undergoing major construction - something we were not informed of at the time of booking.
There were tarps everywhere, construction equipment all over the property, and loud hammering that started at 7 a.m., which completely ruined any chance of a restful morning.
Adding to our frustration, the swimming pool was completely drained and unusable
- again, with no notice in advance. We had actually pushed our stay back by a week, and were charged an extra $130 for the date change, only to arrive and find the hotel in this condition.
For the price we paid, we expected a relaxing and enjoyable experience, not a construction zone. I believe some form of compensation would be more than fair given the circumstances and lack of transparency.
Very disappointed.