Sheraton Norfolk Waterside Hotel

3.5 star property

Photo gallery for Sheraton Norfolk Waterside Hotel

Reception
Lobby
Presidential Suite, 1 King Bed with Sofa bed
Presidential Suite, 1 King Bed with Sofa bed | Living room
View from property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
777 Waterside Dr, Norfolk, VA, 23510
  • Place, Waterside District
    ‪3 min walk‬
  • Place, Town Point Park
    ‪5 min walk‬
  • Place, Norfolk Scope
    ‪16 min walk‬
  • Airport, Norfolk, VA (ORF-Norfolk Intl.)
    ‪19 min drive‬

Room options

Deluxe Room, 1 King Bed, City View

8.8 out of 10
Excellent
(29 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds, City View

9.2 out of 10
Wonderful
(34 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Harbour View

8.4 out of 10
Very good
(39 reviews)
  • Harbour view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Harbour View

8.2 out of 10
Very good
(23 reviews)
  • Harbour view
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Harbour View

10.0 out of 10
Exceptional
(1 review)
  • Harbour view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, City View

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Club Room, 1 Double Bed, Allergy Friendly (Pure)

  • Harbour view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

Executive Suite, 1 Bedroom, Harbour View

  • City view
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed

Deluxe Room, 1 King Bed, Corner (Balcony)

9.0 out of 10
Wonderful
(2 reviews)
  • Harbour view
  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 Bedroom (Balcony)

  • Harbour view
  • Sleeps 5
  • 1 King Bed

Executive Suite, 1 Bedroom

  • City view
  • Sleeps 4
  • 1 King Bed

Presidential Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room, 1 King Bed, City View (Mobility Accessible, Tub)

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Harbour View (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Harbour View (Hearing Accessible)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Harbour View (Hearing Accessible)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, City View (Hearing Accessible)

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, City View (Hearing Accessible)

  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Harbour View (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, City View (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, City View (Mobility Accessible, Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Harbour View (Mobility Accessible, Roll-in Shower)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, City View (Mobility/Hearing Access, Roll-In Shwr)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

Club Room, 1 Double Bed, Allergy Friendly

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Similar properties

About the area

Norfolk

Located in Norfolk (Downtown Norfolk), Sheraton Norfolk Waterside Hotel is within a 5-minute drive of Norfolk Scope and Norfolk State University. .This hotel is 2 mi (3.2 km) from Sentara Norfolk General Hospital and 3.4 mi (5.5 km) from Old Dominion University.

What's nearby

  • Waterside District - 3 min walk - 0.3 km
  • Town Point Park - 5 min walk - 0.4 km
  • USS Wisconsin BB-64 - 9 min walk - 0.8 km
  • Nauticus National Maritime Center - 9 min walk - 0.8 km
  • Norfolk Scope - 16 min walk - 1.4 km

Getting around

  • Civic Plaza Station - 7 min walk
  • Norfolk Station - 19 min walk
  • Norfolk Intl. Airport (ORF) - 16 min drive

Restaurants

  • ‪Waterside Sheraton VIP Lounge - ‬1 min walk
  • ‪Neptune’s Fury Coffee - ‬3 min walk
  • ‪PBR Norfolk - ‬5 min walk
  • ‪Blue Moon Taphouse - ‬5 min walk
  • ‪Saltine - ‬9 min walk

About this property

Sheraton Norfolk Waterside Hotel

Sheraton Norfolk Waterside Hotel offers 468 accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Beds feature premium bedding. 26-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Norfolk hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 468 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Don't miss out on recreational opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite to eat at Waterside Seafood Company, a restaurant where you can enjoy drinks at the bar/lounge and dine alfresco. Or stay in and take advantage of the room service (during limited hours). Full breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Norfolk? This hotel has 35004 square feet (3252 square meters) of space consisting of a conference center and meeting rooms. A train station pick-up service is available for a surcharge.
Full breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Waterside Seafood Company - Onsite restaurant. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Valet parking on site (USD 35 per day; includes in/out privileges)
  • Limited on-site valet parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 5 to 25 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Waterside Seafood Company

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (35,004 square foot of space)
  • Meeting rooms

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 10 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 26-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150.00 per accommodation, per stay, plus a deposit of USD 150 per stay

Service animals are welcome, and are exempt from fees

2 total (up to 75 lbs per pet)

Pets cannot be left unattended

Children and extra beds

Children are welcome

Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for USD 15.0 per night

Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 5 to 25 per person
  • Valet parking fee: USD 35 per day (in/out privileges)
  • Pet deposit: USD 150 per stay
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Norfolk Sheraton

Norfolk Sheraton Waterside

Norfolk Waterside Sheraton

Sheraton Hotel Norfolk

Sheraton Norfolk Hotel

Sheraton Norfolk Waterside

Sheraton Norfolk Waterside Hotel

Sheraton Waterside

Sheraton Waterside Hotel

Sheraton Waterside Hotel Norfolk

Sheraton Norfolk

Sheraton Norfolk Waterside

Sheraton Norfolk Waterside Hotel Hotel

Sheraton Norfolk Waterside Hotel Norfolk

Sheraton Norfolk Waterside Hotel Hotel Norfolk

Sheraton Norfolk Waterside Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 510 out of 1002 reviews
Rating 8 - Good. 227 out of 1002 reviews
Rating 6 - Okay. 129 out of 1002 reviews
Rating 4 - Poor. 65 out of 1002 reviews
Rating 2 - Terrible. 71 out of 1002 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Dawn

Stayed 1 night in Feb 2026

2/10 Terrible

Alexander

Liked: Cleanliness, amenities
The room was lacking hot water and they did not send me recipte on email so have to call them. They reserved the hotel stay on both cards even i asked one on room and one on breakfast
Stayed 3 nights in Feb 2026

4/10 Poor

Robert

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The staff service was fine. I didn’t have hot water and had to take a cool shower.
Stayed 1 night in Feb 2026

6/10 Okay

John

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The room we booked wasn’t ready when we arrived at 3:50PM and I was told it would be another hour before my room was ready. My wife is handicapped and we had been traveling all day so I asked for another room that was ready. Ice machine in the 9th floor was broken. I told the hotel staff on the day after check in. 5 days later it was still broken. Coffee cups weren’t resupplied every day. Shower is very slick. Unless I threw my wet towels on the floor, they weren’t replaced, so I thought I was being courteous laying them on the counter. The room was clean and despite being cold out, we enjoyed the balcony.
Stayed 6 nights in Feb 2026

10/10 Excellent

stogie

Business traveller
The Staff were phenomenal, helped and courteous. Especially the front desk, and maids
Stayed 4 nights in Feb 2026

4/10 Poor

Tim

Travelled with partner
Disliked: Amenities, property conditions & facilities
No hot water in the evening. Room never got warm, thermostat was located immediately under the vent. Restaurant was very cold, food got cold before I could finish. Bed was nice, and staff was friendly
Stayed 1 night in Feb 2026

4/10 Poor

Jennifer

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
No hot water. Tv lost channels for a while. Sheets look dirty. Trying to do laundry and had to wait for over an hour for whoever left thier clothes in the dryer to come get them. Kids running in the hallway screaming and knocking on doors. The housekeeping staff ramming vaccums against the wall. Kicker was 2 shots and a draft beer cost 60. Only stayed a 2nd night because my cruise was delayed. Our waitress Mimi Shawn was wonderful.
Stayed 1 night in Feb 2026

2/10 Terrible

Brittany

Stayed 3 nights in Jan 2026

2/10 Terrible

Brittany

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The entire stay was a big mess. We booked the hotel because we were driving from GA to VA to attend a Supernatural Convention that was being held here. I assumed with it being part of Marriott, it would be a nice place to stay, especially because it was also very pricey. We prebooked a room, and upon arrival, we were informed that they did not have the room we booked available. We booked a harbor view room MONTHS in advance, and we were given a room with a view of the parking lot and roof. Frustrating. The elevators were tiny, old and so very slow. There was constantly a long line to get onto one, causing you to have to wait upwards of 10 minutes each time. And two of the elevators did not even go to the floor we were staying on, which was the 8th floor. This left you with two options, to get off on another floor and take the stairs, OR to get off on another floor, wait again for a different elevator and then go to the 8th floor. We were only there for 3 days, but the key cards we were provided stopped working 6-7 times, and each time we had to go down to the lobby, wait in line, and have a new key made. This happened to almost all of the other ppl who were staying here, and it was a huge mess. Due to the elevator issue, being locked out of our room over and over, and having to go up and down to the lobby to have keys remade and fixed, we ended up missing two of the panels at the convention that we had to pay a lot of money to attend, and they were once in a lifetime events.
Stayed 1 night in Jan 2026

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, amenities
A man at the front door was so kind to our family. My husband and I were struggling with our bags and our 23 month old and he was so nice and even carried some of our bags himself upstairs. We had a very long day and it made us feel welcome and more comfortable before even walking inside. We’ll be staying here again for sure.
Stayed 2 nights in Feb 2026

2/10 Terrible

Sean

Business traveller
Disliked: Amenities, property conditions & facilities
On check in, our room key failed 3 times. Staff said there were issues but repeatedly told myself and co-workers that it was fixed when it was not. I asked for another room on a floor that had less key card security and they failed to register me in the room. I slept in it and then couldnt get back in - if they had given away my room during the day, over 5000 worth of electronics and work equipment would have been compromised. The manager tried to help by giving us access to the lounge, but that key failed multiple times. The entire lobby was about 30 degrees cooler than normal, including the restaurant and the bar. Despite the restaurant being half full - it took 20 minutes to get water, 30 minutes to get a drink and our food was served lukewarm at best. Multiple grilled cheeses at a big table were served cold. The room keys continued to fail throughout the weekend. The manager did his best to be helpful but the women at the front desk were incredibly impatient and uncaring. For 750+ dollars for a stay Ive never seen a hotel fail so categorically at being able to provide people a warm and safe environment.
Stayed 3 nights in Jan 2026

4/10 Poor

Andrew

Travelled with family
Disliked: Cleanliness
Room did not get cleaned even though we asked a couple days in a row. Had to ask for towels since they did not get swapped out after use. Also, had to ask for toilet paper a couple times because we are an adult family of four over four nights. Even though our room wasn’t attended to, several rooms in our hallway were cleaned…. At 11pm!
Stayed 2 nights in Jan 2026

10/10 Excellent

Arthur

Stayed 1 night in Jan 2026

6/10 Okay

Ralphann

Travelled with partner
It was OK, but definitely not the quality of the traditional Sheraton experience we’ve had in the past. The rooms were moderately clean, the staff was friendly, but it definitely did not meet the standards of what we expected. We have already decided to make other accommodations next year for New Year’s Eve even if it cost a little more.
Stayed 2 nights in Dec 2025

10/10 Excellent

Gloria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely as we have in mind.Clean, nice view. Housekeeping very nice. But the pillows too soft. But everything very good
Stayed 8 nights in Jan 2026

6/10 Okay

Kelly

Business traveller
Valet parking was slow and texting difficult to navigate. The room was okay. The bar was disappointing with service. Upon check in they made it sound like breakfast was included to find out it was a $19 buffet
Stayed 2 nights in Jan 2026

6/10 Okay

Garrett

Liked: Amenities
Disliked: Cleanliness
Obsolete room
Stayed 2 nights in Jan 2026

8/10 Good

Shelley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was trash for 46 dollars for two
Stayed 1 night in Jan 2026

8/10 Good

Ernie

Stayed 2 nights in Jan 2026

10/10 Excellent

Iris

Stayed 1 night in Jan 2026

6/10 Okay

Steven

Travelled with family
Check in was good except for getting the wrong room. Had to come back down and start over. Things worked out very good.
Stayed 1 night in Jan 2026

10/10 Excellent

Mark

Stayed 2 nights in Jan 2026

8/10 Good

KEITH

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff were professional however Room 809 had ants in the bathroom. Was not expecting ants in a Sheraton Hotel.
Stayed 1 night in Jan 2026

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Property was great and the room was nice.
Stayed 1 night in Jan 2026

6/10 Okay

Yameogo

Liked: Cleanliness
Staff was courteous room.was fair
Stayed 2 nights in Jan 2026