When we went to check in The receptionist asked for ID, I ask a couple of questions 1, why do you need that, which he didn’t answer that, 2, what will you be doing with the information on the card, will you be sharing this with, how long will it remain on your system before it’s destroyed, I did show him my ID and he took a photo of it on his mobile phone, the heading did not work in the room and a sliver sticker had been place over part of the control, there was broken floor tiles in the toilet with sharp edges, the chair in the room had a big cut in the left arm, I took a pillow of the top of the wardrobe which had a massive stain on it,