We had a nice time with our family on our trip to Puerto Vallarta, but sadly the hotel experience at Riu Vallarta was disappointing.
On day three, we noticed bugs in our son’s bed. At first, we assumed it was just because of the tropical climate, but as the days went on, it became clear there was a serious issue — every time we lifted the sheets, bugs scattered, and our toddler ended up with bites all over his back and arms so it was clear it was bedbugs!
The elevator broke twice (we were on the 8th floor), the ATM didn’t work, and the A/C went out for a full day, leaving our room at 27°C overnight. Those things I could excuse, but the bedbugs were awful. When we told the hotel staff, they showed no concern or compassion and acted like we were inconveniencing them. Both the front desk and the Expedia reps onsite told us to “just report it when you get home.”
Now I’m honestly worried we might have brought the bugs home in our luggage.
For a $3,500 USD vacation, this was incredibly disappointing and we will not be using Expedia or Riu again. Terrible. Do not recommend.