Hotel Riu Vallarta - All Inclusive

3.5 star property

Photo gallery for Hotel Riu Vallarta - All Inclusive

4 outdoor pools, pool umbrellas
5 bars/lounges, swim-up bar, poolside bar
On the beach, sun-loungers, beach towels, beach massages
5 bars/lounges, swim-up bar, poolside bar
Aerial view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included

Explore the area

View map
Av. de los Cocoteros s/n, Lote LL-Cond-Maestro FI, Nuevo Nayarit, NAY, 63732
  • Place, Nuevo Vallarta Beach
    ‪2 min drive‬
  • Place, Flamingos Golf Club
    ‪3 min drive‬
  • Place, Playa Bucerías
    ‪6 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪16 min drive‬

Room options

Double Room (U)

8.8 out of 10
Excellent
(160 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (U)

8.0 out of 10
Very good
(2 reviews)
  • 69 sq m
  • Sleeps 2
  • 1 King Bed

Double Room (M)

8.6 out of 10
Excellent
(15 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (M)

8.8 out of 10
Excellent
(19 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Partial Ocean View (U)

8.6 out of 10
Excellent
(156 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Room (L)

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room (E)

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Double Room, Partial Ocean View (B2C-US)

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room (U)

7.6 out of 10
Good
(8 reviews)
  • 39 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds and 1 Double Bed

Family Room (L)

  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Bed

Junior Suite, Ocean View (U)

9.0 out of 10
Wonderful
(158 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (L)

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (M)

10.0 out of 10
Exceptional
(1 review)
  • 69 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (L)

  • 69 sq m
  • Sleeps 2
  • 1 King Bed

Double Room Standard with Partial Sea View

9.0 out of 10
Wonderful
(2 reviews)
  • 30 sq m
  • Sleeps 4

Suite Junior with Garden View

  • 34 sq m
  • Sleeps 4

Suite, Ocean View (C)

9.0 out of 10
Wonderful
(4 reviews)
  • 69 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (C)

7.8 out of 10
Good
(17 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Room (C)

9.4 out of 10
Exceptional
(3 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Bed

Double Room, Partial Ocean View (C)

8.6 out of 10
Excellent
(46 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room (C)

9.2 out of 10
Wonderful
(40 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Partial Sea View (M)

8.0 out of 10
Very good
(9 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (M)

8.6 out of 10
Excellent
(4 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

Family Room (B2C-US)

  • Sleeps 5
  • 2 Queen Beds and 1 Double Bed

Double Room, 2 Bedrooms (U)

7.4 out of 10
Good
(11 reviews)
  • 30 sq m
  • 2 bedrooms
  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

Double Room, Connecting Rooms (C)

9.0 out of 10
Wonderful
(2 reviews)
  • 30 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds OR 4 Double Beds

Double Room, Partial Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds OR 4 Double Beds

Family Room (B2C-CA)

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Double Bed

Junior Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Suite, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Double Room, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

Standard Double Room, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Double Room (Kids Free | C)

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room (Kids Free | B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite with Sea View

  • 69 sq m
  • Sleeps 2

Double Room Standard

  • 30 sq m
  • Sleeps 4

Suite Junior with Sea View

  • 34 sq m
  • Sleeps 4

Similar properties

About the area

Nuevo Nayarit

When you stay at Hotel Riu Vallarta - All Inclusive in Nuevo Nayarit, you'll be on the beach, within a 5-minute drive of Bay of Banderas and Nuevo Vallarta Beach. .This all-inclusive property is 3.7 mi (5.9 km) from Playa Bucerías and 3.8 mi (6.1 km) from Vallarta Adventures.

What's nearby

  • Nuevo Vallarta Beach - 2 min drive - 1.6 km
  • Flamingos Golf Club - 3 min drive - 3.1 km
  • Playa Bucerías - 6 min drive - 3.5 km
  • El Tigre Golf at Paradise Village - 6 min drive - 4.2 km
  • Vallarta Adventures - 7 min drive - 6.5 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 24 min drive

Restaurants

  • Don Rafael
  • Riu Palace Piano Bar
  • Reflect Krystal Sky Bar
  • Kulinarium
  • La Peninsula

About this property

Hotel Riu Vallarta - All Inclusive

Family-friendly fun on the beach, with 4 outdoor pools
Hotel Riu Vallarta - All Inclusive offers 678 accommodations with minibars and safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels.

Bathrooms include showers and complimentary toiletries. This Nuevo Nayarit property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.
Make yourself at home in one of the 678 guestrooms featuring minibars and flat-screen televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and complimentary toiletries.
Relax at the full-service spa, where you can enjoy massages and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a health club, and a sauna. Additional features at this Art Deco property include complimentary wireless internet access, gift shops/newsstands, and a hair salon.
Satisfy your appetite at Don Rafael, one of the property's 4 restaurants. Relax with a refreshing drink from the poolside bar or one of the 5 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.
Featured amenities include limo/town car service, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Don Rafael - This buffet restaurant serves breakfast, lunch, and dinner.
Kulinarium - This restaurant serves dinner only. Open daily.
Nirvana - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Il Gusto - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
La Boheme - Onsite bar. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All meals, snacks, and beverages included

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Entertainment

Onsite entertainment and activities

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 4 restaurants
  • 5 bars/lounges
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Don Rafael
  • Il Gusto
  • Kulinarium
  • La Boheme
  • Nirvana

Things to do

  • 4 outdoor pools
  • Bicycle storage
  • Bicycles
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Shopping
  • Surfing/bodyboarding
  • TV in common areas
  • Volleyball
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • On the beach
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa treatment rooms
  • Steam room
  • Swedish massages

Accessibility

  • No lift

More

  • 1 building
  • 10 floors
  • 100% renewable energy
  • Art Deco architecture
  • Built in 2006
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

All Inclusive Riu
Riu Vallarta All Inclusive All-inclusive property
Riu Vallarta
Riu Vallarta All Inclusive
Vallarta Riu
Riu Vallarta Hotel Nuevo Vallarta
Riu Vallarta Nuevo
Riu Vallarta All Inclusive
Hotel Riu Vallarta - All Inclusive Nuevo Vallarta
Hotel Riu Vallarta - All Inclusive All-inclusive property

Hotel Riu Vallarta - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1884 out of 3580 reviews
Rating 8 - Good. 902 out of 3580 reviews
Rating 6 - Okay. 471 out of 3580 reviews
Rating 4 - Poor. 168 out of 3580 reviews
Rating 2 - Terrible. 155 out of 3580 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Linda Darlene

Travelled with group
Liked: Cleanliness, staff & service
The property is lovely. The buffet was better than the restaurants. The location of the room was not great. Because we needed two queen beds, we were put in a room on the ground level with the view of several outbuildings. The room was adjacent to a staff room, so there was often a lot of noise when people were coming and going. We got a great rate for the five days we were there, there was great value for the cost
Stayed 5 nights in Sep 2025

10/10 Excellent

Tessa Nadine Nguyen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean and always had something to do. Would recommend.
Stayed 6 nights in Oct 2025

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a room with partial ocean view. It was one of the rooms in the south or north wing. The sunset view will face the wing in between. Lots of pool, lots of dining options and all the staff were respectful and helpful.
Stayed 3 nights in Oct 2025

6/10 Okay

Tanalyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2025

10/10 Excellent

Fermin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good better mattress and little more flavor on the food
Stayed 5 nights in Oct 2025

10/10 Excellent

BONIFACIO JESSE HORTA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful ocean view suite on the 6th floor. Buffet was excellent.
Stayed 5 nights in Sep 2025

10/10 Excellent

Angel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good lots of benches to seat
Stayed 6 nights in Oct 2025

10/10 Excellent

Maria Sophia Ricci, Calgary

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1st time to do an all inclusive hotel, RIU Vallarta did not disappoint. We stayed on rooms 2024, 2023, 2030, 2029. There were hiccups on our checkin such as - Rooms with twin bed together instead of separated. Safe not working. Leaking shower glass. There was a leak from the fridge on room 2024. They fixed it asap. The food in the main buffet was not updated, we have been there for 6 days and food had been the same. The specialty restaurants are good options for dinner though I wouldnt rate it the best - atleast there is are other options available. I didn't expect that the food will be top notch - but the service of the wait staff are always good. We always tip after eating. The drinks in the bar are watered down, we had many mojitos and never tasted any alcohol, there are alcohol inside the room to consume. Going from hotel to Bucerias or PV downtown is easy by using Uber. The hotel staff are the jewel of this resort, they are always helpful and attentive. The pools are always cleaned. It was a good 1st time experience for an all inclusive hotel. We'll try other RIU hotels.
Stayed 5 nights in Oct 2025

6/10 Okay

Riley

Stayed 6 nights in Oct 2025

10/10 Excellent

Iris Venus

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room but mattress should be updated. it was making a noise whenever i turn on my sides. staff provided quick service and friendly. food menu should be updated per season. drinks were great. pools should be clean daily— there were bugs and the water was unclear. hotel taxi was pricier than uber but were available right away. unable to use resort credit because you can only use it at the spa as a discount coupon - $30 or less per selected service. there were activities for the whole family throughout the whole day. we also did excursion and we went with the hotel rep and she was lovely. overall we had a awesome 7 days!
Stayed 7 nights in Sep 2025

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Great service from the staff. Property was very clean.
Stayed 3 nights in Oct 2025

8/10 Good

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 5 nights in Oct 2025

10/10 Excellent

Leroy Michael, San Jose

Stayed 6 nights in Sep 2025

8/10 Good

VICTOR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great. The Italian Restaurant great. Buffet restaurant really good. I DID NOT LIKE WAITING FROM 6:00pm to 9:00pm plus 1hr serving time at the Stake House restaurant About 4 hrs to get dinner. Went to front desk and the front desk girl kind I DONT CARE let me get you a Cust Serv Rep. talked to a young guy. He just wated to argue, I stated I just wanted my complaint Documented, and take it to upper management. He insisted in arguing. I wanted to pinpoint something wrong. And this Not very acceptable. When I book I check restaurants. Found this with several but ended up trying only 3 Wanted to try the Oriental restaurant and just closed. France’s style restaurant food was cold food not what expected poor quality like the restaurant it self was great.
Stayed 5 nights in Sep 2025

6/10 Okay

Liana

Travelled with family
Liked: Staff & service
I was underwhelmed. The food is ok. The hotel is tired. Our room was mediocre at best. The fact that you can't make a reservation for the dining rooms is annoying. I felt like cattle lining up to make sure I can get a meal which I essentially paid for (X 6 people). The RIU is famous for it's RIU parties. The neighboring RIU hotel, where the white or neon parties are held, was under renovations. No alternate festival was provided. To say we were disappointed is an understatement. Lastly, I am aware that locals do not pay the same rate as foreigners. That is beyond insulting. Not to mention, given my ability to understand Spanish, I also observed preferential treatment. On a positive note, I did feel safe and the entertainment that was provided was fun. For my money, upgrading to the RIU Palace would be the better option. Oh and if a trip into old town PV is on the docket, be prepared to pay for taxi service. Not cheap. I'm not sure I would stay at the RIU Vallarta again
Stayed 7 nights in Sep 2025

8/10 Good

Cresendo Balila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2025

10/10 Excellent

Loren Ruiz, Sacramento

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

8/10 Good

Kory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property was nice and well kept. The staff was attentive. Drinks were good. The food options need help. The best meal we had was at the fine dining option called Kulinarium, it was good but not great. The other food options were mediocre at best. The location wasn’t an issue. We left a few times and it felt out of the way. If you don’t plan on leaving or not often the location is great. Safe, clean and very pretty.
Stayed 5 nights in Sep 2025

6/10 Okay

kiaendokht

Liked: Cleanliness, staff & service, property conditions & facilities
they had so many times mistakes but the only person was fixing it was edgar the rest was’t good at all
Stayed 7 nights in Sep 2025

6/10 Okay

Ashton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2025

10/10 Excellent

Larena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful ocean view
Stayed 3 nights in Oct 2025

10/10 Excellent

Alexander Drew

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. No shortage of people around to answer any questions. Nightly entertainment was great.
Stayed 7 nights in Sep 2025

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean view. Comfortable rooms
Stayed 6 nights in Sep 2025

8/10 Good

dalila

Liked: Cleanliness, staff & service, property conditions & facilities
La comida necesita más sabor y variable todos los día lo mismas son lo mismo todo estaba corrioso excepto las sepas y avena muy ricaos desayunos
Stayed 7 nights in Sep 2025

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
We had a nice time with our family on our trip to Puerto Vallarta, but sadly the hotel experience at Riu Vallarta was disappointing. On day three, we noticed bugs in our son’s bed. At first, we assumed it was just because of the tropical climate, but as the days went on, it became clear there was a serious issue — every time we lifted the sheets, bugs scattered, and our toddler ended up with bites all over his back and arms so it was clear it was bedbugs! The elevator broke twice (we were on the 8th floor), the ATM didn’t work, and the A/C went out for a full day, leaving our room at 27°C overnight. Those things I could excuse, but the bedbugs were awful. When we told the hotel staff, they showed no concern or compassion and acted like we were inconveniencing them. Both the front desk and the Expedia reps onsite told us to “just report it when you get home.” Now I’m honestly worried we might have brought the bugs home in our luggage. For a $3,500 USD vacation, this was incredibly disappointing and we will not be using Expedia or Riu again. Terrible. Do not recommend.
Stayed 7 nights in Sep 2025