2/10 Terrible
Ogulbahar
Travelled with family
17 Jun 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was extremely disappointed with my recent experience at Divi Village Golf & Beach Resort. When we arrived we were hit with a 2200 upgrade for the all inclusive for one of the rooms we booked which we booked together online. One room had all inclusive one didn’t according to the staff. As soon as we were settled and checked in, we were sent to the concierge so we can make dinner reservations for some of the restaurants. As soon as we made contact with the concierge, we were solicited for what was promised as a free dream vacation (only have to pay taxes) and a complimentary one-day car rental in exchange for an hour of listening to a sales pitch Unfortunately this turned into a six-hour ordeal at another hotel which was a high-pressure timeshare scheme. A salesperson named Rubert, which bragged about how rich and well connected he was for hours. Told us how he owns the island and is the most important man there. Clearly intimidation tactics. Finally we decided to sign a deal cause they told us we can cancel within 5 days and it would only cost us a fee of $600. When we tried to cancel they all of a sudden were no longer available and closed for the week. We had demeaned to speak to managers and would not leave the front desk until they decided to contact the vacation club supervisor. Once we told them we want to cancel they said the fee would be $1200 and it’s part of the contract. The entire situation was incredibly stressful and ruined our vacation. To make matters worse,
Ogulbahar
Stayed 5 nights in Jun 2025
