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Universal's Helios Grand Hotel, a Loews Hotel

4.0 star property

Photo gallery for Universal's Helios Grand Hotel, a Loews Hotel

Exterior
Restaurant
Restaurant
2 bars/lounges, gastropub, lobby lounge
2 bars/lounges, gastropub, lobby lounge

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Breakfast available
  • Housekeeping
  • Bar
  • 24/7 front desk
  • Room service
  • Laundry

Explore the area

View map
8505 S. Kirkman Road, Orlando, FL, 32819
  • Place, Universal Orlando Resort
    ‪4 min drive‬
  • Place, SeaWorld® Orlando
    ‪5 min drive‬
  • Place, Orange County Convention Center
    ‪5 min drive‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪19 min drive‬

Room options

View all photos for Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**)

  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Park View Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Park View Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**)

  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Skyline View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Skyline View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Park View How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Park View How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe**)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe**)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Pool View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Pool View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Park View 1 King Bed (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Park View 1 King Bed (Dedicated Entrance to Epic Universe**)

  • Sleeps 3
  • 1 King Bed

View all photos for Park View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Park View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

10.0 out of 10
Exceptional
(5 reviews)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Celestial Suite (Dedicated Entrance to Epic Universe**)

Celestial Suite (Dedicated Entrance to Epic Universe**)

Celestial Suite (Dedicated Entrance to Epic Universe**)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Standard 2 Queen Beds (Dedicated Entrance to Epic Universe**)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Mobility Accessible Deluxe 2 Queen w/ADA tub (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Mobility Accessible Deluxe 2 Queen w/ADA tub (Dedicated Entrance to Epic Universe**)

  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Park View Deluxe Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Park View Deluxe Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**)

  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Park View Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Park View Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Park View Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Park View Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**)

  • Sleeps 5
  • 2 Queen Beds

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About the area

Orlando

Located in Orlando, Universal's Helios Grand Hotel, a Loews Hotel is a 1-minute drive from Universal Epic Universe and 9 minutes from Universal CityWalk. .This hotel is 3.8 mi (6.1 km) from Universal’s Volcano Bay and 3.9 mi (6.2 km) from Orange County Convention Center.

What's nearby

  • Universal Orlando Resort - 4 min drive - 3.7 km
  • Universal’s Volcano Bay - 4 min drive - 3.7 km
  • SeaWorld® Orlando - 5 min drive - 4.1 km
  • Orange County Convention Center - 5 min drive - 4.4 km
  • Universal Studios Florida - 6 min drive - 5.4 km

Getting around

  • Meadow Woods Station - 18 min drive
  • Orlando Station - 22 min drive
  • Orlando Intl. Airport (MCO) - 30 min drive

Restaurants

  • ‪Cosmos Cafe - ‬18 min walk
  • ‪Cafe L'Air de la Sirene - ‬4 min walk
  • ‪Pizza Moon - ‬3 min walk
  • ‪Das Stakehaus - ‬4 min walk
  • ‪The Burning Blade Tavern - ‬5 min walk

About this property

Universal's Helios Grand Hotel, a Loews Hotel

Mediterranean hotel with 2 restaurants and bars
Universal's Helios Grand Hotel, a Loews Hotel offers 500 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Accommodations offer separate sitting areas. 55-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Orlando hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, desk chairs, and phones. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
Make yourself at home in one of the 500 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Enjoy a range of recreational amenities, including an outdoor pool, a hot tub, and a fitness center. Additional amenities at this Mediterranean hotel include complimentary wireless internet access, concierge services, and an arcade/game room. If you're planning a day at a nearby theme park, you can hop on the complimentary shuttle, and enjoy early theme park entry while you're there.
Grab a bite at Flora Taverna, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Orlando? This hotel has facilities measuring 3425 square feet (318 square meters), including conference space. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Flora Taverna - Onsite restaurant. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Aurora Market - Onsite coffee shop. Guests can enjoy alfresco dining (weather permitting). Open daily.
Lotus Lagoon - This restaurant is located by the pool. Guests can enjoy drinks at the bar. Open daily.
Bar Helios - Onsite gastropub. Guests can enjoy alfresco dining (weather permitting). Open daily.
Flora Taverna's Lobby Bar - Onsite lobby lounge. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free theme park shuttle
  • Secured, covered parking on site (USD 36 per night)
  • Secured, covered valet parking on site (USD 45 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 1 to 40 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Aurora Market
  • Bar Helios
  • Flora Taverna
  • Flora Taverna's Lobby Bar
  • Lotus Lagoon

Things to do

  • Arcade/game room
  • Early theme park entry
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping

Family friendly

  • Arcade/game room
  • Early theme park entry
  • Fenced pool
  • Free theme park shuttle
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Mini-fridge
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3,425 square feet of conference space

Outdoors

  • Garden
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 11 accessible parking spaces
  • Front entrance ramp
  • Lift (104 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)

More

  • 1 building
  • 10 floors
  • Built in 2025
  • Lifeguards
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 39.38 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 1 to 40 per person
  • Covered self parking fee: USD 36 per night (in/out privileges)
  • Covered valet parking fee: USD 45 per night (in/out privileges)
  • Rollaway bed fee: USD 39.38 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
**Valid theme park admission required

We should mention

Pool access available from 9:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Universal's Helios Grand Hotel A Loews Hotel
Universal's Helios Grand Hotel, A Loews Hotel Hotel
Universal's Helios Grand Hotel, A Loews Hotel Orlando
Universal's Helios Grand Hotel, A Loews Hotel Hotel Orlando

Universal's Helios Grand Hotel, a Loews Hotel Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 57 out of 68 reviews
Rating 8 - Good. 9 out of 68 reviews
Rating 6 - Okay. 2 out of 68 reviews
Rating 4 - Poor. 0 out of 68 reviews
Rating 2 - Terrible. 0 out of 68 reviews

10/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

6/10 Okay

Brent, Gainesville

Stayed 3 nights in Aug 2025

10/10 Excellent

Felicia

Stayed 1 night in Aug 2025

10/10 Excellent

Rafael Collazo, Yonkers

Stayed 3 nights in Jul 2025

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Five stars for style, one star for silence

The design? Stunning. The location? Prime for Epic Universe. But the walls? Practically made of tissue paper. You and your kids will get to know your neighbors very intimately. (Let’s just say we all heard the same bedtime story.) If you want to be fully immersed in neighbor’s vacation, this place is for you.
Stayed 2 nights in Jul 2025

10/10 Excellent

JOSE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very happy my family
Stayed 1 night in Jul 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

You can’t get closer to Epic!

Amazing hotel in the heart of Epic Universe. I can’t really fault the hotel, the only thing it doesn’t have is a food court for a quick service meal but other than that, it’s perfect!
Stayed 4 nights in Jul 2025

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and room, friendly staff, and great food options. Loved the access to Epic Universe!
Stayed 2 nights in Jul 2025

10/10 Excellent

Marielena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Lana

Stayed 2 nights in Jul 2025

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was beautiful and the staff were great. The issue I had is for the price, the room should have been bigger. We paid about $800 per night for a 2 queen room and it was sort of small. The distance from the bed to the wall where the TV was- was narrow. We kept having to go 1 at a time through that a space. Toilet paper was rough. The bed was very comfortable and direct and early access to Epic Universe was a plus.
2 queen room pool view. Picture is when we were leaving.
View form the room
View of hotel from Epic Universe Entrance.
Stayed 2 nights in Jul 2025

8/10 Good

Michelle

Stayed 2 nights in May 2025

10/10 Excellent

Toni

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and easy access to the park.
Stayed 2 nights in May 2025

10/10 Excellent

shan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay! Easy to access the park! Great service!
Stayed 2 nights in May 2025

10/10 Excellent

Victor

Stayed 3 nights in May 2025

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Lizmairy

Stayed 1 night in Apr 2025

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a world class property
Stayed 2 nights in Apr 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the hotel the property and the surrounding area. The staff and people are really friendly.
Stayed 1 night in Apr 2025

10/10 Excellent

Iliana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in Jul 2025

8/10 Good

virginia

Travelled with family
Liked: Staff & service, property conditions & facilities

Decepção

Limpeza diária do quarto sempre no fim do dia e mal feita. Não há opções de restaurantes no hotel apenas 2 com pouca variedade no cardápio.
Stayed 7 nights in Jul 2025

10/10 Excellent

MANUEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I N C R E I B L E

Lo mejor de lo mejor.
Stayed 4 nights in Jul 2025